Joint Pricing and Contingent Free-Shipping Decisions in B2C Transactions

We consider an online retailer's joint pricing and contingent free-shipping (CFS) decisions in both monopoly and duopoly structures, which is an important marketing-operations interface problem. We begin by investigating the impacts of a retailer's decisions on consumers' purchase behaviors, and show that the CFS strategy is useful to acquire the consumers with large order sizes. Then, we compute the probability of repeated purchases, and construct an expected profit function for an online retailer in the monopolistic setting. We find that the fixed shipping fees may have the largest impact on the retailer's profit among all shipping-related parameters, and the retailer can benefit more from homogeneous markets than from heterogeneous ones. Next, we consider the competition between two retailers in the duopoly structure, and analytically show that, if two retailers have identical fixed and variable shipping fees, then their equilibrium decisions are equal. In order to numerically find a Nash equilibrium for two retailers, we develop a simulation approach using Arena and OptQuest. Our simulation-based examples suggest that, as a result of the competition, the two retailers should decrease their profit margins but increase their CFS cutoff levels if they have the same fixed and also the same variable shipping fees.     

Moderator Assistant: A Natural Language Generation-Based Intervention to Support Mental Health via Social Media

As online mental health support groups become increasingly popular, they require more support from volunteers and trained moderators who help their users through “interventions” (i.e., responding to questions and providing support). We present a system that supports such human interventions using Natural Language Generation (NLG) techniques. The system generates draft responses aimed at reducing moderators’ workload, and improving their efficacy. NLG and human interventions were compared through the ratings of 35 psychology interns. The NLG-based system was capable of generating messages that are grammatically correct with clear language. The system needs improvement, however, moderators can already use it as draft responses.     

Group diversity and salience: A natural experiment from a television game show

We take advantage of a naturally occurring experiment in a television game show to study the impact of group characteristics on the group's ability to select salient solutions in a matching game. The Family Feud features families seeking to earn prizes by matching the results of public opinion surveys on various subjects. Our main result is that, controlling for task difficulty, families that are more diverse, as measured by both the intra-family generational gap and the relatedness of their members, are more successful at matching wider ranges of survey responses. This highlights the importance of member diversity in expanding information and decision frames of reference within a group.     

Who are the objects of positive and negative gossip at work?: A social network perspective on workplace gossip

Gossip is informal talking about colleagues. Taking a social network perspective, we argue that group boundaries and social status in the informal workplace network determine who the objects of positive and negative gossip are. Gossip networks were collected among 36 employees in a public child care organization, and analyzed using exponential random graph modeling (ERGM). As hypothesized, both positive and negative gossip focuses on colleagues from the own gossiper's work group. Negative gossip is relatively targeted, with the objects being specific individuals, particularly those low in informal status. Positive gossip, in contrast, is spread more evenly throughout the network.     

Approximation algorithms for the bus evacuation problem

We consider the bus evacuation problem. Given a positive integer B, a bipartite graph G with parts S and \(T \cup \{r\}\) in a metric space and functions \(l_i :S \rightarrow {\mathbb {Z}}_+\) and \({u_j :T \rightarrow \mathbb {Z}_+ \cup \{\infty \}}\), one wishes to find a set of B walks in G. Every walk in B should start at r and finish in T and r must be visited only once. Also, among all walks, each vertex i of S must be visited at least \(l_i\) times and each vertex j of T must be visited at most \(u_j\) times. The objective is to find a solution that minimizes the length of the longest walk. This problem arises in emergency planning situations where the walks correspond to the routes of B buses that must transport each group of people in S to a shelter in T, and the objective is to evacuate the entire population in the minimum amount of time. In this paper, we prove that approximating this problem by less than a constant is \(\text{ NP }\)-hard and present a 10.2-approximation algorithm. Further, for the uncapacitated BEP, in which \(u_j\) is infinity for each j, we give a 4.2-approximation algorithm.     

Coping With Sexual Orientation–Related Minority Stress

Little is known about how adolescents cope with minority stressors related to sexual orientation. This study examined 245 lesbian, gay, and bisexual (LGB) young adult’s (ages 21–25) retrospective reports of coping in response to LGB minority stress during adolescence (ages 13–19) to test the reliability and validity of a measure of minority stress coping. Further, the study examined associations between LGB minority stress coping and young adult psychosocial adjustment and high school attainment. Validation and reliability was found for three minority stress coping strategies: LGB-specific strategies (e.g., involvement with LGBT organizations), alternative-seeking strategies (e.g., finding new friends), and cognitive strategies (e.g., imagining a better future). LGB-specific strategies were associated with better psychosocial adjustment and greater likelihood of high school attainment in young adulthood, whereas alternative-seeking and cognitive-based strategies were associated with poorer adjustment and less likelihood of high school attainment.     

Pandemic and macho organizations: Wake‐up call or business as usual?

The COVID‐19 pandemic is one of the greatest challenges of our generation. The global spread of the virus is affecting societies’ gender dynamics in general and in organizations in particular. Based on ethnographic research being carried out in a police organization in Brazil, this piece discusses how COVID‐19 is impacting hegemonic masculinity in organizations. Police organizations are prototypical hegemonic masculinity organizations. I argue that the COVID‐19 pandemic at first encouraged the performance of the typical police macho masculinity, but as the disease progressed, it created a situation that challenged it. I explore that even though the pandemic threatens macho masculinity in organizations, it is still unclear if an alternative gender dynamic will emerge from this crisis in macho organizations.     

Baby Boomer’s Substance Abuse and Researcher Indifference

The current older adult population is more likely to need and seek treatment for alcohol and drug abuse than previous cohorts of older adults, which necessitates the need for age-appropriate substance use treatment. Building on previous research that examined the lack of attention on substance use among older adults, this study examines articles addressing substance use disorders among older adults in leading gerontological and substance abuse journals and federal funding between 2011 and 2017. Publications were identified from ten leading gerontological and ten leading substance abuse journals using Medical Subject Heading (MeSH) terms. During this time-period, there were 68 and 44 articles published in gerontology and substance abuse journals respectively related to substance use disorders in older adults. Most (59.8%) addressed alcohol abuse and 7% involved intervention studies. In the 7-year period, there were 13 federal grants. A paucity of published or funded work exists in this area despite growing misuse and treatment seeking among older adults with substance use disorders. Effectively addressing substance abuse in older adults will require a coordinated effort between researchers and practitioners to establish and implement best practices for practitioners to rely on when working with substance abusing older adults.     

Evil Tidings: Are Reorganizations more Successful if Employees are Informed Early?

Organizations represent deliberately designed social contexts that are characterized by multi-level hierarchies. Interests and opportunity structures at each level usually do not overlap. We suggest that one of the reasons why intentional change efforts often fail to reach their objectives is because they are likely to trigger competing social mechanisms at different levels of the hierarchy. In order to illustrate this argument, we analyze the consequences of timely communication of planned organizational changes on perceived success of reorganizations. Two competing mechanisms are derived and tested with data from a telephone survey (carried out in 2003), among a sample of n = 412 Dutch business organizations that performed a reorganization. The commitment perspective predicts that early announcement of reorganization plans to middle management increases the likelihood of reorganization success, since it increases commitment and empowers middle management. The influence mechanism predicts that early information of non-managerial employees decreases the likelihood of reorganization success, because it enables employees to use the information to their own advantage, anticipate on the strategies of management, and organize opposition against the plans. We found that timely communication with middle management indeed increases chances for success, whereas timely communication with employees correlates with reorganization failure. However, not communicating with employees has an even stronger negative effect on reorganization success. No evidence could be found for our argument that the severity of the reorganization’s expected negative effects on the workforce moderates both mechanisms.     

Activation,medicalisation and inter-organisational cooperation in health insurance – implications for frontline social work in Sweden

This paper focuses on tensions between activation principles and medicalisation in the Swedish sickness insurance and its implications for frontline caseworkers in Social Security Agencies and Public Employment Services. The right to sickness cash benefits has become stricter and more conditioned upon the person’s work ability and employability. The paper describes recent policy changes towards activation and stricter entitlement criteria for sickness benefits policy and explores the consequences of such new activation policies in terms of changed work modes for caseworkers dealing with long-term sick people’s return-to-work process. It is concluded that on the one hand frontline work contains a significant portion of discretion and professional assessment of work abilities, and on the other hand rule-bound administrative work. Furthermore, frontline workers need to apply organisational professionalism as inter-organisational cooperation is required in order to support long-term sick people to return-to-work. Medicalisation of ill-health, manifested in the right to sickness benefits has not been substantially circumscribed by new activation policies in the sickness insurance.