Expectations of Career Counseling and Their Effect on Client Satisfaction

Although there has been growing attention to clients' expectations of career counseling, more research is necessary to clarify the role of these expectations in shaping client satisfaction at the end of the intervention. On the basis of expectation confirmation theory, this study examined the indirect effect of clients' initial expectations on overall satisfaction through the perceived performance and final confirmation of expectations. We also explored whether this indirect effect is dependent on counselors' initial expectations. Longitudinal data were collected on 83 counselor-client dyads involved in a career counseling intervention in northeast Italy. Results confirmed that clients' initial expectations predicted overall satisfaction with the intervention through the subsequent mediation of perceived performance and confirmation of clients' expectations. The moderating role of the counselors' initial expectations was not confirmed. These findings imply that career counselors should invest their efforts in managing clients' expectations.     

How employee empowerment influences organization–employee relationship in China

The current study examines how employees’ perceptions of empowerment impact the quality of the organization–employee relationship. Based on the on-line survey of 223 employees from a variety of companies in China, both dimensions of employee empowerment—feelings of competence and feelings of control—serve as positive predictors for organization–employee relationship. However, employees’ feelings of control wield more weight in the prediction than do feelings of competence.     

“I Know That You Know How I Feel”: Behavioral and Physiological Signals Demonstrate Emotional Attunement While Interacting with a Computer Simulating Emotional Intelligence

Human–human communication studies have suggested that within communicative interactions, individuals acknowledge each other as intentional agents and adjust their emotion nonverbal behavior according to the other. This process has been defined as emotional attunement. In this study, we examine the emotional attunement process in the context of affective human–computer interactions. To this purpose, participants were exposed to one of two conditions. In one case, they played with a computer that simulated understanding of their emotional reactions while guiding them across four different game-like activities; in the other, the computer guided participants across the activities without mentioning any ability to understand emotional responses. Face movements, gaze direction, posture, vocal behavior, electrocardiogram and electrodermal activity were simultaneously recorded during the experimental sessions. Results showed that if participants were aware of interacting with an agent able to recognize their emotions, they reported that the computer was able to “understand” them and showed a higher number of nonverbal behaviors during the most interactive activity. The implications are discussed.     

A Regional Development Index for Portugal

In a report from 2008 the Organization for Economic Cooperation and Development came to the conclusion that Portugal is a country still very much marked by regional asymmetries and in need of better regional governance mechanisms and policies. We propose a regional development index for Portugal at the NUTS III level, based on the methodology of the human development index (HDI) from the United Nations Development Programme, which will be helpful to assess the evolution of the asymmetries between regions and evaluate the need for regional policy. Results show us a country that has most of the highest ranked NUTS III regions positioned along the coastline, although some interior NUTS III regions improved their relative positions in the ranking between 2004 and 2009. In addition to the three traditional dimensions of the HDI—income, education, and health—we include two more, given their increasing importance in the literature that criticizes the HDI and suggests the inclusion of new variables—governance and environment. Results show some considerable differences when we add the environment dimension: the interior regions improve their relative positions in the ranking, but in terms of governance they change little. Results also show that there is still the need for regional policy, although the dispersion in the ranking between the best and worst positioned NUTS III regions has decreased in all dimensions except education.     

The coping model: what is it and what might be its implications for social work practice?

This article examines whether a coping model developed as a framework for analysis of research interviews is useful in social work practice. The coping model emerged from a study involving qualitative interviews with social service clients in Norway, designed to explore how they coped with challenges in everyday lives, both on an individual level and in interacting with their environment. The model emerged from preliminary analysis and was then used in further analysis of the interview data. The study showed that the informants experienced two major challenges: (1) Unemployment and (2) living with a shortage of money over time, even though their life situations were heterogeneous. Some informants experienced potent coping strategies in finding employment and became independent of social services. Other informants experienced shortages in their capacities for work and continued to be dependent on allowances. They used their coping resources to achieve more meaningful life situations without employment. The coping model represents how coping is understood theoretically in the study and the present paper considers the model's relevance and implications for social work practice itself.     

Male-to-Female Transgender Individuals Building Social Support and Capital From Within a Gender-Focused Network

ABSTRACT

The literature on male-to-female transgender myriad problems such individuals face in their day-to-day lives, including high rates of HIV/AIDS, addiction to drugs, violence, and lack of health care. These problems are exacerbated for ethnic and racial minority MTFs. Support available from their social networks can help MTFs alleviate these problems. This article explores how minority MTFs, specifically in an urban environment, develop supportive social networks defined by their gender and sexual identities. Using principles of community-based participatory research (CBPR), 20 African American and Latina MTFs were recruited at a community-based health care clinic. Their ages ranged from 18 to 53. Data were coded and analyzed following standard procedure for content analysis. The qualitative interviews revealed that participants formed their gender and sexual identities over time, developed gender-focused social networks based in the clinic from which they receive services, and engaged in social capital building and political action. Implications for using CBPR in research with MTFs are discussed.     

Differences in the Donor Behavior Characteristics of Young Affluent Males and Females: Empirical Evidence from Britain

The objectives of this study were to obtain a deeper understanding of the donor behavior characteristics of young affluent individuals; and to ascertain whether young affluent women differed significantly from young affluent males in their approaches to philanthropy. Two hundred and seventeen investment bankers, accountants, and corporate lawyers, aged under 40 years, earning more than £50,000 annually and working in the City of London were questioned about their attitudes and behavior in relation to charitable giving. Significant differences emerged between the donor behavior characteristics of males and females. A conjoint analysis revealed that whereas men were more interested in donating to the arts sector in return for social rewards (invitations to gala events and black-tie dinners, for example), women had strong predilections to give to people charities and sought personal recognition from the charity to which they donated.