Making Sense of “Quality?” — Toward a Review and Critique of Quality Initiatives in Financial Services

This article provides a broad classification and critique of the theoretical and empirical approaches toward quality initiatives. These are the technical managerialist, social managerialist, and critical nonmanagerialist approaches. The technical managerialist approach is based upon the flawed assumption that practice follows policy almost like night follows day. By contrast, focusing on intraorganizational politics and the tensions of hierarchy, social managerialists recognize that outcomes are always a negotiated compromise. A majority of these authors are concerned with rendering quality initiatives more effective for management. In contrast, critical nonmanagerialists refuse to take on uncritically the assumptions and attitudes of management, and are concerned with understanding the forms and content of quality initiatives. The article provides a conceptual framework for guiding and advancing research on quality initiatives, and it offers themes and issues which warrant exploring.     

Pressures from stakeholders hit Japanese companies

In recent years few US and European executives have been faced with the task of managing in a highly complex, dynamic business environment. There is a growing awareness of the need to consider the interests of a variety of stakeholder groups when making business decisions. This awareness has quickly become a requirement for executives across the globe, even among those in Japanese firms who have historically been less encumbered due to different societal, cultural, and business expectations. This article addresses these differences and discusses the global evolution of stakeholder group influence with an emphasis on US, European, and Japanese executives.     

The effects of distance and individual differences in arousability on nonverbal involvement: A test of discrepancy-arousal theory

Mutual influence in human interaction refers to the tendency for persons to alter their verbal, vocal, and kinesic behaviors in response to the intensity, frequency or duration of those behaviors emitted by their partners. Numerous explanations of these processes have been put forward involving principles of approach-avoidance conflict, arousal, reward, and cognitive processes. These explanations are reviewed with special attention given to an arousal based theory, discrepancy-arousal. This theory holds that mutual influence is primarily the result of arousal changes due to the degree of discrepancy of partner's behavior from the receiver's expectation.The theory predicts that persons who differ in reaction to arousal should also differ in their response to a partner's immediacy. This hypothesis was tested on high and low sensation seekers under conditions of near and normal distances during an interview. Several different behavioral responses were coded, including eye gaze, posture and orientation, smiles and laughter, object- and body-focused gestures, vocalization, pauses, and latencies to respond. The hypothesized interaction did not materialize with a median split on sensation seeking. A measure of state-trait sensation seeking (STSS) was developed. The interaction between distance and a median split on the state-trait measure was significant for eye gaze and posture and orientation, with the high STSS subjects compensating less than the low STSS subjects.     

Harnessing the reliability of outcome measures

A method is presented for engineering the necessary levels of measurement reliability for evaluating ongoing programs. Two studies of levels of client functioning at a community mental health center (CMHC), in which an outcome measure, the Global Assessment Scale (GAS), did not perform as expected, drew attention to the need for better control of outcome measure reliabilities. Drawing from generalizability theory, a study was conducted of three sources of GAS score variance — clients, raters, and training in the use of the scale. Several estimates of reliability (ERs) were developed, depending on the manner in which the GAS ratings were, or would be, obtained in the CMHC. The differences among these ERs clarified why the GAS had lower reliability when used in our setting. Finally, two hypothetical examples are described to illustrate the utility of applying generalizability theory to achieve higher reliabilities for outcome measures.     

Managerial prerogatives,employee expectations,and property rights in job security: Institutionalizing the “new equity”

Changes in the structure and provisions of the employment relationship create substantial challenges for the management community. The employer-manager's traditional prerogatives to terminate at will are being eroded in response to changing socioeconomic values that recognize the emergence of an employee's reasonable expectations of job security. The United States lags far behind the international community in protecting these expectations. The authors survey the erosion of the employment-at-will doctrine, and review the concepts of corporate due process and property rights relating to employment. To ensure the institutionalization of this new equity, the authors call on the management community to take the initiative in crafting progressive legislation that strikes a sensible balance between managerial prerogatives and employee expectations of job security.     

Effect of Level of Disaggregation on Conjoint Cross Validations: Some Comparative Findings*

Early formulations of conjoint models focused on part-worth estimation at the individual level. As the methodology's popularity grew so did industry demands for increasingly larger numbers of attributes and levels. In response to these demands, new approaches, based on partial or full data aggregation (such as clusterwise/latent class conjoint and choice-based conjoint), have appeared. This paper suggests that pooled-data models will often be successful in predicting market shares when researchers employ monotonic attributes. In these cases more of a good attribute (or less of a bad attribute) is always more preferred. In the more realistic case, in which some of the attributes may be nonmonotonic, we find that data aggregation does not predict holdout sample preferences as well as individual part-worth models.     

The Quality of Skill Acquisition in Young Workers' First Job

Young workers' experiences of their first job form an important stage in the transition from school to work, and the quality of that experience is likely to have a strong bearing on future chances in the labour market. We provide evidence on a key aspect of that experience, namely, whether the skills acquired during the first job are firm-specific or in some degree transferable. More than one in six young people acquired only firm-specific skills in their first substantial job. High levels of prior human capital, short training spells or training leading to qualifications tend to raise, while being in casual or temporary jobs tends to lower, the likelihood that transferable skills are acquired.     

Institutional change from within the informal sector in Indian rural labour relations

The paper applies a theory of institutional change enriched with mezzorules, fluidity and agency to India's informal sector institutional evolution using two illustrative examples. The concrete examples are rooted in unfree labour and rural casual labouring in India, a country which has a high degree of informality. Section 1 introduces some concepts, and section 2 examines processes of institutional change in the informal sector. In section 3, two illustrations are explored: (1) the norms for girl child bonded labour; (2) the individualisation of women labourers. Section 4 concludes. The fluidity of institutional rules demands a recognition of the supra-economic nature of the context within which economic-institutional change occurs. We propose the analysis of mezzorules in a dialogic research context, i.e. interactions among workers and collective agents – as a helpful and transformative approach for sociologists specialising in the informal economy.     

Agricultural multifunctionality and farmers' entrepreneurial skills: A study of Tuscan and Welsh farmers

The process of agricultural restructuring in Europe has been strongly influenced both by CAP support of multifunctional agriculture and by market liberalisation, and farmers are exhorted to become more entrepreneurial in response. This paper explores the interaction of these policy goals in two regions where a rural development form of multifunctionality is favoured.