Classifying Revenue Management: A Taxonomy to Assess Business Practice*

As revenue management (RM) techniques evolve there is a need to take stock of how organizations practice RM and the interactions among techniques. This would help practitioners and researchers better understand how RM practice is influenced by the business setting, including those not traditionally associated with advanced RM techniques. Also, it would facilitate investigations of which practices lead to better outcomes in different contexts. Research to date has focused on individual techniques within individual business settings, with limited attention to the range of environments in which RM practice occurs. This suggests a need for a common framework to classify and assess differences in practice. In this article, we present a taxonomy which comprises (i) seven indicators of practice and (ii) a decision tree to measure RM across diverse businesses. We test the classification system in a survey of 232 businesses. Results show the taxonomy provides a comprehensive view of RM practice, with meaningful discrimination across settings. Findings also offer insight into how practices vary across different settings. Our taxonomy contributes to future research by facilitating systematic comparisons of RM practices, the settings in which it is adopted, and its impact on performance.     

在环境管理体系中如何搭建有效实施平台

从环境管理体系的概念、工作内容和核心思想入手，结合世界环境审计发展的社会推动力，简要阐述相关方的参与和全面监督机制的建立是各类组织环境管理体系建立和有效实施的重要保证。     

Providing Intensive Child Case Management Services: How Do Case Managers Spend Their Time?

This paper focuses on the results of an exploratory study conducted to describe the characteristics of the families and children served in one rural state's intensive child case management program for families with children with serious emotional and behavioral disturbances, and to explore the relationship between these characteristics and case managers' contact with families. Findings suggest that case managers spend more time with families of boys, and with children exhibiting more severe difficulties in daily functioning. Implications for the provision of intensive child case management services are discussed.     

全球技术管理教育项目的发展与演变

本文较为全面地考察了技术管理教育项目在全球的发展与演变过程。特别对美国MIT大学的MOT项目的特点进行了详尽的分析 ,指出了MOT与MBA的差别 ,并展望了技术管理教育在我国的发展     

The Governance of Voluntary Work in the Public Sector: Institutional Differences and Invariant Traits

In response to fiscal constraint and the introduction of quasi-market mechanisms into the public sector, in public policy there appears to be the acceptance of the increased use of voluntary labour in the delivery of public services. Traditional forms of governance have tended to ignore the use of voluntary labour in the public sector. The paper builds on an earlier (Hellshorm and Collins, 1999) model of concurrence between voluntary and municipal labour, by focusing onthe demand side of voluntary work. Our exploratory study uses this model to analyse two municipal organisations' mix of voluntary and municipal labour, one Italian and the other a Swedish context.The research method used to collect empirical data was semi-structured interviews of local government employees within the two sites. Thisis linked with an analysis of the institutional context of the two municipalities to inform and test the proposed model of demand for volunteer labour in local government. Resource scarcity, presence of agency for voluntary work, type of production and state rules and norm are used to analyse the institutional invariant traits. The study concludes that traditional institutional theory has ignored voluntary activities. Our case studies of actual practice indicate that different state norms and ruleson citizen rights and equal opportunities are stronger influential factors than the resources situation, in determining the demand for voluntary activities in municipalities.     

President Bush's major post-Katrina speeches: Enhancing image repair discourse theory applied to the public sector

When Hurricane Katrina swept the Gulf Coast, President Bush's newly formed Department of Homeland Security received its first test and failed. In Katrina's aftermath, Bush not only had to manage one of the nation's worst natural disasters, but also had to quell political backlash about the federal government's response to Katrina. This study examines: (a) how Bush presented the federal response to Katrina in his speeches; (b) how Bush responded to the public's criticism in his speeches; and (c) how effective Bush's speeches were in repairing his tarnished image.     

人性预设转变与公共行政理论变革

新公共管理理论在很大程度上是经济学对公共行政领域渗透的产物.经济学的经济人假设取代传统公共行政学的性恶论假设是新公共管理形成的理论基础.性恶论假设下的传统公共行政强调公私利益的冲突,而经济人假设下的新公共管理强调公私利益的和谐,主张以激励兼容而非规制作为制度设计的出发点,这为政府摒弃官僚制、建立市场驱动模式奠定了理论基础.     

Intelligent Aggressiveness: Using Forecast Multipliers,Hybrid Forecasting,Fare Adjustment,and Unconstraining Methods to Increase Revenue*

Many studies have begun the exploration of airlines using intelligent aggressiveness (IA) in unidimensional directions (e.g., forecast multipliers alone). This article uses the sophisticated passenger origin–destination simulator (PODS) to examine the revenue impact of four different IA levers—forecast multipliers, unconstraining, hybrid forecasting (HF) and fare adjustment (FA). We also explore the impacts in two different origin–destination networks. Due to the competitive nature of PODS (two or four airlines competing) and its allowance for customer choice, we are able to assess all the implications, including the impact of spill, upgrades and recapture. We find that with a single IA lever, independent of the network and demand level, in a more‐restricted fare environment, the optimal lever is almost always HF with moderate‐to‐aggressive estimates of willingness‐to‐pay, with revenue gains of 0.4–4.3% in a large global network, and gains of 1.7–4.2% in a domestic network, depending on demand level and optimization method used. We also test two additional, less‐restricted fare environments and find that revenue improvements have a wider range (0.8–6.3%) with a single lever in the larger network. Finally, we explore the impacts of allowing the competitors to use basic IA and the airline of interest to use multiple IA levers.     

建立基于建设性冲突的组织管理机制研究

冲突已经成为一种十分普遍的组织现象 ,冲突管理水平的高低直接影响着组织目标的实现。全面分析、研究冲突有利于组织的管理者和其成员提高对冲突管理能力的认识 ,使冲突的破坏性后果最小化。建立建设性的冲突管理机制 ,有利于组织搞好内部管理 ,协调成员之间、部门之间关系 ,是提高组织内部成员业务水平 ,提升整个组织管理水平、使组织达到整体效率最优的必要手段。     

档案检索效率浅析——与邓绍兴、陈智为二位先生商榷

在《档案管理学》（修订本）中提出了档案检索效率的四种计算方法。我们有所疑义。本文提出了新的见解,欲用查准率这一新的公式替代教材中原有的查全率、漏检率、误检率及查准率等四个公式,不知当否。以向教材主编与档案界同仁求教。