Post-crisis communication and renewal: Expanding the parameters of post-crisis discourse

Crisis communication is growing as a field of study due in part to the frequency and high profile nature of recent crises such as 9/11, Anthrax and bioterrorism in the mail supply, the Tsunami in the Southeast Asia, and Hurricanes Katrina and Rita. In each of these crises, the role of communication has been highlighted. Communication is particularly challenging during crises because an immediate response is necessary, because of the looming threat, and because these situations are inherently uncertain. Much of the present literature suggests that managing image during a crisis is critical to an effective response [Benoit, W. L. (1995). Accounts, excuses and apologies. Albany, NY: State University of New York Press; Coombs, W. T. (1999). Ongoing crisis communication: Planning, managing, and responding. Thousand Oaks, CA: Sage; Hearit, K. M. (1995). “Mistakes were made”: Organizations, apologia and crises of social legitimacy. Communication Studies, 46, 1–17]. Although image is important and embedded within the threat, uncertainty, and chaos of crisis so too is the opportunity for growth and renewal. In this case, depending upon the crisis, either issues of image restoration or renewal may emerge as more of a central theme in the post-crisis discourse. This paper argues that renewal, along with image restoration, is an important genre of post-crisis discourse. As a result, efforts to understand post-crisis communication should be expanded to include both image restoration and the discourse of renewal.     

Employee privacy and the “theory of the firm”

Bruce Kobayashi and Larry Ribstein apply the “theory of the firm” to worker privacy with specific application to the employer’s ability to monitor employee performance and behavior. They take the theory to drive toward a much reduced role for law in favor of regulation by contract. This essay unpacks their theory. It faults the theory for its failure to come to grips with the possibility of monopsony in the labor market, its failure to appreciate the “public goods” nature of privacy policies and the related assumption that the employer’s ability to adopt and apply privacyinvasive policies is invariably a product of a consensual armslength bargain. This essay is revised and expanded from the author’s Introduction to the 2003 Supplement to Matthew Finkin, Privacy in Employment Law (2d ed. 2003) 2003 Supplement.     

The spatial structure of epidemic emergence: geographical aspects of poliomyelitis in north-eastern USA, July-October 1916

Summary.  The great epidemic of poliomyelitis which swept New York City and surrounding territory in the summer of 1916 eclipsed all previous global experience of the disease. We draw on epidemiological information that is included in the seminal US Public Health Bulletin 91, 'Epidemiologic studies of poliomyelitis in New York City and the northeastern United States during the year 1916' (Washington DC, 1918), to re-examine the spatial structure of the epidemic. For the main phase of transmission of the epidemic, July–October 1916, it is shown that the maximum concentration of activity of poliomyelitis occurred within a 128-km radius of New York City. Although the integrity of the poliomyelitis cluster was maintained up to approximately 500 km from the metropolitan focus, the level and rate of propagation of disease declined with distance from the origin of the epidemic. Finally, it is shown that the geographical transmission of the epidemic in north-eastern USA probably followed a process of mixed contagious–hierarchical diffusion.     

Cross‐Cultural Perspectives on Career Assessment

The authors present an overview of the discussion and presentations that took place concerning techniques and assessment in educational and vocational guidance at the recent symposium International Perspectives on Career Development. Two topics were examined. The 1st focused on the theoretical foundations of and psychometric issues in career assessment. The 2nd focused on the practice of career assessment and the use of career measures, particularly in cultural contexts for which the measures were not originally developed.     

Once More With Feeling: Ethnographic Reflections on the Mediation of Tension in a Small Team of Call Centre Workers

This article explores the labour process of a team of call‐centre workers based in a multi‐client call centre in the West Midlands. Founded on the basis of a 13‐month ethnographic study into workplace resistance in call‐centre environments, this article provides insights into control in call centres, focusing on sexuality, internal team dynamics and discipline. It is argued that control is exerted through management and information technology but it is crucially exerted laterally in the team and sexuality is an important medium of such control. This article focuses specifically on how worker sexuality is deployed to regulate the tension between contradictory imperatives faced by workers. The article then considers the emotional content of the call‐centre labour process, arguing that the apparent resolution of potentially contradictory logic, in fact, depends upon the development by call‐centre workers, encouraged by more senior employees, of informal, pseudo‐sexualized client relations at the point of production. Crucially however the fieldwork reveals that the demands placed upon customer service representatives are subtly gendered.     

Uncertainty Analysis for Computer Model Projections of Hurricane Losses

Projecting losses associated with hurricanes is a complex and difficult undertaking that is wrought with uncertainties. Hurricane Charley, which struck southwest Florida on August 13, 2004, illustrates the uncertainty of forecasting damages from these storms. Due to shifts in the track and the rapid intensification of the storm, real-time estimates grew from 2 to 3 billion dollars in losses late on August 12 to a peak of 50 billion dollars for a brief time as the storm appeared to be headed for the Tampa Bay area. The storm hit the resort areas of Charlotte Harbor near Punta Gorda and then went on to Orlando in the central part of the state, with early poststorm estimates converging on a damage estimate in the 28 to 31 billion dollars range. Comparable damage to central Florida had not been seen since Hurricane Donna in 1960. The Florida Commission on Hurricane Loss Projection Methodology (FCHLPM) has recognized the role of computer models in projecting losses from hurricanes. The FCHLPM established a professional team to perform onsite (confidential) audits of computer models developed by several different companies in the United States that seek to have their models approved for use in insurance rate filings in Florida. The team's members represent the fields of actuarial science, computer science, meteorology, statistics, and wind and structural engineering. An important part of the auditing process requires uncertainty and sensitivity analyses to be performed with the applicant's proprietary model. To influence future such analyses, an uncertainty and sensitivity analysis has been completed for loss projections arising from use of a Holland B parameter hurricane wind field model. Uncertainty analysis quantifies the expected percentage reduction in the uncertainty of wind speed and loss that is attributable to each of the input variables.     

A Content Analysis of Violence in American War Movies

In a content analysis of movie violence, we randomly selected twelve top-grossing American war films from four decades (1970 to 2002). We coded for implements of violence, length of violence, gore, and violence directed at noncombatants. We hypothesized that recently released war movies would be more violent than those released earlier. We found that films released since 1990 did contain more violence compared to others. Further, the intensity of gore increased in recently released movies.