Talking about citizenship in New Zealand

Abstract

This paper fleshes out the rather sparse empirical literature on citizenship with data collected from seven focus groups involving a wide range of New Zealanders. Results indicate that the term “citizenship” is relatively unimportant to identity and belonging compared to “family” and “community”. Yet there is considerable agreement about the key elements of citizenship and what makes a “good citizen”. Knowledge about citizenship, however, is not evenly distributed or experienced in the same way by different groups of New Zealanders, with Maori participants offering notably more negative perspectives on citizenship, and benefit recipients most likely to feel like “second‐class citizens”. Against predictions, the findings further suggest that neo‐liberal reforms have not eliminated a belief in community spirit and collective solutions to social problems. Although New Zealanders do believe that individuals should be responsible for themselves, they also expect government to ensure the social and economic conditions that make this possible.     

Understanding knowledge transfer in an ergonomics intervention at a poultry processing plant

This case study reviews the knowledge transfer (KT) process of implementing a knife sharpening and steeling program into a poultry processing plant via a participatory ergonomics intervention. This ergonomics intervention required stakeholder participation at the company level to move a 'train-the-trainer' program, developed in Québec, Canada, into action on the plant's deboning line. Communications and exchanges with key stakeholders, as well as changes in steeling and production behaviours were recorded. The intervention was assumed to be at least partially successful because positive changes in work operations occurred. Ergonomic-related changes such as those documented have been cited in the academic literature as beneficial to worker health. However, several components cited in literature that are associated with a successful participatory ergonomics intervention were not attained during the project. A Dynamic Knowledge Transfer Model was used to identify KT issues that impacted on the success of train-the-trainer program. A debriefing analysis reveals that a failure to consider key participatory ergonomics factors necessary for success were related to capacity deficits in the knowledge dissemination strategy.     

Deus ex machina? Career progress and the contingent benefits of knowledge management systems

Knowledge management (KM) systems are increasingly common in firms which promote self-managed careers and autonomy, such as professional service firms. Yet, whether or not KM systems provide real benefits is underexplored. Our focus is on the impact of KM use on the career progress of service professionals. We use recorded logs of employee KM system use and career progress data over a two-year period within a strategy consultancy to study the effect of KM use on career advancement speed. We present a contingency-based model to KM use effectiveness, showing that, although KM use generally boosts career progress speed, (a) benefits vary by seniority (more junior employees benefit more), (b) benefits vary by knowledge type (encyclopedic vs. social), with social knowledge use mattering more to career progress, and (c) those service professionals who tap a wider range of knowledge sources progress faster in their careers. We also find mediating effects, specifically that KM system use operates partly by accelerating the development of task-related skills. We draw the conclusion that KM systems contain neither a magical Deus ex machine for boosting employee performance and progress but nor do they warrant excessive skepticism, rather their impact on careers is contingent on employee needs.     

Models of Disability, Work and Welfare in Australia

In discourse around disability there has been a shift away from a ‘medical model’, which perceives disability as an individual problem to be ‘cured’ or contained, towards a ‘social model’. The latter focuses on the relationship between people with disabilities and their social environment, locating the required interventions within the realm of social policy and institutional practice. Drawing upon a small qualitative study conducted in Melbourne, this article argues that recent plans by the Australian government to introduce mutual obligation requirements for recipients of the Disability Support Pension (DSP) sit in tension with this shift from the medical to the social models of disability. Mutual obligation is based on the assumption that income support recipients need to be taught how to be more ‘self‐reliant’, to ‘participate’ in society more fully and to become ‘active’, rather than ‘passive’, citizens. This language appears to overlap with that used to articulate a social model, which places emphasis on participation in the community and attempts a shift away from reliance on the medical profession. However, examples from interviews conducted with current and former DSP recipients demonstrate that, in practice, mutual obligation is likely to reinforce a medical model of disability, frame DSP recipients as ‘conditional’ citizens and ignore the obligations of the state and society regarding access and inclusiveness for people with disabilities.     

Working Between Worlds: Qualitative Methods and Social Psychology

We invite social psychologists in the United States to join with psychologists in other countries and with researchers in other disciplines to include qualitative approaches in their research repertory. Several classic studies in social psychology used field-based qualitative approaches, yet in recent decades, these ways of working have been on the margins of American social psychology. We explore what a qualitative stance offers and entails, giving examples from our own and others' research. The relentless attention that qualitative workers have given to issues of bias, subjectivity, and research ethics prompts us to consider how such issues are always present in research, regardless of its methods.     

Triangulation of self-report and investigator-rated coping indices as predictors of psychological stress: a longitudinal investigation among public utility workers

The aims of the present study were to: (a) determine if self-reported coping is consistent with conceptually-equivalent investigator-rated coping indices; (b) establish which types of coping are associated with psychological stress; and (c) establish whether using investigator-rated in addition to self-report coping indices to predict stress outcomes is beneficial in a real life context of worker's stressors. To fulfil these aims, a longitudinal investigation was conducted among 40 Canadian workers from the public utility sector. Results from semi-structured interviews about their worst current stressors revealed main effects for some coping types as assessed with investigator-rated indices, whereas no main effects were observed with self-report coping indices. Still, self-report and investigator-rated coping indices together significantly predicted follow-up stress. Psychological stress was most strongly predicted by investigator-rated behavioural approach. While self-report cognitive approach predicted lower psychological stress, investigator-rated cognitive approach predicted greater stress. Findings underline the importance of using both types of coping indices to predict outcome.     

Strategy implementation and organizational change: How formal reorganization affects professional networks

Strategy implementation is difficult, particularly as it often requires changes in formal organization structures. Prior research has shown that change in the formal structure may affect employee networks. Yet, we know relatively little about how such changes affect different network ties. This paper considers how formal structural change affects senior managers’ ability to maintain their intraorganizational networks. The hypotheses are tested on sample of 884 work-related relationships of 96 partners in a global professional services firm. This firm had recently implemented a new strategy, which led to a change in the product-market focus and the resulting formal structure. Our findings reveal that the characteristics of a specific network tie determine whether it is affected by formal structural change. In particular, we find that network ties that are highly embedded in the social structure are more likely to be affected by change in the formal structure. In contrast, ties that are relationally embedded are less likely to be affected by change in the formal structure. We discuss the theoretical and practical implications of these results. In particular, the findings may have consequences for the success of strategy implementation and strategic transformation efforts.     

Qualitative Risk Assessment of the Acquisition of Meticillin‐Resistant Staphylococcus aureus in Pet Dogs

This article presents a qualitative risk assessment of the acquisition of meticillin‐resistant Staphylococcus aureus (MRSA) in pet dogs, representing an important first step in the exploration of risk of bidirectional MRSA transfer between dogs and humans. A conceptual model of the seven potential pathways for MRSA acquisition in a dog in any given 24‐hour period was developed and the data available to populate that model were considered qualitatively. Humans were found to represent the most important source of MRSA for dogs in both community and veterinary hospital settings. The environment was found to be secondary to humans in terms of importance and other dogs less still. This study highlights some important methodological limitations of a technique that is heavily relied upon for qualitative risk assessments and applies a novel process, the use of relative risk ranking, to enable the generation of a defensible output using a matrix combination approach. Given the limitations of the prescribed methods as applied to the problem under consideration, further validation, or repudiation, of the findings contained herein is called for using a subsequent quantitative assessment.