Ethical dilemmas in a professional service context

This paper reports on the results of action research exploring the kinds of ethical problems that confront employees in the professional services industry. Data were collected from a single firm via participant observation methods at eight locations across the country. Issues raised included service delivery, responses to life threatening situations, marketing, client relationships, client entertaining, bribery, billings, as well as intra-firm issues such as support for professional judgments in the field, employee health and safety, and compensation. The paper concludes with an assessment of the utility of the approach taken by the firm, the generalizability of the issues beyond the single case setting, as well as an assessment of the managerial issues related to fostering and sustaining an ethical environment within a business organization.     

WORKERS, FIRMS, AND THE DOMINANT IDEOLOGY:

Theorists of work and class relations have argued that organizational processes within the monopoly 'core' induce employees to identify with the firm and consent to the social relations of production. The adequacy of this 'hegemony' thesis is evaluated using data from two Bell operating companies, whose workers hold relatively high-paying primary sector jobs and are exposed to a strong corporate culture. Although these factors should favor the thesis of managerial hegemony, the data provide only limited support. In fact, an oppositional consciousness is fairly common among the workers, but with marked variations between occupational groups. The data indicate that hegemony theory inflates the role of ideological mechanisms in the reproduction of managerial control and underestimates workers' capacity to form a critical consciousness of the employment relationship. Worker consent should be viewed as problematic—that is, as exceptional, occurring only under specific social and organizational conditions.     

The social “R & D” paradigm in child and youth services: Building knowledge convivially

Adaptation of agricultural and industrial research and development models offers new methods for bridging the worlds of research and practice in child and youth services. Social R & D methodologies provide effective means for generating new social technologies because they are product oriented and use a wide array of traditional and nontraditional data sources. This article discusses one social R & D paradigm—Developmental Research and Utilization. Permanency planning and community support systems research are used to illustrate the past and potential application of this methodology to the field of child and youth services.     

Rules in Organizational Context: Narcotics Law Enforcement in Two Settings*

Studies of organizational action tend to isolate actors, structures, and goals as if they were not concretely interdigitated in organizational conduct. In many cases, actors are omitted as relevant units of analysis; goals are stated as abstracted entities unrelated to complex collective processes of defining, clarifying and evaluating goal-attainment, and often rules are not studied as continuously negotiated through and by interaction. Unless a close analysis of how broadly defined rules emerge as narrowly defined procedures sanctioned as reasonable and proper conduct is undertaken, the assumptive nature of the concept “bureaucracy” is left unexamined, operates invisibly, and thus impedes sociological analysis. This paper, based on fieldwork and interviews in three police organizations, identifies the processes by which an abstract organizational goal is defined, deferred to and becomes actionable. The organizational contexts of the two narcotics enforcement units (from which most of the data presented here are derived) embed the rules said to guide the pursuit of major violators of narcotics laws and systematically make certain aspects of the work either visible or obscure. Thus, some members are exposed to negative sanctioning while others experience positive sanctioning. This suggests that since the context of rules, not the rules themselves, nor the rules about the rules (so characteristic of formal organizations), determine the consequential (i.e., actionable) meanings of acts, situated interactions, accounts and shared understandings should be examined in the sociological analysis of organizations.     

Factors influencing middle and high schools' active parental consent return rates

The authors examined factors influencing the return rates for attempting to collect active parental consent forms from 21,123 students in the 7th through 10th grades in 41 middle and high schools. Overall return rates from middle schools were higher than from high schools. Schools that offered high levels of staff support for collecting consent forms had higher return rates. Procedures where the consent form was attached to a school form that parents had to complete and return to the school yielded the highest return rate. Implications for how researchers can obtain a high parent consent form return rate are discussed.