Customer Perceptions of Agency Risk Communication

A government agency commissioned a baseline study of how its customers view the agency's risk information. The 70% response rate to a mail survey allows analysis by subgroups representing customers'primary interests. Although this agency traditionally has been responsible for ensuring plant and animal health at the farm gate (or where imported), responses emphasized emerging customer concerns about the environment and human health. Customers think many risk communication activities are important, but that the agency is not especially effective in conducting those activities. Customers are moderately satisfied with much of the risk information they receive, although many have little contact from or interaction with the agency. Customers identified other sources they use, which suggest potentially effective channels for this agency's risk messages. The study provides a baseline for measuring change in the agency's risk communication effectiveness. It also can be a model when other organizations plan their own risk communication evaluations.     

Learning about radon's risk

This article reports the results of an evaluation of the effectiveness of different types of information materials in communicating the risk from exposure to radon, a naturally occurring indoor air pollutant. The study involved a panel of 2300 homeowners who actually experienced risks from radon, and the information program used to explain these risks. The analysis considered information transfer and performance on specific tasks requiring information on the risk from radon to measure learning. The results suggest a systematic learning process, but indicate that the process can be influenced by how risk information is presented.     

ROBUST COMPARISON OF DISPERSIONS FOR SAMPLES OF DIRECTIONAL DATA

Robust methods are proposed for testing whether several directional distributions on the unit p-sphere have comparable dispersions. The families of distributions considered are the Langevin for random vectors, and the Generalised Scheidegger-Watson for random axes, with specific interest in the Fisher and Watson distributions on the sphere. The methods are analogues of Levene's procedure for comparing variances of normal distributions.     

Responding to environmental change in longshoring: Four north American experiences

In longshoring, technological change, expanding competition among ports, and the development of lower cost work forces induced a major restructuring of dock operations. This paper focuses on collective bargaining responses to environmental change and the interplay between those responses, government intervention, the law, and market forces. Four coastal regions in the United States and Canada are studied to gain a broad perspective in two jurisdictions with somewhat differing approaches to government intervention and labor law. Market pressures have become a dominant force, altering the need for and nature of government intervention, and accommodation to change seems most appropriate in today’s highly competitive marketplace. We are indebted to those we interviewed: Brian Ciccozzi, D. P. (Don) Garcia, Terry Lane, Arnold E. Masters, Gene Vrana, Greg Storey, Joe Weiler, and R. V. Wilds. We greatly appreciate the comments of Vitor Marciano, Yoni Reshef, and an anonymous referee, as well as the support of the Social Sciences and Humanities Research Council and the Rice Fellowship. I thank the Oakland University Research Committee for grant support.     

Happiness at Work

Happiness in the form of pleasant moods and emotions, well‐being, and positive attitudes has been attracting increasing attention throughout psychology research. The interest in happiness has also extended to workplace experiences. This paper reviews what is known about the definition, causes and consequences of happiness at work, drawing also on insights from the expanding positive psychology literature on happiness in general. Many discrete organizational behavior constructs arguably belong to a larger family of happiness‐related constructs, and share some common causes and consequences. Happiness at work includes, but is far more than, job satisfaction. A comprehensive measure of individual‐level happiness might include work engagement, job satisfaction, and affective organizational commitment. Aspects of happiness have been (and should be) conceptualized and measured at multiple levels, including transient experiences, stable person‐level attitudes, and collective attitudes, and with respect to multiple foci, such as discrete events, the job, and the organization. At all levels, there is evidence that happiness has important consequences for both individuals and organizations. Past research has tended to underestimate the importance of happiness at work.     

Language delays among foster children: implications for policy and practice

This article highlights the centrality of language in early childhood development and the potential for language delays to negatively affect long-term outcomes in educational and social domains. Given the high rate of language delays in the foster care population, an emphasis should be placed on assessing language skills among children ages 6 and younger entering foster care. The authors describe several existing approaches to assessing language skills and discuss obstacles to the widespread implementation of systematic evaluation among foster children. Finally, the authors discuss the need for research and programming to establish evidence-based practices that encourage the remediation of language delays in this highly vulnerable population.     

Essential components of curricula for preparing therapists to work effectively with lesbian, gay, and bisexual clients: a Delphi study

The purpose of this study was to determine the knowledge, experiences, and values that therapists should possess to provide quality therapy services to lesbian, gay, and bisexual (LGB) persons and their families. Using the Delphi method, consensus from a panel of experts on LGB topics was obtained on the components that training curricula should ideally include to prepare therapists adequately to work with this population. Panelists provide suggestions for important therapist values and qualities, key theoretical orientations, common issues of LGB clients and their support persons, key components of assessment and interventions, ethical and legal issues, and recommended materials. The panelists stress self-of-the-therapist work and development of a systemic perspective as critical aspects of training. The role of sexuality was deemphasized. Recommendations to training programs based on these findings are provided.