浙江制造业发展的重点与思路——基于主导产业倒U型演进假说的分析

 本文根据1991-2004浙江、上海和中国相关统计数据，运用制造业占全国份额、产业部门增长率等方法分析了浙江省制造业发展在全国的基本情况，提出并验证了反映区域主导产业演进特征和过程的主导产业倒U型演进假说。结合浙江省经济发展的实际，确定了作为浙江当前产业发展重点的主导产业和支柱产业，提出了浙江省制造业发展的基本思路是资金密集、技术密集型产业优先发展，劳动密集型产业规划发展。浙江当前制造业发展的具体战略是“外引内孵”、“东扩西进”，注重择商引资，加强自主创新，实现区域产业的合理升级和转移。     

中国制造企业国际化的影响因素与分析框架:以TCL为例

本文在对现有企业国际化理论所涉及变量概括与归纳的基础上,运用战略管理理论,设计了中国制造企业国际化的分析框架,并通过分析TCL的国际化过程,对该框架进行了初步检验。结论如下:在中国制造企业的国际化过程中,第一,企业的国际化愿望、国际化需要和国际化能力,是影响企业国际化战略的三个主要因素;第二,企业国际化战略的制订与实施有助于企业国际化的成功;第三,企业国际化的绩效将反过来影响企业的国际化愿望、国际化需要和国际化能力。     

基于顾客感知价值的服务企业竞争力探析

随着服务业在社会经济发展中的地位日益突出,服务企业竞争力问题开始引起学术界关注。本文将顾客感知价值嵌入传统的企业战略研究范式之中,阐述了顾客感知价值与企业竞争力的关系;在剖析了顾客感知价值概念及其决定因素的基础上,结合服务的基本特性提出了通过改善顾客感知价值提升服务企业竞争力的策略。     

Measuring Market‐Manufacturing Congruence: Conceptual Reaffirmations and Mathematical Modifications

Narasimhan and Wang (2000) provide a valuable addition to the research base by identifying a limitation in two of the original equations in Bozarth and Berry (1997), which we resolve, and a possible research direction for the calibration of indifference profiles. However, they fall short in their interpretation of key conceptual and methodological issues, including the distinction between indifference and ideal profiles, the difference between individual profile dimensions and overall congruence, and firm versus industry‐level manufacturing strategy research. We use this opportunity to clear up these points of confusion, and to reaffirm the value of the methodology introduced in Bozarth and Berry (1997).     

Information Systems Adaptation and the Successful Implementation of Advanced Manufacturing Technologies*

Few plants have initial success with advanced manufacturing technologies (AMTs), and adaptations are commonly required after installing new technologies. We especially know little about the outcomes of adaptations that manufacturers regularly employ in the context of AMTs. Sociotechnical theory and the technology literature suggest that AMTs commonly require four types of adaptations including those to process technologies, human resources, operational structures, and information systems. This study investigates which of these four adaptations and their interactions lead to improved operational performance. Data were collected on 104 plants that implemented a single type of manufacturing AMT. Findings indicate that information systems (IS) adaptation during the course of AMT implementation was the most important action. Surprisingly, human resource and process technology adaptations were linked to lower performance, and no interactions had any clear effects. The results also show that practitioners underestimated the relevance of IS adaptations during contemporary or “second-generation” AMT implementation projects and overemphasized the need for shop floor changes.     

Supporting public financial management in conflict‐affected situations: Adapting to change in the Occupied Palestinian Territories

This article traces the introduction of public financial management (PFM) processes and systems in the Occupied Palestinian Territories (OPTs) since they came under the control of the Palestinian Authority (PA). A number of factors combined make for an extremely challenging context for external actors to catalyse change: non‐existent formal central government functions at the time the PA was established, major restrictions in the movement of goods and people, ill‐designed donor budget support and a very asymmetric distribution of power that favours the status quo. An unelected government, donor‐dependency and a suffocating and chronic (yet low‐level) conflict are increasingly de‐incentivizing long‐term institutional reform. Such a complex problem requires multi‐faceted solutions. This article describes a dual delivery model adopted by the Palestinian Governance Facility (PGF) encompassing adaptive interventions that support longer‐term PFM improvements combined with the introduction of a selective workstream targeting service delivery. This focuses on the management of external medical referrals, which emerged as a political problem. A flexible development assistance delivery model can allow reform areas not anticipated at project design to be tackled as they emerge on the political agenda and open the space for political capital. A constant examination of contextual issues and re‐programming of project activities are offering lessons from which to learn and adapt. The ideal coalition involves flexible, aligned donors and relevant “institutional entrepreneurs” from within local organizations, with direct access to politicians. If high‐level government buy‐in falters, a coalition of technocrats may help construct and broker problems from which to gain political access.     

Ramifications of Monitoring Service Quality Through Passively Solicited Customer Feedback*

It is common for service providers to collect data from customers as part of efforts to monitor quality. Often, this data is passively collected, meaning (a) any solicitation of feedback is done without direct customer interaction, and (b) the customer initiates any response given. Examples include customer comment cards, toll-free telephone numbers, and comment links on World Wide Web pages. This article compares passive data collection with active methods (e.g., interviews and mail surveys). Passive methods generally have lower response rates and are inherently biased, but have cost and sample frame advantages when used to monitor quality on a continuous basis. Despite the biased nature of passive methods, this article describes the successful validation of a common customer-response model with passively collected empirical data. The model is expanded to consider the impact of complaint and compliment solicitation on customers' evaluation of the service provider. Results show that this impact is negative, and that customers who spontaneously register complaints generally record higher ratings of the service provider than customers who complain in response to a complaint solicitation. Discussion and conclusions are given.     

The Economic Payout Model for Service Guarantees

Service guarantees consist of a promise to a customer (marketing), the delivery of a service to the customer (operations), and actions to appease the customer when service failures happen (recovery). A part of recovery involves offering the customer an economic and/or noneconomic payout when things go wrong. When the economic payout is too high or low, the impact on the organization and the customer is usually negative. Therefore, determining the size of the economic payout is of critical strategic and tactical importance in businesses. Yet, no systematic quantitative methods are found in the literature to help managers determine the economic payout for service failures. The current ways an economic payout is determined are management judgment, the consensus of customer focus groups, competitive benchmarking, and the use of simple expected value methods. In this article, we define the Economic Payout Model for Service Guarantees (EPMSG) that provides an optimal service guarantee economic payout under certain conditions. The EPMSG and its objective function considers customer revenue over the short‐ and long‐term, the cost of creating and providing the service, the cost of recovery, the probability of a service failure, and the probability of customer retention as a function of economic payout. A numerical example is provided of how EPMSG works. Customer retention probability distributions are examined assuming normal and gamma distributions. We end the article by describing the theoretical contributions, model limitations, managerial implications, and opportunities for future research.     

Immigration and the American industrial revolution from 1880 to 1920

In this study, we measure the contribution of immigrants and their descendents to the growth and industrial transformation of the American workforce in the age of mass immigration from 1880 to 1920. The size and selectivity of the immigrant community, as well as their disproportionate residence in large cities, meant they were the mainstay of the American industrial workforce. Immigrants and their children comprised over half of manufacturing workers in 1920, and if the third generation (the grandchildren of immigrants) are included, then more than two-thirds of workers in the manufacturing sector were of recent immigrant stock. Although higher wages and better working conditions might have encouraged more long-resident native-born workers to the industrial economy, the scale and pace of the American industrial revolution might well have slowed. The closing of the door to mass immigration in the 1920s did lead to increased recruitment of native born workers, particularly from the South, to northern industrial cities in the middle decades of the 20th century.     

辽宁装备制造业与国内同行业竞争力的动态比较分析

本文运用因子分析法对国内31个省、市、自治区的装备制造业的竞争力进行综合比较,发现辽宁省2003年-2007年装备制造业从规模和效率上都保持着良好的发展势头,但是和其他省份相比,发展缓慢,进步幅度相对较小,说明辽宁省装备制造业还有很大的提升空间,尤其在装备制造业的效率方面,还有待改进和提升。