What does empathy sound like in social work communication? A mixed‐methods study of empathy in child protection social work practice

It is widely accepted that empathy is important for social work practice, yet there are multiple dimensions of empathy and comparatively few studies of empathy as a component of social work skill. To date, published studies have been quantitative, and as a result, we know little about how social workers demonstrate empathy in practice or what skilled empathic practice in child and family social work might sound like. This study contributes to the development of understanding of empathy as a social work skill through a mixed‐methods analysis of 110 audio recordings of meetings in a child protection service between workers and parents, applying a coding framework for analysis. Findings indicate that workers who demonstrate higher levels of empathy skill use more open questions and reflections in their communication with parents. Further, they demonstrate curiosity about and make efforts to understand parents' often difficult experiences, including a focus on emotions. That the majority of workers were found not to demonstrate a high level of empathy skill presents concerns to be considered by the social work profession. A deeper understanding of empathy presents an opportunity for an increased focus in organizations to enable workers to demonstrate empathy towards families they work with.     

The ritual of reorganization in a public bureaucracy

Cultural aspects of complex organizations have recently captured the attention of scholars, yet empirical studies in this area remain rare. This paper explores the paradox that reorganizations are common in modern bureaucracies even though they have been found to have few instrumental effects. The present study of a state regulatory agency found that while reorganization had little instrumental consequence, it did provide the context for a power struggle between the administrative and occupational spheres of authority. In fact, reorganization proved to be a highly ritualized arena for significantly altering the agency's informal structure by replacing an entrenched dominant subculture. By examining the symbolic and ritualistic nature of this process, this paper looks beyond the ineffectual manifest functions of reorganization to uncover its power latent functions.Donald D. Stull is Associate Professor of Anthropology and a research associate with the Institute for Public Policy and Business Research at the University of Kansas. Steven Maynard-Moody is Associate Professor of Public Administration in the Division of Government and Director of the Policy Analysis Program in the Institute for Public Policy and Business Research at the University of Kansas. Jerry Mitchell is Assistant Professor of Public Administration, Baruch College, City University of New York. Support for this research was provided by a grant from the General Research Fund of the University of Kansas. An earlier draft of this paper was presented at the annual meeting of the American Anthropological Association in Denver, Colorado, in November 1984. We wish to thank F. Allan Hanson for his critique of an earlier version of this paper. We are grateful for the patience and openness of those working in the Kansas Department of Health and Environment.     

Role Involvement of Farm Women

This study describes role involvement of farm women through computer content analysis of text. This approach provides a broad framework for characterizing social meanings. The sample includes 193 farm women. The role involvement variable includes a combination of the farm work role, off-farm work role, family role, and social/civic role. Four contextual/conceptual categories are the organizing foundation of the computer content analysis program. Those women at the lowest involvement levels described their needs in traditional ways, the mid-range levels were more emotional, and those at the highest role involvement levels were very pragmatic. The mid-ranges emphasized themes of help, education, and future while the highest levels emphasized immediate time and uncertainty.     

Labor arbitrators’ performance: Views from union and management perspectives

Analyses were carried out relating performance evaluations of labor arbitrators by union representatives to similar evaluations of the same arbitrators by management representatives. It was found that these evaluations are either unrelated or, in some cases, negatively related. An important consideration in the evaluations is whether an arbitrator’s awards tend to favor union or management. These results are dicussed in terms of the disparate values and “good arbitrator” views of arbitrator performance. Both views find some support.     

Perceived Acceptability of Risk Analysis as a Decision-Making Approach

Three methods for making a consumer product safety decision were evaluated on scales relating to their perceived acceptability, logical soundness, completeness, and sensitivity to moral and ethical concerns. Two of the methods were formalized techniques: cost-benefit analysis and risk analysis. The third method involved abiding by standard industry practices. Other factors in the decision-making context were also varied. The results indicated that formalized techniques were preferred over the standard practices method. Within the formalized methods, cost-benefit analysis was judged less acceptable than a comparable method that did not involve making explicit value tradeoffs. All methods were judged more acceptable when they led to improved product safety. Knowledge of consequences did not exert direct effect on judgments, though it did interact significantly with other variables. The results are discussed in terms of judgmental processes that people apply when evaluating decision methods.     

A portfolio of risk measures

A comprehensive set of sixteen measures of willingness to take risks has been developed. This set includes measures from three categories: measures from standardized risky situations having an underlying theory of risk, measures inferred from revealed choices in financial decisions, and measures derived from attitudes. A study of over 500 top-level business executives shows significant relationships within categories, but relatively little relationship across categories. Context differences, especially personal versus business situations and opportunities versus threats, underlie the responses.