Technology and managing people:

conclusion The Information Age has revolutionized the workplace. While it is possible to purchase or copy machines and technology, their very interchangeability means they fail to cre-ate a sustained competitive advantage for an organization (Barney, 1991). The research directions this paper offers are intended to develop firm knowledge that allows creation of inimitable human resources. Importantly, in the rush to embrace new information technologies, organizations must remember the fundamental principle that workers will invest in firm goals in the presence of shared values and a commitment by the firm to make their well-being a priority. We urge continued attention to fulfillment of the psy-chological contract, and to the "people issues" that frequently seem less critical than issues of hardware or technology.     

Profiles of refugee and non-refugee Palestinians from the West Bank and Gaza

Relying on demographic and labour surveys which the Palestinian Central Bureau of Statistics collected in 1995, this article investigates the profile of West Bank and Gaza refugees. Refugees are better educated and have higher fertility than non-refugee Palestinians, but the difference is small. However, they have a significantly lower participation rate, a higher unemployment rate and a higher incidence of arrests and work stoppage than the corresponding rates among non-refugee Palestinians. A smaller proportion of Palestinians commute to work into the Israeli labour market and refugees earn lower wages than non-refugees. Returns to investment in education are small for both groups. High fertility among refugees imposes a future challenge for policy makers in terms of resources required for the provision of appropriate education and health facilities. Employing future labour market entrants is another serious policy challenge.     

Mapping child maltreatment: looking at neighborhoods in a suburban county

This study used administrative data, census data, and geographic information system (GIS) technology to map and analyze the rates and distribution of child physical abuse, sexual abuse, and neglect at the neighborhood level in a suburban jurisdiction. The results provide an example of how administrative data, census data, and GIS technology can give child protective services and community-based agencies a visual tool to help identify and target neighborhoods in which children may be at high risk for maltreatment.     

Receiving shadows: governance and liminality in the night-time economy

This paper focuses upon the emergence of the night-time economy both materially and culturally as a powerful manifestation of post-industrial society. This emergence features two key processes: firstly a shift in economic development from the industrial to the post-industrial; secondly a significant orientation of urban governance involving a move away from the traditional managerial functions of local service provision, towards an entrepreneurial stance primarily focused on the facilitation of economic growth. Central to this new economic era is the identification and promotion of liminality. The State's apparent inability to control these new leisure zones constitutes the creation of an urban frontier that is governed by commercial imperatives.     

A productivity study in a chemical plant

This paper describes a case study in the application of a productivity analysis model in a plant producing industrial gases. Although the process is a relatively simple one, several inputs (labour, electricity, capital and some materials) and several outputs (liquid and gaseous oxygen, gaseous nitrogen, argon and a hydrogen-nitrogen mixture) are involved. The case study demonstrates how measures of total input and total output can be applied and analyses the performance of the plant over a 15-month period in terms of a variety of managerial control ratios.     

"Conflict management" and "conflict resolution" are not synonymous terms

Robbins sees functional conflict as an absolute necessity within organizations and explicitly encourages it. He explains: "Survival can result only when an organization is able to adapt to constant changes in the environment. Adaption is possible only through change, and change is stimulated by conflict." Robbins cites evidence indicating that conflict can be related to increased productivity and that critical thinking encourages well-developed decisions. He admits, however, that not all conflicts are good for the organization. Their functional or dysfunctional nature is determined by the impact of the conflict on the objectives of the organization. The author identifies several factors underlying the need for conflict stimulation: (1) managers who are surrounded by "yes men"; (2) subordinates who are afraid to admit ignorance or uncertainty; (3) decision-makers' excessive concern about hurting the feelings of others; or (4) an environment where new ideas are slow in coming forth. He suggests techniques for stimulating conflict; manipulating the communication channels (i.e., repression of information); changing the organizational structure (i.e., changes in size or position); and altering personal behavior factors (i.e., role incongruence). Robbins stresses that the actual method to be used in either resolving or stimulating conflict must be appropriate to the situation.     

Merging data from multiple sources: pretest and shrinkage perspectives

In this article, we have developed asymptotic theory for the simultaneous estimation of the k means of arbitrary populations under the common mean hypothesis and further assuming that corresponding population variances are unknown and unequal. The unrestricted estimator, the Graybill-Deal-type restricted estimator, the preliminary test, and the Stein-type shrinkage estimators are suggested. A large sample test statistic is also proposed as a pretest for testing the common mean hypothesis. Under the sequence of local alternatives and squared error loss, we have compared the asymptotic properties of the estimators by means of asymptotic distributional quadratic bias and risk. Comprehensive Monte-Carlo simulation experiments were conducted to study the relative risk performance of the estimators with reference to the unrestricted estimator in finite samples. Two real-data examples are also furnished to illustrate the application of the suggested estimation strategies.     

The Australian model of immigration and multiculturalism: is it applicable to Europe?

"The aim of this article is to examine the experience of Australia with regard to immigration and ethnic diversity since 1945, and to discuss the relevance of this experience for Western Europe." The author finds that "since 1945, over 5 million settlers have come from many different countries, leading to a situation of great cultural diversity.... Over the last twenty years, a policy of multiculturalism has emerged, giving rise to several special institutions. This has had profound effects both on social policy and on concepts of national identity. The relevance of the Australian model for Western Europe is discussed."     

Pivotal partings: Forced termination with a sexually abused boy

The termination phase of therapy is an integral part of the treatment process engendering its own unique set of dynamics. However, the potential eruption of new material dislodged by the trauma of the impending loss may in some cases require a reassessment of discharge goals and consequent alteration of treatment modality. The likelihood of new material surfacing at this critical juncture is perhaps highest among the caseloads of therapist trainees, wherein the termination date is forced by the time-limited nature of the learning contract. In the following article, supervisor and trainee detail the process of therapeutic shift from a dynamic to a crisis-oriented modality in the case of a young boy whose central trauma emerged during termination.