‘Irrationality’ of managerial judgments: Implications for information systems

Four principal factors affecting rational information processing behavior in organizations are discussed. These are: (1) the nature and attributes of the messages received from the Management Information and Decision System (MIDS); (2) The personal qualities and attitudes of the manager himself; (3) the degree of social interaction; and (4) if a collective is involved, the format and group decision function used in arriving at a group position. Ways in which information specialists and operations researchers can counter, ameliorate, and exploit managers' judgmental biases and inconsistencies are then proposed. Areas for further research are suggested.