Learning How and Learning What: Effects of Tacit and Codified Knowledge on Performance Improvement Following Technology Adoption

This paper examines effects of tacit and codified knowledge on performance improvement as organizations gain experience with a new technology. We draw from knowledge management and learning curve research to predict improvement rate heterogeneity across organizations. We first note that the same technology can present opportunities for improvement along more than one dimension, such as efficiency and breadth of use. We compare improvement for two dimensions: one in which the acquisition of codified knowledge leads to improvement and another in which improvement requires tacit knowledge. We hypothesize that improvement rates across organizations will be more heterogeneous for dimensions of performance that rely on tacit knowledge than for those that rely on codified knowledge (H1), and that group membership stability predicts improvement rates for dimensions relying on tacit knowledge (H2). We further hypothesize that when performance relies on codified knowledge, later adopters should improve more quickly than earlier adopters (H3). All three hypotheses are supported in a study of 15 hospitals learning to use a new surgical technology. Implications for theory and practice are discussed.     

Bootstrap confidence interval estimates of cpk: an introduction

The interpretation of C_pk:, a common measure of process capability and confidence limits for it, is based on the assumption that the process is normally distributed. The non-parametric but computer intensive method called Bootstrap is introduced and three Bootstrap confidence interval estimates for C^ are defined. An initial simulation of two processes (one normal and the other highly skewed) is presented and discussed     

Residential Differences in Filial Responsibility Expectations Among Older Persons1

Abstract This study examines variation in filial responsibility expectations-the extent to which adult children are expected to assist and care for their aging parents-among a sample of 440 older persons. The analysis focuses on the relationship of filial responsibility expectations to residential location and tests the hypothesis that older rural residents have higher expectations for assistance from their children than do older urbanites. Current residential location is found to have little impact on expectations, but older persons who were raised in rural areas, particularly on farms, have significantly higher expectations for filial assistance than do older persons from urban backgrounds. Possible consequences of these patterns for the transmission of expectations from parents to children are discussed.     

Mobilization by images: TV screen and mediated instant grievances in the Umbrella Movement

This article discusses the effects of the televised images of the use of tear gas on people participating in the Umbrella Movement. Although the role of the Internet and social media in political mobilization has been widely discussed, the importance of television cannot be overlooked. This article argues that the widely transmitted broadcasts of live images of the police firing tear gas into the protesting crowd generated “mediated instant grievances” in a substantial sector of the viewing public, thus contributing to the size and scale of the Umbrella Movement. The study reported here provides evidence for this argument by analyzing the results of a survey of protesters that were on site during the early stage of the movement (N = 969). The study sought to determine whether and how the television images were related to the participants’ political attitudes, reasons for participation, and views of self-mobilized actions. The findings showed that, in particular, mediated instant grievances motivated the participation of the “amateur protesters” in the movement.     

Social Support Networks and School Outcomes: The Centrality of the Teacher

This investigation compares school outcomes for students who differ in the extent to which they perceive their parents, friends, and teachers—each alone and in combination—as important sources of social support. Findings indicate that middle and high school students who perceive high supportiveness from all three sources of support, as opposed to none, one, or two, have better attendance; spend more hours studying; avoid problem behavior more; have higher school satisfaction, engagement, and self-efficacy; and obtain better grades. Positive school outcomes are promoted when teacher support is perceived in combination with perceived support from parents and friends. Implications of the results for human service providers are presented.     

Restaurant Revenue Management at Chevys: Determining the Best Table Mix

Revenue management has been used in a variety of industries and generally takes the form of managing demand by manipulating length of customer usage and price. Supply mix is rarely considered, although it can have considerable impact on revenue. In this research, we focused on developing an optimal supply mix, specifically on determining the supply mix that would maximize revenue. We used data from a Chevys restaurant, part of a large chain of Mexican restaurants, in conjunction with a simulation model to evaluate and enumerate all possible supply (table) mixes. Compared to the restaurant's existing table mix, the optimal mix is capable of handling a 30% increase in customer volume without increasing waiting times beyond their original levels. While our study was in a restaurant context, the results of this research are applicable to other service businesses.     

SPECIFICATION AND ESTIMATION OF LOGICALLY CONSISTENT LINEAR MODELS

The implications of constrained dependent and independent variables for model parameters are examined. In the context of linear model systems, it is shown that polyhedral constraints on the dependent variables will hold over the domain of the independent variables when a set of polyhedral constraints is satisfied by the model parameters. This result may be used in parameter estimation, in which case all predicted values of the dependent variables are consistent with constraints on the actual values. Also, the implicit constraints that define the set of parameters for many commonly used linear stochastic models with an error term yield values of the dependent variables consistent with the explicit constraints. Models possessing these properties are termed “logically consistent”.