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Michelle van der Tier Koen Hermans Marianne Potting 《Social Policy & Administration》2021,55(1):191-205
Available studies on the accountability relation between social work and the government are mainly conducted in Anglo‐Saxion countries. This limits the generalizability of these findings to other countries. Moreover, these studies hardly descent to the street‐level, making the perceptions and actions of social workers barely visible. To address this gap, this article explores how three elements of governance interact with street‐level accountability of social workers in homeless care in three country cases (the Netherlands, Belgium and Germany). The data (N26) was gathered by means of a mixed method design (interviews, focus groups and document analysis). By combining a street‐level bureaucracy research approach with a relational definition of accountability, we opened up the black box of what happens in these organizations and bridged the gap between macro‐level mechanisms and street‐level accountability. Our study adds three important insights to street‐level research of accountability in social work. First, elements of governance cannot be studied in isolation. Mechanisms should always be explained in relation to the context in which they are embedded. Second, the social workers in our cases do not perceive their accountability to the government as a professional obligation. They see it as a strategic mechanism to secure funding. Third, interaction is an important condition for the engagement of the social workers in their accountability relation with the government. More research is needed to develop a multi‐level theory that identifies which mechanisms play a role in the accountability relation between the government and social workers. 相似文献
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Abstract Although occupational accidents are common in fishery, safety work is often not given priority by the fishermen. The aims of this study were to test a group-based intervention for increased activity in safety work through group discussion of accident/incident experience; to study occurred incidents/accidents and how such events were managed; and to study intervention effects on activity in safety work, risk acceptance and perceived manageability of risks. A sample of men from five crews (11 men) of Swedish fishermen participated. The study had a one group pre-test–post-test design for questionnaire data. The emphasis was on qualitative information collected during the intervention and interviews. The results indicated that accident causes could be appraised as being unmanageable even when technical solutions were possible. Psychological factors may cause incidents not to be documented or discussed. Incident experience seldom leads to preventive measures. Interaction between structural, social and psychological factors seemed to explain this. Questionnaires, observations and interview data suggested that some increase in safety work took place during the intervention. After the discussions the participants perceived risks to be less manageable. The study indicated that, although sensitive to dropout, participative safety interventions in fishery are feasible and may be effective. A longer or more intensive intervention may be necessary in order to progress from problem orientation to action orientation. 相似文献
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Marianne Sundlisæter Skinner Maren Kristine Raknes Sogstad Laila Tingvold 《European Journal of Social Work》2019,22(6):999-1011
ABSTRACTAcross Europe, governments call for increased involvement of volunteers to shoulder some of the welfare burden. Nevertheless, there is little research into what kind of work and how much volunteers currently contribute in the long-term care services and whether this has the potential to substitute formal services. Drawing on findings from a survey of employees in Norwegian nursing homes and home care districts, we examine the nature and volume of voluntary, unpaid work in the long-term care services in Norway. Our data suggest that volunteers to a very limited degree carry out work that has traditionally been considered the formal system’s domain: personal care and practical help. Nearly all the voluntary, unpaid contributions in our data takes place within cultural, social and other activities aimed at promoting mental stimulation and well-being, indicating a classic specialisation of tasks between volunteers and professionals. However, there has been an expansion of the formal care system to include activities aimed at promoting well-being in recent decades. This may indicate that there is a certain level of task sharing between voluntary and formal care. Thus, social workers need to consider voluntary service provision when assessing the needs of clients. 相似文献
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Framing of information on the use of public finances, regulatory fit of recipients and tax compliance 总被引:1,自引:0,他引:1
Marianne Holler Erik Hoelzl Erich Kirchler Susanne Leder Lucia Mannetti 《Journal of Economic Psychology》2008,29(4):597-611
Information campaigns to increase tax compliance could be framed in different ways. They can either highlight the potential gains when tax compliance is high, or the potential losses when compliance is low. According to regulatory focus theory, such framing should be most effective when it is congruent with the promotion or prevention focus of its recipients. Two studies confirmed the hypothesized interaction effects between recipients’ regulatory focus and framing of information campaigns, with tax compliance being highest under conditions of regulatory fit. To address taxpayers effectively, information campaigns by tax authorities should consider the positive and negative framing of information, and the moderating effect of recipients’ regulatory focus. 相似文献
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The present paper discusses conceptions of appropriate distance relations in present day service jobs. We show how employees manage their emotions in order to comply with these largely ideological conceptions. In two comparative case studies of a call center and of community care for elderly people we demonstrate that the conceptions of appropriate distance are diametrically opposed to the objective spatial distance of the interactants. Thus, Customer Relations Management suggests an emotionalised relation between customers and call center agents who are located hundreds or even thousands of kilometres away from customers. This emotional closeness supposedly maximises the economic exploitation of the commercial interaction. In the service of elderly care which involves close body contact, however, the conception of a professional relation between carer and client is based on the carer’s ability to distance herself in order not to ‘burn out’. We show that the effects of rationalisation, bureaucratisation and new technologies in service jobs of both capitalist service economies and welfare states create dilemmas between the feeling rules and the working conditions. Service workers try to solve these dilemmas by more or less improvised practices of manipulating their feelings and sensations. 相似文献