Labor Utilization Effects of Labor Scheduling Flexibility Alternatives in a Tour Scheduling Environment

This study used a factorial experimental design and a new modeling methodology to investigate the impact of a number of labor scheduling flexibility alternatives and labor requirements characteristics on labor utilization within a tour scheduling environment. Break-placement flexibility and shift-length flexibility were found to be extremely effective in improving labor utilization for all labor requirement distributions used. Flexibility with respect to the number of days included in a tour schedule resulted in substantial improvement in labor utilization for all labor requirements distributions exhibiting daily and/or weekly variation. Surprisingly, virtually no improvement in labor utilization was achieved for any labor requirement distribution by the removal of requirements for consecutive days off. In addition, almost no improvement was found by allowing the shift start time to vary across the working days included in tours. High labor requirement amplitude was found to have a strong adverse effect on labor utilization while longer operational days were associated with improved labor utilization for all labor requirement distributions. We discuss the implications of these results for service operations management and provide suggestions for future research.     

The effect of paid maternity leave on low-income families' welfare use in the US

Despite the critical role that paid maternity leave can assume in the economic lives of low-income families, research to date has paid insufficient attention to whether paid maternity leave reduces welfare use for low-income families. Using the Current Population Survey (CPS) March Supplement 2007–2014 with the difference-in-difference (DiD) technique, this study finds a significant policy effect of paid maternity leave on reducing the probability of using Temporary Assistance for Needy Families (TANF), TANF benefit amounts and TANF participation length. This study confirms that paid maternity leave is likely to prevent low-income families from using welfare during job interruptions stemming from the birth of a child. Given that TANF is often associated with negative political and social connotations, paid maternity leave can be used as an important social policy to improve economic security as well as offer empowerment in overall social standing for low-income mothers. The discussion focuses on the implications of the findings in a broader context of American welfare states.     

The Effects of Personality Type on Choices Made in Strategic Decision Situations*

Jung's personality-theory typology is used as a framework for exploring the effects of cognitive style on the type and radicalness of choices made in strategic decision situations. Extending the work of Haley and Stumpf [23], it is proposed that individuals with different personality-type preferences exhibit cognitive styles that are associated with specific biases in the pattern of choices they make. Through participation in an interactive behavioral simulation, 407 participants confronted over one hundred ill-structured decision situations and proposed whatever actions they perceived appropriate. The results support the hypothesized relationships that individuals with different personality-type preferences (i.e., sensing-thinking, intuition-thinking, sensing-feeling, and intuition-feeling) take patterns of actions that reflect specific biases (i.e., selective perception, positivity, social desirability, and reasoning-by-analogy, respectively). The implications of these findings for evaluating the likely effectiveness of strategic decisions and making senior-level staffing decisions are discussed.     

Zero-inflated sum of Conway-Maxwell-Poissons (ZISCMP) regression

While excess zeros are often thought to cause data over-dispersion (i.e. when the variance exceeds the mean), this implication is not absolute. One should instead consider a flexible class of distributions that can address data dispersion along with excess zeros. This work develops a zero-inflated sum-of-Conway-Maxwell-Poissons (ZISCMP) regression as a flexible analysis tool to model count data that express significant data dispersion and contain excess zeros. This class of models contains several special case zero-inflated regressions, including zero-inflated Poisson (ZIP), zero-inflated negative binomial (ZINB), zero-inflated binomial (ZIB), and the zero-inflated Conway-Maxwell-Poisson (ZICMP). Through simulated and real data examples, we demonstrate class flexibility and usefulness. We further utilize it to analyze shark species data from Australia's Great Barrier Reef to assess the environmental impact of human action on the number of various species of sharks.     

Using Experiential Learning to Help Students Understand the Impact of Food Insecurity

Experiential learning theory suggests that students increase their understanding when given the opportunity to experience a particular situation in addition to learning about it intellectually. This theory was used to construct an assignment to assist social work master’s students in better understanding food insecurity and the Supplemental Nutrition Assistance Program (SNAP). Through coding previously collected reactions to the assignment, the researchers discovered multiple reoccurring themes: increased understanding of SNAP, feelings about the program, realizations regarding individual privilege, client stigma, the social experience of eating, and empathy for those who experience food insecurity. Through this exercise, students increased their knowledge of the program and also gained a better understanding of how food insecurity personally affects individuals and families.     

Too Hard to Shout Over the Loudest Frame: Effects of Competing Frames in the Context of the Crystallized Media Coverage on Offshore Outsourcing

This study investigates the effects of competing frames in newspaper coverage of offshore outsourcing, an issue that is characterized by a predominantly negative, unemployment-focused media framing. The findings of a randomized, controlled experiment (N = 152) demonstrate that conventional framing effects do hold for this issue and for this media context by moving recipients’ attitudes in the direction consistent with the valence of the frame. However, they also show the backfire effect of the positively valenced frame among recipients with greater interest in political and economic news, who become less supportive of outsourcing if they read a story framing outsourcing from a consumer-oriented perspective. Our results contribute to the ongoing debate about the limits of framing effects on forming opinion about contentious policy issues and demonstrate the challenges for nondominant perspectives to make their way to news-savvy audiences even when the nature of the issue in question necessitates considering them.