Children's protective services and law enforcement: fostering partnerships in investigations of child abuse

Although collaboration in child abuse investigations has been emphasized since 1974, barriers, including role conflicts and organizational differences, have often been reported. This study describes the process of collaboration based on the perceptions of investigators working with a Child Advocacy Center. Telephone interviews were conducted with 290 child protective service workers and law enforcement officers from 28 child advocacy centers in 20 different states. Respondents identified barriers to the process of collaboration such as conflicts over case control and facilitators including co-housing and cross-training. Conditions that should contribute to successful collaboration are discussed.     

Using the End‐User Computing Satisfaction (EUCS) Instrument to Measure Satisfaction with a Web Site

The purpose of this study is to revise and revalidate the End‐User Computing Satisfaction (EUCS) instrument to measure satisfaction with a Web site from a usability perspective. This study is especially important given the increased significance of the Web and the uniqueness of the Web as a computing environment. A total of 176 students participated in a lab simulation that involved a usability evaluation of the Lands' End Web site ( http://www.landsend.com ). Students were asked to complete a set of tasks, record their answers, and then complete the EUCS instrument. Confirmatory factor analysis and invariance analyses were conducted to test the reliability, validity, and generalizability of the revised EUCS. The results show that the EUCS is a valid and robust instrument in the Web environment but that one of the subfactors, timeliness, will need further refinement in the future. Usability practitioners can use the EUCS to measure end‐user satisfaction with a Web site and use the feedback for improving Web‐site design. We describe a case study of an actual usability application that utilized the revised EUCS effectively to support the design of building supply Web sites involving two types of end users, homeowners and contractors. We also propose a typology that researchers can use as a starting point to judge when it is necessary to revalidate an instrument like the EUCS. Finally, we discuss the limitations of our study and present avenues for future research.     

National Differences in the Diffusion and Design of Technological Innovation: The Role of Inter-Organizational Networks

This paper reports results from a study of the design and diffusion of computer-aided production management (CAPM) technologies across four European countries (UK, France, The Netherlands and Sweden). The study combined surveys of members of professional operations management associations in each of these four countries and interviews with operations managers and technology suppliers (software suppliers and consultants). The findings revealed significant differences across countries in the design and diffusion of CAPM. For example, in the UK and France highly objectified 'best practice' technologies, supported by standardized software, had diffused more widely than in Sweden and The Netherlands, where solutions tended to be developed in-house and customized to the local context. This paper explains these findings in terms of differences in the structure and operation of these four professional association networks. These differences in inter-organizational networking encouraged different types of knowledge-sharing related to the design of CAPM in the four countries.     

Structuring injustice: partisan politics in the making and unmaking of James Madison University's equal opportunity policy

This analysis contributes to LGBT campus climate research on the quality of campus life in higher education in the United States. We argue that public education institutions in different states face divergent impediments to improving campus climate, and that more research is needed identifying structural factors affecting campus climate. Using a social systems analysis of policymaking at one university as a case study, we illustrate how partisan politics and state regulation make Virginia colleges and universities more vulnerable to political scrutiny and control. Finally, we propose a social justice-oriented policy agenda to address structural inequalities.     

Transforming conflict: mediation and reparation in a staff team

Working with the aftermath of child sexual abuse places the individual practitioners, teams and organizations involved at risk of re‐enacting the abusive dynamics of dominance and submission. An example of an effective intervention into a dysfunctional team illustrates how an alternative pattern of supportive companionable relating can be promoted. The team were enabled to re‐evaluate their relationships and to rebuild in six stages via a process of mediation and reparation. Theoretical concepts informing a framework for change at personal, professional and organizational levels are drawn from attachment theory and research, trauma work, advocacy and groupwork. Reflections are offered on the wider need for transformation and repair as the millennium approaches after a decade of painful controversies in the professional and public domains. Copyright © 1999 John Wiley & Sons, Ltd.