A New Approach to Evaluating the Quality of Measurement Instruments: The Split‐Ballot MTMM Design

Two distinctly different quantitative approaches are used to evaluate measurement instruments: the split‐ballot experiment and the multitrait‐multimethod (MTMM) approach. The first approach is typically used to indicate whether variation in the method causes differences in the response distribution; the second approach evaluates the reliability and validity of different methods. The new approach, suggested in this paper, combines the more attractive features of both methods. The strength of the split‐ballot experiment is its use of independent random samples from the same population to provide information about differences in response distributions. This is also possible with the new approach, but this approach provides more detailed information about the reasons for the differences. The MTMM approach provides information about reliability and validity on the basis of repeated observation of the same traits using different methods. This information is also provided by the new design. The difference is that the new approach reduces the need for repeated observations of the same trait. Each sample is provided with a different combination of only two methods and the complete model with all methods is estimated as a multiple‐group model. This reduces the burden for respondents and also reduces memory and order effects. Alternative designs and estimation methods are discussed, their efficiency is analyzed, and illustrations are provided .     

Cultural patterns in Dutch and Surinam nonverbal behavior: An analysis of simulated police/citizen encounters

Differences in nonverbal behavioral patterns in a simulated police interview setting were examined. One group of subjects was asked to tell the truth to a police officer whereas the other group was asked to deceive the officer. Major differences between our study and other deception studies include the distinction between nonverbal behavior displayed while listening and while speaking, and the inclusion of black subjects. Results show that there are differences in nonverbal behavior between deceivers and those who tell the truth, and generally support the finding that deception is associated with changes in vocal characteristics and hand and arm movements. However, differences in hand and arm movements occurred only while the deceiver was listening. Furthermore, findings showed that blacks looked less frequently at their discussion partner, smiled and laughed more, made more speech disturbances, spoke slower, and with more pitch raises, and were livelier in the sense that they made more trunk movements and gestures than whites.We wish to thank two anonymous reviewers for their constructive comments on an earlier draft. This project was in part supported by the PSYCHON Foundation, which is subsidized by the Netherlands Organization for Scientific Research.     

Toward a Refined Insight Into the Importance of Volunteers’ Motivations for Need-Based Experiences,Job Satisfaction,Work Effort,and Turnover Intentions in Nonprofit Sports Clubs: A Person-Centered Approach

VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations - Extensive variable-centered research guided by Self-Determination Theory (SDT) has provided insights into...     

Dynamic Capability Building in Service Value Networks for Achieving Service Innovation

Service organizations increasingly create new service offerings that are the result of collaborative arrangements operating on a value network level. This leads to the notion of “elevated service offerings,” our definition of service innovation, implying new or enhanced service offerings that can only be eventuated as a result of partnering, and one that could not be delivered on individual organizational merits. Using empirical data from a large telecommunications company, we demonstrate through structural equation modeling (SEM) that higher‐order dynamic capabilities in services are generated as a result of collaboration between stakeholders. Furthermore, it is through collaboration and education of the stakeholders that additional higher‐order capabilities emerge (customer engagement [CuE], collaborative agility [CA], entrepreneurial alertness [EA], and collaborative innovative capacity), all of which influence the service innovation outcome. Our study also reveals empirical evidence for an ongoing process of continuous dynamic capability building in accordance with the changing dynamics of business. Managers of service organizations should recognize the potential embedded in these higher‐order skill sets, starting from collaboration, learning, and management of creative ideas for both strategic and operational benefits. Moreover, the capabilities of CA, EA, and CuE are even more important in managing the flexibility, timely delivery, and reliability of service offerings. Managers should take measures to inculcate, promote, and manage these dynamic capability skill sets to foster innovation in services.     

Institutional Dynamics in European Industrial Relations

Since the end of the 1970s, all European systems of industrial relations have experienced some common developments. In order to shed some light on this subject we look for common as well as specific changes within some selected systems of industrial relations in Europe. Therefore, we deal with the moving forces behind these tendencies which are, on the whole, global in character. We discuss the institutional responses to these general developments in the United Kingdom, France, and Germany. These countries have been chosen because their industrial relations are generally seen as belonging to different types of systems. We conclude that many responses are still national specific and, in line with the distinguished national logics of collective action, to be defined respectively as the logic of contract, the logic of opposition and the logic of cooperation. At the end some reflections about the future of European industrial relations are presented.     

Testing the Comparability of Different Types of Social Indicators Across Groups

The social indicator movement has realized a considerable increase in importance during the last 50 years. This happened not the least by the publications in the journal Social Indicators Research. Social indicators have been developed for many aspects of life. The scores on these indicators often are compared through time and across groups. An essential requirement for such research is that the measures used are comparable through time and across groups. The comparability through time is not such a big problem but the comparability of measures across groups is not so obvious. This requires harmonization of indicators based on objective variables and invariance testing for indicators based on subjective and objective variables. In this paper we discuss how the comparability of different types of social indicators based on subjective and objective variables can be tested using invariance testing. This is a relevant issue because the existing testing procedure is designed for only one type of social indicators and this test is not directly applicable on the other types of social indicators.     

Measurement Invariance in Multilingual Survey Research: The Role of the Language of the Questionnaire

This paper examines whether or not survey measures asked to two linguistic groups exhibit invariance within a country. It tests configural, metric and scalar invariance in a model that distinguishes the response component and the cognitive component of the measurement process using survey items. Our findings show that when differences in the response process are allowed, concepts are (partially) invariant across groups. The analysis is conducted for items measuring some aspects of political trust and satisfaction with politics for six linguistic groups including French, Dutch, Estonian, German, Ukrainian and Russian in four countries. Data comes from the European Social Survey.     

Players and arenas: strategic interactionism in social movements studies

This ‘Authors Meet Critics’ symposium focuses on two books edited by Jan Willem Duyvendak and James M. Jasper, Players and Arenas: The Interactive Dynamics of Protest and Breaking Down the State: Protestors Engaged. Both books make bold attempts to develop and apply a strategic interactionist perspective in social movement studies by focusing on the interplay of micro and macro processes and decision-making in a range of protest movements. Critical interventions from Aidan McGarry, Robert J. Davidson and Guya Accornero raise a number of questions relating to the core arguments of the books, the key findings and the conceptual advances. Duyvendak and Jasper then address these challenges by drawing attention more acutely to the role of agency in social movements and highlighting significant critiques of the current state of the art in social movement scholarship.     

Adherence to exercise programs and determinants of maintenance in older adults with mild cognitive impairment

After a randomized controlled trial showing that improvement on some aspects of cognitive function was related to adherence to an exercise program, determinants of adherence and maintenance were further studied. Older adults with mild cognitive impairment were contacted 6 mo after the end of exercise programs for a telephone interview addressing patterns of adherence and determinants of maintenance. Mean adherence during the trial was 53%. About one third of participants had lapses during the trial but completed, one third had no lapses, and one third dropped out or never started. Practical barriers (time, location) were related to not starting and functional limitations to dropout. After the trial 25% of participants continued the programs, 14% reported intention to continue, and 61% quit. Maintenance was determined by fewer health complaints, higher satisfaction with the programs, and better adherence during the programs. Although maintenance was low, this study identified several reasons and barriers to adherence and maintenance that could be addressed.