SPC—a team effort for process improvement across four Area Control Centres

This paper describes an innovative application of statistical process control to the online remote control of the UK's gas transportation networks. The gas industry went through a number of changes in ownership, regulation, access to networks, organization and management culture in the 1990s. The application of SPC was motivated by these changes along with the desire to apply the best industrial statistics theory to practical problems. The work was initiated by a studentship, with the technology gradually being transferred to the industry. The combined efforts of control engineers and statisticians helped develop a novel SPC system. Having set up the control limits, a system was devised to automatically update and publish the control charts on a daily basis. The charts and an associated discussion forum are available to both managers and control engineers throughout the country at their desktop PCs. The paper describes methods of involving people to design first-class systems to achieve continual process improvement. It describes how the traditional benefits of SPC can be realized in a 'distal team working', and 'soft systems', context of four Area Control Centres, controlling a system delivering two thirds of the UK's energy needs.     

SPC—a team effort for process improvement across four Area Control Centres

This paper describes an innovative application of statistical process control to the online remote control of the UK's gas transportation networks. The gas industry went through a number of changes in ownership, regulation, access to networks, organization and management culture in the 1990s. The application of SPC was motivated by these changes along with the desire to apply the best industrial statistics theory to practical problems. The work was initiated by a studentship, with the technology gradually being transferred to the industry. The combined efforts of control engineers and statisticians helped develop a novel SPC system. Having set up the control limits, a system was devised to automatically update and publish the control charts on a daily basis. The charts and an associated discussion forum are available to both managers and control engineers throughout the country at their desktop PCs. The paper describes methods of involving people to design first-class systems to achieve continual process improvement. It describes how the traditional benefits of SPC can be realized in a 'distal team working', and 'soft systems', context of four Area Control Centres, controlling a system delivering two thirds of the UK's energy needs.     

Ports of Entry and Obstacles: Teenagers' Access to Volunteer Activities

The recruitment of young people into volunteering activities is the primary focus of this article. We examine which teenagers volunteer, the ways that teenagers become involved in volunteer activities, and why teenagers do not volunteer. Teenagers who volunteer tend to have dominant status, that is, access to social power, high personal competency, and socialization into volunteer experiences through family, church, and school. Personal contact with family, friends, and teachers who are involved with service, prior participation in school‐ and church‐based service, and personal initiative lead teenagers to learn about and engage in volunteering activities. Teenagers who do not volunteer often do not have sufficient time or interest. Differences exist among teenagers as to which factors prompt volunteering. For example, teenagers who are white, have parents who volunteer, and attend religious services are more likely than others to learn about volunteer activities through organizations, and teenagers with higher personal competency (grade point averages) are more likely than others to learn about volunteering activities at school. The article includes suggestions for recruitment policy and management of teenage volunteers.     

Young people in Britain at the beginning of a new century

The intention of this review article is to consider some of the major social changes that have had an impact on adolescents during the latter part of the last century, and to suggest ways in which the behaviour and development of young people in the present century will alter in response to such a change. It is argued that alteration in the labour market and in family composition and structure will have particular effects on young people in the coming years. The article also considers race, gender, sexuality, mental health and social exclusion. The review concludes with some tentative predictions concerning the attitudes and likely behaviours of young people in the twenty first century. Copyright © 2000 John Wiley & Sons, Ltd.     

Ethnic Differences in the Effects of Parental Depression on Preschool Children's Socioemotional Functioning

The present study describes the depressive symptomatology of 393 parents of prekindergarten children and assesses ethnic differences in the depression scores of these parents and their differential consequences for children's social competence. Data are drawn from the National Center for Early Development and Learning (NCEDL) classroom study, a national, longitudinal study examining the quality and outcomes of prekindergarten programs operated in schools or under the direction of state and local educational agencies, and the supplemental NCEDL familial and social environments study. Analyses indicated that Latino parents were more likely than African‐American and White parents to be depressed. However, as reported by both parents and teachers, behavioral outcomes for African‐American children of parents with elevated depressive symptomatology were worse than children of their Latino and White counterparts. Interactions between ethnicity and depressive symptomatology emerged in the parent‐child relationship, with African‐American parents with elevated depressive symptoms reporting significantly greater levels of conflict in the parent–child relationship than their non‐depressed counterparts. African‐American parents with elevated depression scores were also less likely to be in marital relationships than their non‐depressed counterparts. Among African‐American families, parent–child conflict served as a mediator of the effects of parental depression on child outcomes. Implications for intervention are discussed.     

Children's Use and Knowledge of Display Rules for Anger Following Hypothetical Vignettes versus Following Live Peer Interaction

Our primary goal was to examine the correspondence between children's self-reported use and knowledge of display rules for anger following hypothetical vignettes versus following live peer interactions. Our secondary goal was to investigate whether children's self-reported experience and self-reported expression of anger were related their observed anger expression, considered an observational measure of use of display rules for anger. Participants were 274 second-grade children. Children were first interviewed about their use and knowledge of display rules for anger in game-playing situations depicted through hypothetical vignettes. Several months later, children interacted with a confederate in standardized games designed to simulate the vignettes and answered the same questions about display rules. Children's responses were moderately related across the two contexts. However, following the live interactions, compared to the hypothetical vignettes, children reported feeling less anger, expressing less anger, intending to hide their anger more, and dissembling their anger more. In addition, there were differences in the quality and quantity of strategies for hiding anger that children generated across the two contexts. Observations of anger expression were not related to self-reports of either the experience or expression of anger.     

‘Pick me up and not a down down,up up’: how are the identities of people with aphasia represented in aphasia,stroke and disability websites?

Suddenly acquiring a permanent impairment means a person must learn to think differently (Frank, 1995), and he or she does so partly by telling stories. The most commonly told illness narratives are 'restitution' narratives. People with aphasia (a communication impairment commonly following stroke) surfed aphasia, stroke and disability websites, read the personal stories attached to them, and created their own narratives in response. Charitable and disability-related websites excluded people with aphasia through their tone, content and narrative 'voice.' Engagement with some websites was contingent on subscribing to a specific perspective on aphasia. Personal narratives attached to charitable websites were seen to reflect the organisational stance. In particular, idiosyncracies of aphasic language were often eliminated. When participants constructed their own web pages they replicated the stylistic traits that had previously been criticised. Identities are mercurial and difficult to pinpoint. Further work with people with aphasia using videoclips, soundclips and other non-text-based techniques to create illness narratives is planned.     

Treatment trilogy of father-daughter incest

There exist three major and often contentious perspectives on the problem of father-daughter incest: Child advocacy, family systems, and reconstructive. All are described in terms of their theories of etiology, relationship with criminal justice systems, treatment approaches and research evidence. A synthesis of all approaches stresses the need for more research efforts demonstrating the efficacy of each approach.