Measuring satisfaction with organizations. Predictions from information accessibility

The study explored the process through which customers assess their satisfaction with service organizations. Our theoretical analysis suggests that when a general satisfaction question appears after questions about specific domains were asked (SG order), the earlier questions increase the accessibility of both positive and negative information. In contrast, when a general satisfaction question appears prior to any other question (GS order), negative information is more accessible than positive information. On the basis of these differences in accessibility we predicted (1) greater asymmetry in the impact of positive and negative information on the general satisfaction response in the GS order, (2) higher correspondence between domain-specific satisfaction and general satisfaction in the SG order, and (3) higher levels of general satisfaction in the SG order. These predictions were supported in analyses of customers' responses in a national survey of satisfaction with the Israel Telecommunication Corporation (Bezeq).     

Super-diversity vs. assimilation: how complex diversity in majority–minority cities challenges the assumptions of assimilation

International migration changed large West European cities dramatically. In only two generations’ time, their ethnic make-up is turned upside down. Cities like Amsterdam and Brussels now are majority–minority cities: the old majority group became a minority. This new reality asks for an up-to-date perspective on assimilation and integration. In this article, I will show why grand theories like segmented and new assimilation theory no longer suffice in tackling that new reality of large cities, and I will question critically whether using the perspective of super-diversity is more pertinent for our analyses. Children of immigrants nowadays no longer integrate into the majority group, but into a large amalgam of ethnic groups. Next to the diversification of ethnic groups, we see diversification within ethnic groups in the second and third generations. I will focus on intergenerational social mobility patterns given that they are key to existing grand theories of assimilation. I will argue that super-diversity theory can only partially show us the way. To further build an alternative theoretical perspective, we also need to borrow from the intersectional approach and the integration context theory.     

Cohabitation and Contraceptive Use in the United States: A Focus on Race and Ethnicity

Population Research and Policy Review - While cohabitation has been increasing and a growing context to have and raise children, there has been little attention to one of the key determinants of...     

Portfolio stock adjustment and the real exchange rate: The Dollar-Mark (DM) and Mark-Sterling

The advent of “freely floating” exchange rates in the 1970's coincided with the emergence of what is known as “monetary” or “asset” models of exchange rate behavior where exchange ratesmove to equilibrate demand for stocks of monies. The fundamental monetary model assumes purchasing power parity holds in the long-run, and therefore exchange rates are determined by the same factors that determine relative prices, to wit, money stocks, real incomes, and nominal interest rates. Though early proponents of the monetary view clearly emphasized its long-run nature, empirical testing has by and large neglected this caveat. Thus a model developed for long-run equilibrium exchange rates has instead been tested many times over on short-run equilibrium rates. The latter require a distinct model of their own. This paper develops a short-run equilibrium exchange rate model based on deviations of the short-run exchange rate from its long-run equilibrium. The model differs in that all variables are cast in real terms. It also differs in that the monetary and current account exchange rate versions are shown to be subsets of the more general wealth/portfolio framework used here. The present model considers, in addition to stocks of monies, stocks of foreign assets, and stocks of domestic wealth.     

Friedman's ‘instrumentalism’ and constructive empiricism in economics

This reassessment of the long debate about Friedman's thesis on the pointlessness of testing assumptions in economics shows that Friedman's three famous examples, on which a large part of the credit given to this thesis is based, far from substantiating it, can be used to establish radically opposite conclusions. Furthermore, it is shown that this so-called instrumentalist thesis, when applied by Friedman to economics, is of a quite different nature and raises much more serious problems than the standard instrumentalist thesis devised by some methodologists of physics. To disentangle these ambiguities concerning realism and instrumentalism applied to physics or to economics, this paper refers to Van Fraassen's constructive empiricism, which is helpful in reformulating, in a more satisfactory way, the essentials of Friedman's considerations about empiricism and anti-realism.     

Misleading statistics within criminal trials

Richard Nobles and David Schiff revisit the Sally Clark case and consider the presentation by non-statisticians of statistical evidence in court.     

外国专家角色在向和谐社会转型过程中的变化

本次论坛举行的同时,世界经济正在经历巨大波动,使促进经济在近些年高速增长的前提和做法受到了挑战。事实上,几家处于世界领导地位的美国金融机构的陡然崩溃,并迅速蔓延,