The framing of nothing and the psychology of choice

Journal of Risk and Uncertainty - Zero outcomes are inconsequential in most models of choice. However, when disclosing zero outcomes they must be designated. It has been shown that a gamble is...     

THE IMPACT OF HUMAN ERROR ON DELIVERING SERVICE QUALITY

This paper opens a new avenue for investigation of quality issues in services. We take the viewpoint that a substantial portion of service failures is the result of human error in the delivery process. Drawing upon the Generic Error Modeling System (gems) from the cognitive science literature, we develop a framework for understanding the role of human error in service failures. An empirical investigation assesses the applicability of this framework to services, identifies which error mechanisms are important sources of service failure, and clarifies how the different roles of customers and providers affect the errors made by each.     

Evaluating the Efficacy of the Prodigy Prevention Program across Urban and Rural Locales

Comorbid juvenile offenders are an overlooked, vulnerable population which tend to present with a more diagnostically serious picture. Their arrest rates have dramatically increased over the last 10 years, yet there is a dearth of prevention and intervention programs available. This study examined the effects of the Prodigy Cultural Arts Program on at-risk and adjudicated youth in a rural and an urban locale. Results suggest a significant improvement in family functioning overall as well as statistically significant changes in mental health symptoms including Depression/Anxiety, Somatic, and Suicidal symptoms for both males and females at urban and rural locales. Females appeared to especially benefit from the program. The findings here extend our knowledge regarding viable alternatives for juvenile offenders with mental health symptoms, particularly females.     

Working in partnership: user perceptions of intensive home visiting

The aim of this study was to explore the perceptions of vulnerable women about the value of intensive home visiting in pregnancy and the first year of life delivered by health visitors trained to work in partnership with families. Twenty in‐depth interviews were conducted with women who had completed the home visiting programme and agreed to be interviewed. The data were fully transcribed and analysed thematically. Despite initial concerns and negative preconceptions about health and social service professionals, participating women greatly valued the relationships that were established with their home visitors and identified a number of ways in which they had benefited. These included increased confidence, improved mental health, better parenting, improved relationships and changes in their attitudes toward professionals. These findings demonstrate the potential of intensive home visiting delivered in partnership with mothers in reaching and helping vulnerable and ‘hard‐to‐reach’ families. They highlight the importance of establishing a trusting relationship between helper and provider, and the need for home visitors to have the necessary skills and qualities to establish such relationships. Copyright © 2007 John Wiley & Sons, Ltd.     

Leglislators,Social Policy and Action: The Case of ‘Dying with Dignity’

This paper describes a process of policy formation through the parliamentary committee system. The nature of a Victorian investigatory committee and its function as a medium for public consultation regarding complex social and ethical issues is explored. The Public Inquiry into ‘Options for Dying with Dignity’ is discussed as a case study. The Inquiry led to benchmark Australian legislation through the Medical Treatment Act 1988, as well as promoting significant changes in terminal palliative care.     

Variations in Child Care by Grandparents During the First Three Years

Routine child care by grandparents was examined for 1,229 children who were participants in the National Institute of Child Health and Human Development (NICHD) Study of Early Child Care. Four groups were identified: extended full‐time care, extended part‐time care, sporadic care, and no routine care during the first three years. The odds of sporadic child care by grandparents were higher when mothers were relatively young and worked nonstandard hours. The odds of extended full‐time grandparent care versus extended part‐time grandparent care were higher for mothers of color and mothers with more extensive full‐time employment. All types of grandparent care were more likely when a grandparent lived in the household. These findings suggest that grandparent care is heterogeneous and may occur in response to different family circumstances.     

A New Marriage Squeeze for Black Women: The Role of Racial Intermarriage by Black Men

Recent declines in the rate of marriage among Black women have been accompanied by substantial increases in rates of interracial marriage, especially between Black men and non‐Black women. Explanations for the retreat from marriage among Black women have focused on deficits in the quantity and quality of available partners, and the role of racial intermarriage largely has been ignored. This study examines the impact of interracial marriage by Black men on the marriage prospects of Black women. First, our analysis of data from the 1990 Integrated Public Use Microdata Series (IPUMS) reveals that intermarried Black men are selective of those with the highest levels of education, income, and occupational prestige. Second, multilevel analyses, using both the IPUMS and Panel Study of Income Dynamics, show that the level of intermarriage in metropolitan areas is significantly related to the marital behaviors of Black women. Local rates of intermarriage among Black men reduce the likelihood that Black women currently will be married and that they will make the transition to marriage. These effects are especially acute for highly educated Black women whose marriage markets are defined by those Black men who are most likely to intermarry. Finally, our analyses indicate that intermarriage affects the marital prospects of Black women by negatively affecting the pool of economically attractive marriage partners in the metropolitan area.     

Does Family Structure Matter? A Comparison of Adoptive,Two‐Parent Biological,Single‐Mother,Stepfather, and Stepmother Households

Using data from the National Survey of Families and Households, we compared quality of family relationships and well‐being across five different family structures with a particular focus on adoptive households. Four theoretical perspectives, each emphasizing the importance of different factors in determining relationship quality and well‐being, guided this work and led us to compare adoptive families with families that include two biological parents, single mothers, stepfathers, and stepmothers. We found the most support for the perspective stressing the importance of family processes that occur in all types of families, rather than family structure. Specifically, there were few family structure differences based on fathers' and children's reports, and structure differences in mothers' reports were no longer significant after controlling for disagreements between family members. The implications of these results for adoption theory and policies are discussed.