Strategic planning for endgame

This article is based on the author's study of 61 firms managing businesses in environments of declining demand. It suggests ways in which firms might better prepare for this problem by managing their own exit barriers and by making strategic investments to affect the level of their competitors' exit barriers.     

Book Review: Who Sprawls Most? How Growth Patterns Differ Across the U.S. William Fulton,Rolf Pendall,Mai Nguyen,and Alicia Harrison. Washington,DC: The Brookings Institution,July 2001 (www.brook.edu/urban/fulton%2d pendall.htm)

Population and Environment -     

Youth organizing: From youth development to school reform

Over the past twenty years, youth organizing has grown across the country. Through organizing, young people identify issues of concern and mobilize their peers to build action campaigns to achieve their objectives. Youth organizing has been appreciated for its contributions to youth and community development. The authors use two case studies to trace the more recent emergence of youth organizing as an important force for school reform. The Boston-based Hyde Square Task Force began with a focus on afterschool programming, but its youth leaders now organize to get Boston Public Schools to adopt a curriculum addressing sexual harassment. Meanwhile, the Baltimore Algebra Project began as a peer-to-peer tutoring program but now also organizes to demand greater funding for Baltimore schools. These cases illustrate a broader phenomenon where students reverse the deficit paradigm by acting out of their own self-interest to become agents of institutional change.     

Task force on Medicaid in Missouri: a community collaboration in gerontological social work education

Master's level social work gerontology students formed a Task Force on Missouri Medicaid as the primary course project of the Social Policy and Aging class at George Warren Brown School of Social Work, Washington University in St. Louis. Led by students, the Task Force collaborated with community leaders to address issues with the escalating enrollment and cost of Missouri's Medicaid program, resulting in a widely disseminated policy brief. Students identified multiple professional skills gained through this assignment and community leaders determined the issue brief to be a significant contribution to Missouri's Medicaid policy debate.     

Resource Scarcity in Mental Health: Crisis or Opportunity for Social Work Education?

This paper suggests that the funding crisis faced by mental health provides an opportunity for structural and policy changes that can benefit the entire system. The effect of increasing state control, trends in mental health treatment, new technologies, and changing higher education constituencies on social work education are examined. Stress is placed on the need for social worker educators to become more involved in the determination of state priorities and policies in order to shift the emphasis of mental health from institution to community, from medical model to psychosocial treatment, and from physician dominance to multidisciplinary control.     

Children with disabilities in out-of-home care: Perspectives on organisational collaborations

Many contemporary support services for children and young people (CYP) in out-of-home-care have adopted a collaborative approach to service provision in order to best meet the complex needs of clients. The purpose of this study was to gain a better understanding of the perceptions of Evolve Behaviour Support Services (EBSS) frontline and managerial staff delivering services to CYP in out-of-home-care with disability and complex behaviours regarding interagency/stakeholder collaboration. Views about the number and nature of collaborative partnerships, factors which facilitate or hinder effective relationships and advantages (including unintended benefits) of collaboration were sought. Qualitative interviews with 21 participants highlighted issues around: (1) general and agency/stakeholder specific issues and barriers, and (2) benefits of collaboration. The collaborative approach to service provision was seen as greatly enhancing the effectiveness of EBSS' response and ability to meet the range of CYP's complex needs, as well as having benefits for carers and service providers. Nevertheless, difficulties with collaboration were also encountered. Frequently identified challenges included reduced stakeholder engagement, differences in professional backgrounds and practice frameworks, unequal initiation of contact and follow-up, organisational disparities, communication and information sharing problems, frequent stakeholder turnover and geographical barriers in rural/remote areas.     

An analysis of the mobile readiness and dialogic principles on Fortune 500 mobile websites

With the rise in mobile technologies, companies must be aware of how various stakeholders are using their websites through their mobile devices. Using a content analysis, this study analyzed the five dialogic principles of Fortune 500 websites accessed from mobile phones and also assessed their mobile readiness. While most companies did not have mobile websites, more non-mobile websites featured the dialogic principles due to their targeting of multiple stakeholders as mobile websites appeared to be more customer-centric.     

Expectation management for public sector organizations

Transparency and collecting stakeholder feedback are becoming the norm also in the public sector. Though much of feedback is related to stakeholder experiences, we propose that it is more beneficial to study expectations than experiences, as expectations affect future satisfaction. This study reports a process of collecting and analyzing stakeholder expectations in one health-care oriented public sector organization in Finland, and reports how these expectations and their implications were assessed by the organization's top management. The study suggests that to ensure stakeholder satisfaction and organizational success, top management should be guided to work through the feedback. We propose a “fix or fit” approach where expectations are first grouped and then analyzed as either something that requires changing of organizational functions, or as something that requires guiding of stakeholders’ expectations to fit existing functions.