The Use of Video Modeling,Prompting, and Feedback to Increase Credit Card Promotion in a Retail Setting

We evaluated the use of video modeling, role play, prompting, and feedback to increase credit card promotion by sales associates in a retail setting. We first used the Performance Diagnostic Checklist (Austin, 2000 Austin, J. 2000. “Performance analysis and performance diagnostics”. In Handbook of applied behavior analysis, Edited by: Austin, J. and Carr, J. E. 321–349. Reno, NV: Context Press.  [Google Scholar]) to identify the variables contributing to the poor performance of two sales associates. Based on the results, we developed an intervention package that included a video model, instructional prompt cards, role play, and feedback. During baseline, target employees asked a mean of 26% of customers to enroll in the credit card program. Following intervention, target employees asked a mean of 84% of customers to enroll in the credit card program. Furthermore, employees rated the intervention as enjoyable, as effective, and as a system that they would continue to use. The results illustrate the effectiveness of video modeling, prompting, and feedback in increasing credit card promotions and delivering critical information about the card to daily customers.     

Needed services for foster parents of sexually abused children

Foster parents with little preparation and short notices must often deal with severe emotional and behavioral difficulties of sexually abused children. This article reports on a survey of the services provided to foster parents who care for sexually abused children in a large city in the Northeast United States. Agency directors, social workers and foster parents were asked to respond to mailed questionnaires. The results indicated that foster parents consistently reported that they received less extensive educational and support services than were reported by social workers and directors of foster care agencies. All groups recommend further expansion of training programs for foster parents of sexually abused children.This paper was presented at the Temple University Chapter, Phi Delta Kappa, Philadelphia, PA, April 5, 1990.Ms. Egan is a Research Assistant; Ms. Cossett and Ms. Auletta were studients from Smith College School for Social Work.     

Statistical considerations for crowdsourced perceptual ratings of human speech productions

Crowdsourcing has become a major tool for scholarly research since its introduction to the academic sphere in 2008. However, unlike in traditional laboratory settings, it is nearly impossible to control the conditions under which workers on crowdsourcing platforms complete tasks. In the study of communication disorders, crowdsourcing has provided a novel solution to the collection of perceptual ratings of human speech production. Such ratings allow researchers to gauge whether a treatment yields meaningful change in how human listeners' perceive disordered speech. This paper will explore some statistical considerations of crowdsourced data with specific focus on collecting perceptual ratings of human speech productions. Random effects models are applied to crowdsourced perceptual ratings collected in both a continuous and binary fashion. A simulation study is conducted to test the reliability of the proposed models under differing numbers of workers and tasks. Finally, this methodology is applied to a data set from the study of communication disorders.     

THE AGENCY OF POLITICS AND SCIENCE

We study a principal‐agent relationship between a politician and a researcher that captures stylized facts regarding the involvement of politics into scientific research. The politician has some ideal policy that he would like to implement, but needs to contract with a researcher to choose a policy that is supported by scientific advice. We study the implemented contracts under symmetric and under asymmetric information about the researcher's ability and concern for reputation, and discuss with which types of researchers the politician will contract. We identify several conflicts between the interests of voters and those of the politician. (JEL D72, D82, D83)     

Migration,Household Tasks,and Gender: Evidence from the Republic of Georgia

We examine whether migration affects the gender division of household tasks and participation in leisure within origin‐country households using survey data from the Republic of Georgia. Our theoretical framework identifies two sets of mechanisms whereby migration might influence gender differences in home activities: migrant experience effects and migrant absence effects. We test for both types of effects on the probability that men and women perform gender atypical household tasks and engage in leisure activities by comparing households with and without currently absent and return migrants using probit regressions. We find evidence for both migration absence and migration experience effects on gender differences in housework and leisure. However, these effects are complex and contradictory: Generally, male migration tends to exacerbate gender differences in the sending household while female migration tends to ameliorate them.     

Development of the Contentment with Life Assessment Scale (CLAS): Using Daily Life Experiences to Verify Levels of Self-Reported Life Satisfaction

On average, Anglo-Americans report that they are satisfied with their lives, but their global evaluations tend to deviate from their daily experiences (e.g., Oishi [2002, Personality and Social Psychology Bulletin 28(10), 1398–1406]). We explored the hypothesis that the average life satisfaction of Anglo-Americans is better characterized as neutral than satisfied. In Study 1 we developed the five-item Contentment with Life Assessment Scale (CLAS), which focuses on contentment, fulfillment and self-discrepancies. Normative data based on three general population samples demonstrated that the CLAS produces a close to normal distribution of scores, has excellent reliability, and is sensitive to differences in life conditions (e.g., income, marital status). In two daily diary studies we tested whether global life satisfaction measures corresponded to people’s daily subjective well-being. The CLAS was the best predictor among three self-report life satisfaction measures of daily escapist behaviors including television watching and alcohol consumption, and daily stress-related physical symptoms (Study 2). In Study 3, participants recorded their level of life satisfaction daily for two weeks. Average daily life satisfaction scores clustered close to the neutral rather than satisfied point of the measurement scale.     

Conducting and utilizing evaluation for multiple accountabilities: A study of nonprofit evaluation capacities

This article combines the evaluation capacity building and nonprofit accountability literature to examine how nonprofits use evaluation data to address stakeholder expectations. Our study investigates how staff competency, technological resources, learning climate, and strategic planning influence a nonprofit's ability to demonstrate upward, lateral, and downward accountabilities. Results indicate different combinations of evaluation capacities matter more for particular stakeholder groups. We argue a more integrative nonprofit accountability requires that managers and staff know how to utilize evaluation results for internal and external audiences. Nuances between specific evaluative capacities and their influences on multiple accountabilities suggest several implications for practice.     

Success According to Professionals in the Fashion Industry

The purpose of this study was to examine career success perceived by professionals in the fashion industry. Two sets of open‐ ended interviews were conducted with 33 fashion industry professionals. The interviews were analyzed for success themes using a grounded approach methodology. External definitions of success mentioned were salary, promotions, sales, being seen as an expert, and having influence. Internal rewards included being innovative, maintaining integrity, and work satisfaction. Attributes identified as important for career success were motivation, flexibility, a positive attitude, networking ability, enjoying work, a mentor, self‐promotion, multitasking, following instinct, dressing well, and doing research.