Toward a Theory and Practice of Organizational Listening

While there is an important and growing body of research literature on listening, it is predominantly focused on interpersonal listening. Meanwhile, in contemporary industrial and postindustrial societies, organizations play a central role in society and the lives of citizens. People need to interact on a daily basis with government departments and agencies, corporations, and a plethora of nongovernment and nonprofit organizations. Despite theorization of the disciplinary practices of public relations and corporate, organizational, government, and political communication as two-way communication involving dialogue and engagement with stakeholders and publics, a transdisciplinary literature review of these fields reveals that little attention is paid to listening. In addition to identifying this gap in the literature, this article reports empirical research that shows organizations listen sporadically, often poorly, and sometimes not at all. To address this socially and politically significant gap, this analysis makes recommendations as a contribution to a theory and practice of organizational listening.     

Beyond mere information transfer: The importance of a relational approach to market-related internal communication

Despite the significance of relationship management in any information provision or exchange, public relations scholarship has typically focused on examining the underlying internal communication processes from a transactional perspective. These processes are frequently associated with organizational information dissemination, overlooking other critical contents to make strategic decisions. This study draws market information processing into the debate about internal communication, providing a greater understanding of how a relational approach can improve market intelligence dissemination. Results show that an effective management of market knowledge requires the use of such an approach, which in turn, cultivates the shared interpretation of market information and innovation performance. The findings stimulate fresh discussion about the nature and development of internal communication knowledge and practice.     

Public intellectuals,political satire and the birth of activist public relations: The case of Attic Comedy

The purpose of this article is to explore the origins of dissent public relations and to establish its emergence in the context of the ancient Greek comedy represented by Aristophanes. Indeed, Attic Comedy (also known as Old Comedy) was the first great example of today’s mass communication, in which political satire was used to dissent and protest against political and social circumstances in fifth-century BC Athens. This situation was conditioned by the Peloponnesian War and its political, economic and social consequences. From this perspective, this article also constitutes an investigation into the intellectual history of public relations, of which Aristophanes can be considered to be one of the first practitioners.     

The social construction of a cultural disaster: New Labour’s millennium experience

This article presents the findings of an Arts and Humanities Research Board project on London’s Millennium Dome exposition in the year 2000. The Dome was generally considered to be a cultural disaster in the news media and public conversation. It became a political embarrassment for Britain’s New Labour government but did not prove damaging in the 2001 general election. The article does not dispute the media’s damnation of the Dome but questions its acuity. It also questions the managerialist perspective on the Dome’s ‘failure’ whilst taking into account claims regarding a managerial ‘turnaround’ and an ‘under-reported success’. Empirical evidence and theoretical analysis concerning the political economy of the Dome’s production, its representational meanings and visitor reception provide a more complex and multidimensional explanation. Corporate sponsorship played a key role in the cultural disaster and, in this particular case study, it exemplifies social democracy’s symbolic as well as material coalescence with neo-liberalism. A distinction is made between associative and deep sponsorship that is illustrated with examples from the Dome. A typology of generous and reflexive visiting is also formulated in order to analyse the visitor data.     

Seasonal work and aboriginal employment in two rural areas of New South Wales, 1921–78

This paper has several areas of focus. It chronicles the history of Aboriginal employment in Australia in two contrasting areas; it identifies the characteristics of that employment and traces the nature of its change over time; it outlines the attitude of Aborigines towards their work, and the impact of that work on Aboriginal society; it also considers the attitudes of white Australians towards Aborigines and their employment. Finally, it draws some conclusions concerning the responses of the Aborigines to pressures put on them by the economy and society of the white man.     

Social work and a love of humanity

Abstract

The idea of a ‘love of humanity’, though largely absent from social work literature, is a potent concept for challenging the dominant discourses of individual material wealth, greed and power. It can be associated with the postmodern agenda of emancipation from oppressive discourses of professional ‘expertise’. Love, or a ‘love of humanity’, has the same intent as formulations of social work grounded in postmodern critical theory, but it uses a different language. It uses a language of lived experience and personal commitment - a language that appeals to our hearts -a language passionate about, and incorporating, human rights and social justice.     

Strategies for model‐revision in a high school genetics classroom

Recent proposals to improve science education (e.g., AAAS, 1989; Rutherford & Ahlgren, 1990) have stressed the importance of providing high school students with a broad knowledge base consisting of a body of core concepts and theories. Science educators (Duschl, 1990; AAAS, 1989; Peterson & Jungck, 1988) have also argued that while concepts are an important part of any education, no student's scientific education can be considered complete without a complementary knowledge of the nature of science, including an understanding of the tentative nature of scientific knowledge and how it is constructed. In this paper we describe a science classroom in which students are given opportunities to construct and use scientific knowledge to solve realistic genetics problems, and suggest that allowing students to engage in the production of scientific knowledge can support science learning.     

Influence analysis in multivariate linear general models

In this paper we obtain several influence measures for the multivariate linear general model through the approach proposed by Muñoz-Pichardo et al. (1995), which is based on the concept of conditional bias. An interesting charasteristic of this approach is that it does not require any distributional hypothesis. Appling the obtained results to the multivariate regression model, we obtain some measures proposed by other authors. Nevertheless, on the results obtained in this paper, we emphasize two aspects. First, they provide a theoretical foundation for measures proposed by other authors for the mul¬tivariate regression model. Second, they can be applied to any linear model that can be formulated as a particular case of the multivariate linear general model. In particular, we carry out an application to the multivariate analysis of covariance.