Measuring the Business Impacts of Community Involvement: The Case of Employee Volunteering at UL

The study presents findings from piloting a new framework for measuring the business impacts of corporate community involvement at UL. It focuses on evaluating the human resource (HR) outcomes of employee volunteering in three signature programs. Five business impacts were measured—job satisfaction, morale, organizational pride, belief in UL mission, and engagement. Using an employee survey, the research team compared signature program volunteers with others and found a positive correlation between volunteering and impacts on morale, organizational pride, belief in UL mission, and engagement. Employee awareness (without participation) of UL signature programs was also associated with increased morale and organizational pride. While the study did not prove causation, it confirmed previous research on the link between employee volunteering and positive HR outcomes. The authors provide recommendations for further research and how companies can use the impact measurement framework to evaluate the bottom‐line benefits of their community involvement programs.     

DECISION ANALYSIS THROUGH GOAL PROGRAMMING

In recent years, decision making based on systematic analysis has been greatly emphasized. Yet, decision analysis is often carried out without analyzing the limitations of certain quantitative techniques. This paper presents the concept, solution method, and application potential of goal programming which eliminates many limitations of conventional linear optimization models.