Women and technology: A review of training initiatives

Abstract

This paper considers the entry of women into technological areas of work, their subsequent career progression and return to work after a career break. It considers the development of those training programmes and related initiatives which have attempted to encourage girls and young women to enter non-traditional areas of work, and others which help women return to work after a career break. It emphasizes that such training needs to address the psychological and social issues which arise, as well as provide for new technical knowledge and skills. In doing so it reviews some of the courses which are currently available and comments on their apparent success. In its concluding problems it refers to the on-going problem of funding such training and of providing a supportive database.     

Diagnosing Customer Value: Integrating the Value Process and Relationship Marketing

The concept of value and, more specifically, customer value is of increasing interest to both academics and practitioners. This paper undertakes a substantial review of past and current literature on value and categorizes this considerable body of research into nine streams of literature. Building on the emerging relationship marketing paradigm, it then proposes a framework for relationship value management. Nine core streams of value literature are identified and discussed: consumer values and consumer value; the augmented product concept; customer satisfaction and service quality; the value chain; creating and delivering superior customer value; the customer's value to the firm; customer‐perceived value; customer value and shareholder value; and relationship value. To date, the core focus of most of this literature has been on the nature of value from the perspective of the organization and its customers – the customer–supplier relationship. However, it is argued that the emergence of the relationship marketing paradigm has emphasized the role of other stakeholders in building relationships. An existing multiple stakeholder model of relationship marketing, the six markets model, is introduced and is integrated with key concepts from the value literature to produce a conceptual framework for relationship value management.     

Unsexed and Ungendered Bodies The Violated Self

I propose that rape/incest potentiates a dual rendering of its history. There is a narrative cast in gendered and sexual states and enactments. And there is a thing narrative told by an unsexed and ungendered self (or “thing-self”). This splitting of trauma narratives ensues because the perpetrator is engaged simply not in humanized malignance, but also in an it-it encounter devoid of all desire. In the wake of sexual violation, there are traumatized sexed and gendered human selves. And there are traumatized unsexed, ungendered thing selves. The former seek an audience with a human recipient. But the latter are in search of a form of disembodied witnessing located in the thing dimension of the analyst's consciousness. My speculation about the thing-self originated with a female patient who had endured childhood incest. I begin with an extensive clinical presentation of that treatment, with an emphasis on a persecuted disembodied thing-self. That self was revealed through a peculiar form of analytic theater and an attendant hallucinatory process in the countertransference.     

Anxiety,burnout and coping styles in general hospital staff exposed to workplace aggression: A cyclical model of burnout and vulnerability to aggression

Although an increasing problem, the aggression ( physical assault, threatening behaviour and verbal aggression) directed toward general hospital staff rather than staff in psychiatric institutions has not been widely investigated. The present study first compared anxiety, coping styles and burnout according to the frequency of aggressive experiences. Second, a sub-sample was examined to determine any immediate after-effects from aggressive encounters. Healthcare staff ( n = 375) across professions completed the State-Trait Anxiety Inventory, the Maslach Burnout Inventory and the Coping Responses Inventory, which were analysed according to the type and frequency of aggression experienced within the preceding year. There were no significant differences in levels of anxiety or in coping styles. However, significant differences were determined in levels of burnout. Emotional exhaustion and depersonalization were significantly higher in those staff more frequently victimized suggesting that aggressive encounters might lead to an increase in burnout. Equally, the converse might be true. Therefore, a cyclical model is put forward in which we propose that elevated levels of burnout from all sources might increase vulnerability to victimization. Increases in emotional exhaustion lead directly to an increase in depersonalization as a coping mechanism, which subsequently manifests as a negative behavioural change toward patients, thus rendering staff more vulnerable to further aggression.     

Knowing,Power and Materiality: A Critical Review and Reconceptualization of Absorptive Capacity

Most studies on absorptive capacity (AC) are based on assumptions that are characteristic of viewing knowledge from an epistemology of possession (knowledge is possessed by individuals and is transferrable). However, the literature on managing knowledge (or better knowledge work) acknowledges also an epistemology of practice (knowledge is unpredictable and dynamic and constituted in and through practice). Moreover, the literature on AC is relatively silent on the relationship between knowledge and power. In this paper, the authors argue that the AC construct should be interpreted in light of the possession and the practice perspectives of knowledge and power. The analysis includes a systematic literature review of AC that supports the authors' claims and, based on this, they suggest an interpretation of the construct that takes into account knowledge–power relationships. This review and theorizing contribute to a richer and processual view of AC.     

Does questionnaire format impact reported partner violence rates?: An experimental study

Researchers assess partner violence using numerous formats, but whether questionnaire format affects obtained rates has rarely been examined. We compared paper-and-pencil versus computer administrations, and standard Revised Conflict Tactics Scales (CTS2) categories versus dichotomous (yes/no) response categories, in a 2 x 2 experiment with 160 undergraduate students. Differential validity was also examined for gender. Results provide some support for the use of all formats, although sexual coercion rates showed more measurement variability than reports of psychological aggression, physical assault, or injury. Sexual coercion effects also differed by gender. The standard CTS2 categories resulted in more disclosures than dichotomous categories for some variables. Differences between computer and paper-and-pencil formats were generally minimal. More attention to the effects of questionnaire design on disclosures of violence is urgently needed.     

Social Exclusion and Social Work: Questions for the Future

This paper describes the experiences of students and service users and carers participating in the Staffordshire University Skills Lab Programme. Two focus groups were held: one with first year social work students and one with service users and carers to explore their views. Qualitative analysis identified key themes that were part of the students' and the service users and carers' experience of the skills lab. The skills lab was very positively rated overall. Several recommendations for improvement will be addressed for future years.