End-to-end process management: implications for theory and practice

The term ‘end-to-end’ process management is now commonplace in the language and practice of operations. Managers are encouraged to migrate from functional process management to end-to-end process management to realise a range of performance improvements. However, these improvements are often elusive; the specific challenges associated with such a migration are under-researched. This paper uses a cross-sector study to identify the challenges of end-to-end process management and to generate practical managerial guidance. Three areas are identified that demand particular managerial attention: the need to move beyond process mapping, the role of IT in process management and maintaining the process infrastructure as a strategic asset. More significantly, the findings highlight the need for greater conceptual clarity regarding the end-to-end concept itself. The existing literature suggests that scope is the primary differentiator of the end-to-end process – the requirement to manage an extended boundary from customer order through to customer fulfilment. However, this research suggests that the end-to-end concept is more complex, comprising of three core constructs with seven dimensions: scope (boundary conditions, sequence/flow and controls); scale (resources and input/output transformation) and complexity (interrelationships and orientation). End-to-end process management involves much more than an extended boundary. It requires a systemic perspective and clarity regarding controls and transforming resources.     

Retrenching or renovating the Australian welfare state: the paradox of the Howard government's neo-liberalism

Most conventional studies of the former Australian Liberal–National Coalition government refer to its neo-liberal ideological agenda: its concern to reduce government interference with free market outcomes by restricting access to social security payments. That analysis suggests a substantial retrenchment of the Australian welfare state based on redirecting responsibility for the disadvantaged from government to corporations, private individuals and families. Yet there is increasing evidence from reliable sources that the government has not reduced social expenditure, and that increasing resources have been directed, particularly via the family payments system, towards some disadvantaged groups such as low-income families and the aged. Utilising the theory of the US political scientist Paul Pierson, this article explores the joint paradox of Australian neo-liberalism: the punitive treatment of some disadvantaged groups such as the disabled and lone parents versus the generosity towards other groups and, more generally, the growth rather than decline in social expenditure. The author asks what this paradox tells us about the likely future of the welfare state in Australia and elsewhere.     

In Search of the Lemmus Lemmus: An Investigation into Convergent Competition

This paper explores the reasons for industries converging upon poor strategies. The phenomenon is likened to the periodic mass suicide of the lemmus lemmus (the Norwegian lemming). It gives historic examples of the phenomenon, and evidence of its occurring within a simulated business environment. A literature review shows how it can be explained using theories from economics, psychology and competitive analogies used in business. An inputs-process–outputs model provides a theoretical framework for Lemmus Lemmus strategies and is used to derive hypotheses.     

Why ownership matters

The main argument of this article is that corporate planners have tended to concentrate on subjects such as control of business strategies, financial management and global economic assessment; they have paid too little attention to the ownership of corporate entities. Apart from the overwhelming economic and social arguments in favour of dispersed ownership, there is increasing evidence that companies which adopt a positive planning approach to the ownership of their business will derive wider benefits. Much more statistical and attitudinal evaluation is required; individual companies need to support the macro-work of academic research with detailed micro-studies at the company level. If these studies continue to support the basic argument, there are positive steps which each company will be able to take to support the cause of wider ownership.     

Health of Carers of Young People with Early Psychosis: A Biopsychosocial Approach

Despite widespread recognition of the usefulness of a biopsychosocial approach in social work, there are limited studies exploring how social workers can use this approach to support the health and wellbeing of carers of young people with first episode psychosis (FEP). Validated questionnaires and anthropometric measures were used to assess the physical health and wellbeing of 42 carers of young people with FEP. Carers had moderate levels of negative caregiving consequences, quality of life, and health status. More than half (52.4%) of carers were experiencing social isolation. Many carers were overweight (78.6%), had a high risk for type 2 diabetes (39.0%), and had hypertension (33.3%). Practical implications of a biopsychosocial approach to social work that supports both clients and their carers are discussed.     

A Factor Analysis Approach Toward Reconciling Community Vulnerability and Resilience Indices for Natural Hazards

The concepts of vulnerability and resilience help explain why natural hazards of similar type and magnitude can have disparate impacts on varying communities. Numerous frameworks have been developed to measure these concepts, but a clear and consistent method of comparing them is lacking. Here, we develop a data-driven approach for reconciling a popular class of frameworks known as vulnerability and resilience indices. In particular, we conduct an exploratory factor analysis on a comprehensive set of variables from established indices measuring community vulnerability and resilience at the U.S. county level. The resulting factor model suggests that 50 of the 130 analyzed variables effectively load onto five dimensions: wealth, poverty, agencies per capita, elderly populations, and non–English-speaking populations. Additionally, the factor structure establishes an objective and intuitive schema for relating the constituent elements of vulnerability and resilience indices, in turn affording researchers a flexible yet robust baseline for validating and expanding upon current approaches.     

ESTIMATING TEMPORAL FARM INCOME DISTRIBUTIONS USING SPATIAL SMOOTHING TECHNIQUES

The Australian Bureau of Agricultural & Resource Economics (ABARE) has conducted the annual Australian Agricultural and Grazing Industries Survey, covering the broadacre sector, in a consistent format since 1978/79. In this period the incomes of farmers have fluctuated considerably. Interest has focused on temporal income variation because of its relationship to the inherent riskiness of farming. Part of these income fluctuations can be explained by changing commodity prices and by highly variable climatic conditions. This paper outlines a method of measuring the magnitude of this income variation and how it relates to other variables. Due to rotation within the sample of farms surveyed, data are limited for determining the income variability of any particular farm. This paper, using spatial locations of surveyed farms, shows how kernel smoothing techniques can be adapted to estimate the distribution of a farm's income. This analysis uses data collected from 1978/79 to 1991/92. Summary information from these distributions is cross-tabulated against several other variables. This shows that income variability is strongly related to the production mixture of farming businesses.     

A standard methodology for the analysis,recording, and control of verbal behavior

The Analysis of Verbal Behavior - Lack of a standard methodology has been one of the major obstacles preventing advancement of behavior analytic research in verbal behavior. This article presents a...