服务企业顾客的领导替代角色探究

顾客与领导看起来似乎是两个不相关的概念,但是根据领导力大师约翰.马克斯韦尔提出的"领导力就是影响力"的著名论断,以及领导替代理论,顾客也可以成为领导替代者。文章主要论述顾客成为领导替代的原因、顾客领导力的具体体现以及确认顾客领导替代角色对服务企业的启示。     

《意林》版本源流考索

唐代马总所撰《意林》一书,不仅成书年代较早,而且是历代古籍中囊括晋以前子书最多,并保存至今的唯一著作。     

On hierarchies and communication

Many economic and political organizations have some relational structure, meaning that participating agents do not only differ with respect to certain individual characteristics such as wealth and preferences, but also belong to some relational structure in which they usually take different positions. Two examples of such structures are communication networks and hierarchies. In the literature, the distinction between these two types of relational structures is not always clear. In models of restricted cooperation, this distinction should be defined by properties of the set of feasible coalitions. We characterize the sets of feasible coalitions in communication networks and compare them with sets of feasible coalitions arising from hierarchies.     

The Characteristics of Child Sexual Abuse in the School Environment in Turkey

School may represent a protective factor, boosting the mental health of the student body, while also representing a risk factor that heightens the potential for mental health problems. The present study aims to identify the individual and familial characteristics associated with the incidents of child sexual abuse (CSA) in Turkey’s school environment. The incidents involving school-related CSA constituted 5.6% (N = 125) of 2,238 cases. The following was discovered: an adult committed the majority (64%) of CSA in the school environment; most adult perpetrators were teachers (62.5%). This study determined that the perpetrators manipulated the victims via methods that included physical abuse (11.2%), threats (19.2%), tricks/deception (15.2%), and taking photographs/videos with sexual content (3.2%); and CSA incidents involved intercourse (15.2%); and almost three-quarter of the victims of CSA in the school environment reported the incident late. This study indicates that peer perpetrators abuse younger victims and a greater proportion of male victims relative to adult perpetrators. In light of these findings, school security must be improved, especially in public schools, and trainings aimed at preventing bullying and sexual abuse (SA) should be given to all school staff, students, and parents.     

Seeing How Far I’ve Come: The Impact of the Digital Sexual Life History Calendar on Young Adult Research Participants

The Digital Sexual Life History Calendar (d/SLHC) is a Web-based platform for collecting young adults’ sexual histories. In addition to collecting diverse data, the d/SLHC was designed to benefit participants by enabling reflection on their sexual and relationship experiences in the context of other life events and circumstances. In a pilot study of the d/SLHC, survey data were collected to test whether creating a d/SLHC timeline had any impact on sexual well-being. A sample of 18- to 25-year-old participants recruited through Amazon Mechanical Turk (MTurk) completed an online survey about sexuality and relationships. Of those, 113 also completed d/SLHC timelines and 262 served as a comparison group. Six months later, participants from both groups were invited to complete a follow-up survey (total N = 249). Repeated-measures analysis of variance (ANOVA) results indicated that participants who completed d/SLHC timelines exhibited higher sexual esteem immediately following d/SLHC completion and at follow-up. No changes in sexual esteem were observed in the comparison group, and there were no differences between the groups with regard to sexual health behaviors and outcomes. These findings suggest that sexuality studies may have the potential to yield not only rich data for researchers but also rich experiences for participants.     

Behind the Myth of the Matriarch and the Flagbearer: How Korean and Chinese American Sons and Daughters Negotiate Gender,Family, and Emotions

While more studies are exploring the ways in which gender structures the family experiences of American‐born children of immigrants, there is less attention to how gender shapes later views on ethnicity and culture. Based on interviews with Korean, Chinese, and Taiwanese Americans in the New York–New Jersey metropolitan area, this article examines the different ways second‐generation children learn, interpret, and pass on the cultural values and family traditions in their adulthood. Because their family roles center on their roles as leaders and carriers of the family name through male heirs, sons—especially oldest sons—can fulfill their filial obligations through relatively orthodox and nonengaging cultural practices that although restrictive, do not threaten their personal goals and privileged status. However, daughters must negotiate more emotionally burdensome expectations and responsibilities by preserving family honor, acting as family caretakers, and juggling multiple responsibilities; thus, they tend to re‐create more subtle, self‐empowering, and emotionally engaging ways of interpreting and preserving their parents’ expectations on family culture. I argue that the gendered ways daughters and sons are taught to practice cultural values and protect family honor has significant bearing on their later views on ethnicity and culture but in complex ways that transcend the generational divide.     

Relative Deprivation and Career Decision Self‐Efficacy: Influences of Self‐Regulation and Parental Educational Attainment

Nearly 70% of Korean women pursue postsecondary education, yet they occupy lower‐status positions than do men (K. Kim & Han, 2008 ). Therefore, the authors examined relative deprivation in equal opportunities and its effect on career‐related self‐efficacy among 603 Korean female college students. Self‐regulation was hypothesized to mediate the effects of relative deprivation on career decision self‐efficacy. This effect was hypothesized to differ according to parents’ educational attainment due to different degrees of parental support. As expected, self‐regulation mediated the relationship between relative deprivation and career decision self‐efficacy for participants whose parents had high education levels. However, participants whose parents had low education levels demonstrated less involvement in resolving relative deprivation. Findings suggest that career counselors should use different interventions based on parental education level to influence students’ self‐regulation and to enhance career decision self‐efficacy.     

Comparing the Explanatory and Predictive Power of Intention-Based Theories of Personal Monetary Donation to Charitable Organizations

The theory of reasoned action (TRA) and the theory of planned behavior (TPB) have been found to have predictive capability in a wide range of personal behaviors. The aim of the study is twofold: firstly, to assess the applicability of the TRA, the TPB, and a newly developed revised version of the TPB in the context of individuals’ monetary donations to charitable organizations; and secondly, to compare the explanatory and predictive power of these three theoretical models. Data relating to intention to give monetary donation, attitudes toward helping others and toward charitable giving, social norms, moral responsibility, and perceived behavioral control were collected in the first phase of the study by means of a self-completion mail questionnaire distributed to 432 residents of Riyadh, Saudi Arabia. In the second phase, 1 month later, telephone interviews were conducted with 221 of the first-phase respondents who had agreed to take part in a follow-up survey of their actual monetary-donating behavior. The findings show that the revised TPB is the best of the three models for predicting individuals’ intention to donate and their future monetary-donation behavior, mainly because moral responsibility is included in the theoretical framework. It thus offers superior explanatory and predictive power.