Konfliktcoaching einer Schulleiterin

Conflict-coaching of a headmistressThe author describes the process of conflict coaching. A newly appointed headmistress encountered a high conflict-potential when taking over this position. During the process of coaching appropriate strategies for conflict will be developed and necessary preparations will be made. As an extension of management-competencies the executive receives support from the coach.     

Charting a course toward legible medical records. Perfect paperwork can mean financial savings, better patient care.

Short of going fully electronic, there are various ways to clean up your medical record system to make it more efficient and less time-consuming. Check out how some experienced physician executives are dealing with this perennial problem.     

Berry–Esseen type bounds for trimmed U-statistics

Trimmed U  -statistics can be constructed in two different ways: by basing the statistic on a trimmed sample or by averaging the trimmed set of kernel values. Mild conditions are given to ensure the rate of convergence to normality is O(n^-1/2)$\mathrm{O}(n^{-1/2})$ in both cases.     

On the absolute or relative basis of perception: The case for middle class identification

Previous studies of the relationship between social structural changes and individual-level perceptions have focused on perceptions of ‘well-being’. Those studies conclude that relative position in the social structure (e.g., more or less income compared to others) determines perceived ‘well-being’. In contrast to those studies, this research focuses on social structural changes and perceptions of middle class identification and concludes that absolute position in the social structure (e.g., a certain amount of income in itself) determines perceptions of middle class identification.     

Ein Ansatz zur Verbesserung der Steuerung des Zahlungsausfallrisikos im E-Commerce (B-to-C)

In recent years, the situation of e-commerce in Germany especially in the retail sector has not only been characterized by a sustained growth in sales but also by an increase in deficits in payment. Companies considering a general exclusion of risky payment methods to be suboptimal are challenged by an adequate assessment of their prospective customers’ risk of payment default. Thereby, inability and unwillingness to pay has to be considered as possible reasons on a transactional basis and in real-time. This paper presents a new approach combining common methods for risk identification and assessment. Case studies show that a more sophisticated risk control can be achieved by applying the approach presented.