The Influence of Service Orientation on B2B e‐Service Capabilities: An Empirical Investigation

E‐Services, or the company's portfolio of service offerings available to its customers through the Internet, are an emerging area of interest to operations management. Yet little is known about the operations and capabilities needed for provision of business‐to‐business (B2B) e‐services. This paper aims to make a contribution toward closing this gap. First, we develop a new construct of B2B e‐service capability, a term that captures a generic set of five interrelated and complementary dimensions: (1) e‐service recovery, (2) e‐customization, (3) ease of navigation, (4) service portfolio comprehensiveness, and (5) information richness. These combined operational abilities are associated with B2B service delivery, including its portal design, technology architecture, and mix of product and service offerings. They are posited to be necessary for delivering effective B2B e‐services. We also argue that, both service orientation (SO) and customer receptivity to technology, influence B2B e‐service capability. We empirically test a path model using structural equation modeling on a sample of 181 businesses that have deployed B2B e‐services. We find that the influence of SO on performance is not direct but rather mediated by the e‐service capability, a finding that holds for both goods producers and service providers. We suggest that a firm's SO may mitigate industrial customers' resistance toward conducting business online.     

Intersectionality and coalitions in social movement research—A survey and outlook

Over the last 30 years, intersectionality has become a prominent concept, but in social movement scholarship, its adoption has yet been limited. So far, the concept is primarily employed to analyze the mobilization of women of color and other gendered mobilizations. In this article, I argue that intersectionality matters for all social movements—both as an analytic and as a political strategy. It is important to understand that all social movements and movement organizations are shaped by multiple axes of privilege and discrimination, which influence who participates in these movements and how, what demands are pursued and which are neglected, and how the issues of the movements and movement organizations are framed. My review starts out with defining and distinguishing between structural intersectionality and political intersectionality. Then, I survey a range of social movements from an intersectional perspective. This is followed by a discussion of coalitions and other strategies to achieve political intersectionality. The article concludes with an outlook on future directions for intersectional analyses in social movement scholarship.     

The Vernacular Landscape of Assisted Living

This article is an exploration into the vernacular landscape of Assisted Living (AL), a conceptual idea borrowed from cultural geographer J.B. Jackson, which distinguishes formalized, planned space from those spaces which are unintended and often created spontaneously--vernacular. Based upon three large-scale, multi-year ethnographic studies in Maryland, we consider some of the ways people who live in AL relate to and respond to the built environment, at times subverting the intended purpose of design to make it their own. The conflict that often ensues over both planned and vernacular public and private space, we propose is ultimately the product of living within an environment that is both someone's home as well as a place of business, whose job it is to keep people safe. Within this physical context of vernacular private and public spaces, this article enriches understandings about the way autonomy and privacy expresses itself.     

Because I'm Worth It? Understanding Inequality in a Performance‐Based Pay System*

How do workers understand pay inequality? Every organizational field has a taken‐for‐granted compensation system that shapes understandings of rewards. Using data from 76 Wall Street professionals, I analyze how individuals interpret, understand, and justify inequality in a performance‐based reward system where pay is supposed to be based on merit. A majority of securities workers believed that the performance‐based pay system produced equitable rewards. But a substantial minority challenged the procedural and/or distributive justice of this pay system, producing counterinstitutional accounts. These accounts took three general forms: accounts of arbitrariness, accounts of misinformation, and accounts of discrimination. All of these counterinstitutional accounts pointed to nonmerit influences on bonuses. I argue that these challenges might undermine the legitimacy of the pay system, but most men and women who challenged the system exited their firms or the industry, so that their challenges did little to destabilize Wall Street's pay practices. Wall Street appears to maintain its legitimacy in part through the self‐selection of dissenters out of the system.     

Youth,slang, and pragmatic expressions: Examples from Brazilian Portuguese1

This article draws on an ethnographic study of the stigmatized speech style of poor black male youth in Rio de Janeiro, Brazil. These youth are said to speak gíria (‘slang’), and their speech is often described as incomprehensible to the Brazilian middle class. Speakers and listeners point to a wide range of pragmatic expressions as some of the most salient linguistic features associated with this speech style. This article presents examples from Brazilian Portuguese slang, in which youth draw on sound words, obscenities, address forms, and addressee‐oriented tags to create new pragmatic markers and forms of indefinite reference. It is argued that these pragmatic expressions offer multiple opportunities for speakers to convey stance, novelty, and style, social goals long associated with slang. This data suggests that we broaden the purview of slang beyond the lexicon to investigate the ways in which speakers actively innovate within the area of pragmatics.     

Serials spoken here: reports of conferences, institutes, and seminars

Reports on the Ohio Valley Group of Technical Services Librarians (OVGTSL) Annual Conference, the April 2004 New England Technical Services Librarians (NETSL) Conference, the 2004 Acquisitions Institute at Timberline Lodge, and the 2004 Conference of the North American Serials Interest Group (NASIG).Reports are from four conferences held in various parts of the United States and cover a wide range of topics. The Ohio Valley Group of Technical Services Librarians program emphasized the relationship between technical and public services. Education, both formal and continuing, was the theme for the New England Technical Services Librarians. Timberline Lodge hosted another Acquisitions Institute featuring sessions on new discoveries. The report on the 2004 North American Serials Group Annual Conference allows Conference Student Grant Award winner Chris Brady to include some personal reflections along with summaries of the sessions he attended.     

Reframing Tri Hita Karana: From ‘Balinese Culture’ to Politics

This article takes issue with the uncritical way in which claims of ‘culture’, ‘tradition’ or ‘local knowledge’ are used in science and policymaking around the Balinese irrigators' association (subak). The growing problems of Balinese irrigated agriculture are increasingly framed in ‘cultural’ ways that are not neutral: such accounts of irrigated agriculture in relation to Balinese culture deeply influence the world of policymaking. In this article we discuss the emergence of Tri Hita Karana (THK; ‘the three causes of well-being’) as an ideology, scientific concept and policy concept in irrigated agriculture and the subak domain. We argue that this ideological concept is not simply ‘local wisdom’, ‘tradition’ or ‘culture’ but requires critical scientific scrutiny as part of wider processes of socio-political change. How is it mobilised? What does its growing popularity mean for our knowledge of Balinese irrigated agriculture, of policy processes directed at the subak and of the workings of policies in real-life contexts?     

Risk aversion in bargaining: An experimental study

This paper reports the results of three experiments designed to test the predictions of the principal game-theoretic models of bargaining concerning the influence of risk aversion on bargaining outcomes. These models predict that risk aversion will be disadvantageous in bargaining except in situations in which potential agreements are lotteries with a positive probability of being worse than disagreement. The experimental results support the models' predictions. However, in the range of payoffs studied here, the effects due to risk aversion may be smaller than some of the focal point effects observed in previous experiments. Implications for further theoretical and experimental work are considered.     

Söhne bevorzugt? Geschlechtsspezifische Unterschiede beim Gymnasialbesuch türkischstämmiger Schülerinnen und Schülern

It is often assumed that in Germany the situation in Turkish families can be characterized by traditionalism, a patrilineal organization of family relationships and a rigid gender role orientation including a traditional gender division between gainful employment and housework. Against this background one would expect Turkish parents to have a particular strong interest in a high educational attainment of their sons and consequently they should invest more in their education. This article examines whether there is evidence for such preferences and relevant behaviours. An analysis of official school statistics of the federal state North-Rhine Westphalia shows that Turkish boys are more likely to make a transition to a Gymnasium than Turkish girls. However, a systematic preference of Turkish parents of a transition to secondary education for their sons cannot be confirmed by way of micro data. Moreover results from our macro data indicate that already in grade seven the gender ratio is reversed. All in all our analyses indicate that there is no significant and sustainable disadvantage for Turkish girls in comparison to Turkish boys.