Public Sector Management and the Democratic Ethos: A 5-Year Study of Key Relationships in Israel

This article deals with the nexus between bureaucracy and democracyin a management-oriented public sector. The article developsthe idea that public administration plays a major role in determiningcitizens’ political attitudes and behaviors. A theoreticalmodel is suggested to examine the relationship among citizens’perceptions of involvement and participation in administrativedecision making, perceived managerial quality, perceived publicsector performance, and democratic participatory behavior (i.e.,trust in administrative agencies, political participation, andcommunity involvement). A sample of 2,281 Israeli citizens providedinformation on the research variables over a 5-year period (2001–05).Findings reveal that citizens’ perceptions of involvementand participation in administrative decision making are positivelyrelated with perceived managerial quality but are not relatedwith perceived public sector performance. In addition, perceivedmanagerial quality is positively related with trust in administrativeagencies as well as with political participation and communityinvolvement. Finally, public sector performance is a mediatorin this relationship. These findings lead to a discussion aboutthe linkage between the bureaucratic and the democratic ethosin modern managerial governance, theoretical and practical implications,as well as suggestions for future studies.