The Impact of a Task Clarification and Feedback Intervention on Restaurant Service Quality

Customer service is a key aspect of restaurant success, as performance has shown a reliable positive relationship with customer retention. However, waitstaff performance may deteriorate, as income from gratuities is often unrelated to service quality. The present study investigated the effectiveness of an intervention consisting of task clarification and task-specific feedback on restaurant service tasks and observed the relationship between task completion and gratuities. Three adult women servers participated during their regular working shifts at a local dine-in restaurant. Initially customer service task completion was low (36% on average across participants). Performance increased immediately following the introduction of the intervention, and all participants maintained 87.5%–100% task completion. Correlational analyses found that gratuities were unrelated to performance and may thus pose a problem for performance maintenance. Implications relating to feedback and payment schedules are discussed.     

Contract Pricing in Consumer Credit Markets

We analyze subprime consumer lending and the role played by down payment requirements in screening high‐risk borrowers and limiting defaults. To do this, we develop an empirical model of the demand for financed purchases that incorporates both adverse selection and repayment incentives. We estimate the model using detailed transaction‐level data on subprime auto loans. We show how different elements of loan contracts affect the quality of the borrower pool and subsequent loan performance. We also evaluate the returns to credit scoring that allows sellers to customize financing terms to individual applicants. Our approach shows how standard econometric tools for analyzing demand and supply under imperfect competition extend to settings in which firms care about the identity of their customers and their postpurchase behavior.     

On the functional form of temporal discounting: An optimized adaptive test

The tendency to discount the value of future rewards has become one of the best-studied constructs in the behavioral sciences. Although hyperbolic discounting remains the dominant quantitative characterization of this phenomenon, a variety of models have been proposed and consensus around the one that most accurately describes behavior has been elusive. To help bring some clarity to this issue, we propose an Adaptive Design Optimization (ADO) method for fitting and comparing models of temporal discounting. We then conduct an ADO experiment aimed at discriminating among six popular models of temporal discounting. Rather than supporting a single underlying model, our results show that each model is inadequate in some way to describe the full range of behavior exhibited across subjects. The precision of results provided by ADO further identify specific properties of models, such as accommodating both increasing and decreasing impatience, that are mandatory to describe temporal discounting broadly.     

An exploratory study on the potential of social enterprise to act as the institutional glue of network governance

This study combines two topics of contemporary salience for public administration: social enterprise and governance networks. While operating at different levels, both are institutions which attempt to draw together the three pillars of state, market, and civil society. Nevertheless, the respective literatures focus on particular aspects of the three pillars. We connect the two concepts and suggest that some social enterprises can act as the institutional glue of networks due to their ability to benefit organizations in each of the three sectors. This requires social enterprises to have the managerial capacity to diffuse social know-how, and is facilitated by the trust of other organizations and a supportive policy framework. The links are explicated at the conceptual level before providing evidence from South Korea and the UK. Finally, research propositions are offered, which suggest new avenues for future research.     

Is Probability the Only Coherent Approach to Uncertainty?

In this article, I discuss an argument that purports to prove that probability theory is the only sensible means of dealing with uncertainty. I show that this argument can succeed only if some rather controversial assumptions about the nature of uncertainty are accepted. I discuss these assumptions and provide reasons for rejecting them. I also present examples of what I take to be non-probabilistic uncertainty.     

The Effects and Effectiveness of Using Torture as an Interrogation Device: Using Research to Inform the Policy Debate

Governments sometimes characterize torture as an indispensable interrogation tool for gathering strategic intelligence. In this article, we review the relevant social scientific research on the effectiveness, impact, and causes of torture. First, we summarize research on false confessions and examine the relevance of that research for torture-based interrogations. Next, we review research on the mental health consequences of torture for survivors and perpetrators. Finally, we explore the social-psychological conditions that promote acts of cruelty (such as those seen at Abu Ghraib) and examine the arguments typically offered to justify the use of torture. We argue that any hypothesized benefits from the use of torture must be weighed against the substantial proven costs of torture. These costs include the unreliable information extracted through interrogations using torture, the mental and emotional toll on victims and torturers, loss of international stature and credibility, and the risk of retaliation against soldiers and civilians.     

Same‐Sex Marriage and Negative Externalities*

Objectives. Conventional theory regarding externalities and personal choices implies that in the absence of negative externalities, there is no economic rationale for government to regulate or ban those choices. We evaluate whether legally recognizing (or prohibiting) same‐sex marriage has any adverse impact on societal outcomes specifically related to “traditional family values.” Methods. Using data from 1990 to 2004 in the U.S. states, with statistical controls appropriate for the particular model, and with fixed effects, we test the claim of the Family Research Council that same‐sex marriage will have negative impacts on marriage, divorce, abortion rates, the proportion of children born to single women, and the percent of children in female‐headed households. Results. We find no statistically significant adverse effect from allowing gay marriage. Bans on gay marriage, when they are not overturned, appear to be associated with a lower abortion rate and a lower percentage of children in female‐headed households. However, allowing gay marriage also shows the same or stronger associations. Conclusions. The argument that same‐sex marriage poses a negative externality on society cannot be rationally held. Although many might believe that this conclusion is so obvious that it does not warrant testing, many politicians use this argument as a fact‐based rationale to legitimize bans on same‐sex marriage.     

Measuring Anti‐Americanism in Editorial Cartoons*

Objective. Anti‐Americanism has been subjected to minimal statistical analysis. Further, scant attention is paid to what constitutes anti‐Americanism for Americans. The objective of this article is to measure Americans' perceptions of anti‐Americanism. Methods. Using a range of quantitative methods, including Pearson's correlation coefficient, Shannon's entropy measure, and Cohen's d statistics, we measure students' evaluations of editorial cartoons after 9/11. Twin measures of message and equity, along with participant and cartoon variables, are used to calibrate anti‐Americanism in Spanish and U.S. editorial cartoons. Results. Our results indicate that message ratings, that is, anti‐ or pro‐American, were more dependent on the nature of the cartoons than of the participants. White males rated these editorial cartoons as more equitable than other participants. The study shows that Spanish cartoons were rated significantly more anti‐American. Conclusion. The article concludes that the use of U.S. icons is key to seeing anti‐Americanism, along with gender, race, and origin of cartoon.