Capability,Quality, and Performance of Offshore IS Vendors: A Theoretical Framework and Empirical Investigation

Information systems (IS) offshoring has become a widespread practice and a strategic sourcing choice for many firms. While much has been written by researchers about the factors that lead to successful offshoring arrangements from the client's viewpoint, the vendor's perspective has been largely scarce. The vendor perspective is equally important as offshore IS vendors need to make important decisions in terms of delivering operational and strategic performance and aligning their resources and processes in order to meet or exceed targeted outcomes. In this article, we propose and test a three‐level capability–quality–performance (CQP) theoretical framework to understand vendor outcomes and their antecedents. The first level of the framework represents three vendor capabilities: relationship management, contract management, and information technology management. The second level has three mediating variables representing process quality: partnership, service, and deliverable quality. The third level has three dependent variables representing vendor outcomes: operational performance, strategic performance, and satisfaction. The model was tested with 188 vendor firms from India and China, the two most popular destinations for IS offshoring. Results support the CQP framework; vendor capabilities are significant predictors of intermediate quality measures, which in turn affect vendor outcomes. Implications of the study findings to both theory development and IS offshore vendor strategic decision making are discussed.     

The Relationship of Problem Gambling to Criminal Behavior in a Sample of Canadian Male Federal Offenders

This article examines the prevalence of moderate and severe problem gambling in a sample of 254 incarcerated Canadian male federal offenders (completion rate of 39.0%). The prevalence of disordered gambling was measured using the PGSI, DSM-IV-TR, and SOGS that yielded estimates of 9.4%, 6.3%, and 13.0%, respectively. Severe problem gamblers were significantly more likely to have committed income producing offences, but were neither more nor less likely than other offenders to have committed violent offences. The majority of severe problem gamblers (65.2%) and a fifth of the moderate problem gamblers (20.0%) reported that their criminal activity was a result of their gambling (e.g., to pay off debts). Based on these findings there appears to be a need to offer problem gambling treatment services to offenders in order to help them break the cycle of gambling, debt and crime.     

Single process plan scheduling with genetic algorithms

AIn this paper, a genetic algorithm model for scheduling manufacturing resources is developed for the case when there is only one process plan available per job, hence there is no routeing flexibility. The scheduling objectives considered are minimizing the makespan and mean flow time. Genetic algorithms design issues are discussed and the working of the employed genetic operators is explained in detail. Parameters for the genetic algorithms used for single process plan scheduling SPPS problems are set through extensive experimentation. Finally, the genetic algorithms approach is compared with several other approaches in terms of optimality of solution and computAuthors: ing time. It was observed that in most cases the genetic algorithms approach performed better than other approaches both in terms of finding an optimal or near optimal solution as well as computing time.     

State of international public relations research: Narrowing the knowledge gap about the practice across borders

This study examined the state of international public relations research to identify prominent trends, themes, and theoretical paradigms in the field. A content analysis of 200 articles from 12 peer reviewed journals shows that international public relations scholarship has increased steadily in the last four years. Likewise, the areas being studied by academics in the field have also diversified. The findings point to areas and regions that remain understudied and should be explored to continue building knowledge in the field in general, and more specifically, in theory development.     

Test for comparing complete expectations of life of two groups

Abstract

Complete expectation of life of an individual gives an intuitive and interesting perspective on the ageing process and is an important concept in the insurance sector for determination of premium. We propose a new test for testing equality of complete expectations of life of two groups/populations. Power of the new test is calculated through simulations and compared with the power of the tests given by Berger, Boos, and Guess (1988 Berger, R. L., D. D. Boos, and F. M. Guess. 1988. Tests and confidence sets for comparing two mean residual life functions. Biometrics 44 (1):103–15.[Crossref], [PubMed], [Web of Science ®] , [Google Scholar]) and Aly (1997 Aly, E. E. A. A. 1997. Nonparametric tests for comparing two mean residual life functions. Lifetime Data Analysis 3 (4):353–66.[Crossref], [PubMed] , [Google Scholar]). It is observed that the proposed test statistic is more powerful than the competing tests for the cases considered in this paper. A real life illustration is included.     

On the adoption of lean manufacturing principles in process industries

Traditionally, the lean paradigm has been applied to discrete manufacturing of items that can be easily put together and taken apart. The process industry, on the other hand, transforms raw materials into cohesive units that are basically blended into a final product with parts that cannot be disassembled and then reassembled. The current lean literature provides numerous commendable examples of theory and practices of lean principles in discrete manufacturing. However, its application in process industry is limited. Furthermore, there is no systematic accounting of the lean literature in this sector, which may have contributed to lesser awareness in the industry. This paper provides a state-of-the-art review of lean manufacturing literature with respect to its applications in process industry. It contributes to the classification of literature in a manner which helps to identify strategies suitable for the adoption of lean concepts in process industry. The paper seeks to synthesise the literature with an emphasis on identifying the scope for lean in process industry and associated benefits. The review also presents an analysis of the lean tools and techniques that have been applied or have potential application in the process industry and the challenges to implement lean. We believe that such a comprehensive review will not only facilitate the adoption of lean in process industry but will also provide agenda for further research by exposing voids in the knowledge base.     

Environmental forecasting and non-profit professional organizations

To undertake any kind of realistic planning activity, it is useful to have a long-term environmental forecast which provides the planner with an overall perspective. The planner will be functioning over the next decade in a very dynamic, complex and challenging political, economic, technological and social environment, and will require very effective planning efforts to cope with such changing environment. This article presents an approach and methodology that a planner could use in his/her organization's planning process. To the best of our knowledge, very few organizations—profit and non-profit oriented—undertake a formal long-term environmental forecast. This article might encourage several planners to examine this area of long range planning in their respective organizations. The long- term environmental forecasting approach presented in this article could be applied by planners in all types of organizations—small or large, profit oriented or non-profit oriented, old or new. This article, however, is based on a study which the authors did for a non-profit organization.     

Fertility of Australian birth cohorts: Components and differentials

The paper examines the change in the level and pattern of fertility that took place in the post-1971 period, and the downward completed fertility of successive generations of Australian women born since 1933–37. The change in cohort fertility is assessed in terms of the cohort parity progression ratios, and the four components of cohort total fertility: the proportion of women who proceeded to have a birth, mean age at first birth, mean age at last birth, and average interbirth interval for women who had at least two births. The other aspects discussed are the cohort fertility differentials and the implications of the current trends for future fertility in Australia.     

Evaluating effectiveness in social work: sharing dilemmas in practice

Evaluating effectiveness is of primary concern to social work practice; resources will always be limited, and those using services deserve the best. But what is effectiveness, and how should it be measured? This paper explores the challenge of measuring effectiveness in social work by examining two small-scale evaluations of services (statutory and voluntary) in Scotland. Both evaluations used a mixed method approach and both were conducted in a climate of funding cuts. It will be argued that evaluating effectiveness sits uncomfortably between new public management (NPM)’s imperative for measurement and efficiency within a market economy and agencies’ own need to reflect on their practice and respond to the views of their service users. Such processes force agencies into a continual cycle of monitoring and review that may, paradoxically, impede organic change and development. It is suggested that an alternative, critical paradigm in evaluation offers a positive way forward.     

A Simple Method for Computing the Arl of [ILM0001]-Charts with Zone Tests

In practice the [ILM0002]-chart has been augmented with one or more zone tests to improve the sensitivity of detecting small shifts in the process mean. The average run length (ARL) is one of the indices used to evaluate the performance of control chart procedures. Two unified patterns of transition probability matrices and four closed form expressions of the ARL are found based on the Markov Chain approach. These closed form expressions can be used for computing the ARL for both one-sided and two-sided [ILM0003]-charts with zone tests.