Harassment at the Workplace: A Practical Review of the Laws in the United Kingdom and the United States of America

Harassment is a major deterrent for productivity, loyalty, and commitment to one’s job and organization. Unfortunately, many employees tend to experience various forms of harassment in the workplace. The focus in this article is to understand the extent to which the law protects a person from harassment, first based on the explication and application laws in the United Kingdom. The article then provides comparative discussion of laws and practices against workplace harassment in the United States. A major objective of this article is to help employers and managers become more expert in preventing and correcting harassment.     

Customer satisfaction: Cost driver or value driver? Empirical evidence from the financial services industry

We investigate the relation between customer satisfaction, customer servicing costs, and customer value in a financial services firm. We find that customer satisfaction is positively associated with future customer servicing costs, as well as with customer value. The relation between customer satisfaction and customer value appears non-linear; higher customer satisfaction appears to have a higher return for the most profitable customer segments. Our findings indicate that customer satisfaction is a value driver; however, customer satisfaction is not cost-free and managers have to consider the costs, as well as the benefits, of increasing customer satisfaction.     

Wisdom of the crowd and capabilities of a few: internal success factors of crowdsourcing for innovation

Crowdsourcing has been demonstrated to be an effective strategy to enhance the efficiency of a firm’s innovation process. In this paper, we focus on tournament-based crowdsourcing (also referred to as “broadcast search”), a method to solve technical problems in form of an open call for solutions to a large network of experts. Based on a longitudinal study of six companies piloting this application of crowdsourcing, we identify barriers and sources of resistance that hinder its implementation in firms. Our paper contributes to the state of research by analyzing crowdsourcing on the level of pilot projects, hence providing a workflow perspective that considers the creation of dedicated processes and operations of crowdsourcing. This project level analysis enables the identification of specific challenges managers face when implementing crowdsourcing within an established R&D organization. Following a design science approach, we derive suggestions for organizational interventions to overcome these barriers. We find that dedicated promoter roles strongly contribute to a successful implementation of crowdsourcing, turning pilot projects into an organizational routine.     

Effects of Risk and Time Preference and Expected Longevity on Demand for Medical Tests

Despite their conceptual importance, the effects of time preference, expected longevity, uncertainty, and risk aversion on behavior have not been analyzed empirically. We use data from the Health and Retirement Study (HRS) to assess the role of risk and time preference, expected longevity, and education on demand for three measures used for early detection of breast and cervical cancer—regular breast self-exams, mammograms, and Pap smears. We find that individuals with a higher life expectancy and lower time preference are more likely to undergo cancer screening. Less risk averse individuals tend to be more likely to undergo testing.     

Ethnic intermarriage in the Netherlands: confirmations and refutations of accepted insights

Previous studies on ethnic intermarriage have been done mainly in the United States and in other classical immigration countries. This article examines ethnic intermarriage among Surinamese, Dutch Antilleans, Turks, and Moroccans in the Netherlands. From a theoretical and empirical perspective, it is important to examine whether patterns observed earlier in traditional immigrant countries equally apply to the Dutch context. To obtain a sufficiently large sample, this study pools five nationally representative surveys, conducted in the period 1988–2002. In line with findings documented before, it observes that ethnic exogamy occurs more frequently among the second generation, and among those who arrived at a younger age, and who are higher educated. Equally corresponding to previous work, the study reports that ethnic intermarriage is more frequent when the group-specific sex ratio is more uneven and when the ethnic group is predominantly second generation. Contrary to findings observed elsewhere, results show that the black Surinamese and Dutch Antilleans have high intermarriage rates and that there is little evidence for status exchange in mixed marriages.