Consumer trust repair: A critical literature review

Consumers are fundamental to organisational functioning and survival. Their loyalty, commitment, product acceptance and good long-term relationships with firms and brands are underpinned by their trust. Unfortunately, over the last decade or so, we have witnessed some of the more spectacular violations of consumer trust in the history of business. This has led to negative consequences, such as loss of competitive advantage, rage, lack of commitment and decrease in turnover. Consequently, study of trust repair has become an important theoretical concern for a growing number of trust scholars. This article reviews and synthesises existing theory and research on the topic. It first sketches general characteristics of the consumer trust repair literature, including its meta-theoretical underpinning. It then identifies specific strategies associated with consumer trust repair and synthesises them into five categories of trust repair strategies. In addition, this paper highlights theoretical processes that explain why/how trust repair strategies work. Third, the paper proposes six fruitful avenues for future research. This study contributes to the field of consumer trust repair research by critically reviewing and synthesising emerging theory and research on strategies associated with consumer trust repair, by showing why and how these strategies work and by identifying most fruitful research areas.     

Extending social security coverage to the rural sector in China

In late 2009 China launched an innovative, voluntary programme that by 2011 had extended pension coverage to 326.4 million people in the rural sector, including contributors and beneficiaries. It requires one contribution per year and provides a flat‐rate benefit and a contributions‐related benefit through a contributory individual account, with a government guarantee that the benefit will continue for life. The programme encourages participation of persons who do not pay income taxes, and thus have no tax incentive to participate, by providing substantial government subsidies. As a further incentive, old‐age benefits are provided to older parents when all their adult children participate in the contributory programme.     

＂贫困＂的多模态表征

本文以中介话语分析、多模态社会符号学为理论框架从语言、图像两方面探讨"贫困"现象的话语表征方式。基于BNC语料库揭示"贫困"的词汇语法模式,在语篇层面以媒体对贫困弱势群体表征为例分析其语篇语法,并探讨新闻报道中与"贫困"相关的视觉语法。"贫困"不仅仅表征为穷者匮乏的物质存在,更表征所映现的符号状态和人类精神。     

儿童玩具礼品包装设计的研究与思考

现如今礼品类高端产品由于自身的品牌效应，得到了市场上极高的受欢迎指数，因其包装精美和视觉鲜明的因素，越是在国际市场环境低迷的时候，越容易抢占市场。在中国的儿童玩具礼品领域，不单单需要效仿国际流行的设计趋势，而且还要积极提升国内自主品牌影响力，这才是中国当今发展儿童玩具礼品包装产业，缩小与国际水平之间的差距，夺回本土市场继而进军国际市场的必由之路。具体分别从消费群体和包装设计本身两方面进行调查和分析研究。     

Business reform outcomes: Why so different?

Post-crisis policy making increasingly focuses on doing business reforms. We argue that the effects of those reforms will be different across countries. To understand the reasons for the reform outcome divergence, we advance a novel firm-size distribution (FSDs) argument. At the center of the argument is the fact that FSDs are different across countries and stable over time. Then, if a given doing business reform induces firms of different size to grow differently, this will produce a variety of reform outcomes across countries. To advance the argument, we set up a tractable general equilibrium (GE) model and study how firms of different size grow after a doing business reform. The model predicts that larger firms will grow faster than smaller firms after the reform. The model predictions are tested on the Enterprise Surveys (ES) data, merged with the Doing Business indicators. We confirm that firms of different size grow differently after a Doing Business reform. Thus, based on the notable differences of firm size distributions across countries, identical reforms to start, operate and close a business will produce a variety of reform outcomes across countries.     

3-6岁学前儿童情绪与行为问题的调查与分析——以惠州市为例

摘 要：应用儿童长处与困难（SDQ）问卷（父母版），采用分层随机抽样方法，对惠州市1528名3-6岁儿童的情绪与行为问题进行调查。研究发现：惠州市3-6岁儿童情绪与行为问题异常情况比较严峻，儿童心理健康状况值得重视；不同地域、年龄学前儿童存在不同的情绪与行为问题，需要分类干预。其中农村儿童的情绪与行为问题异常情况尤为严重，需要得到广泛的关注和解决。     

延安时期党内政治生态建设理论创新及其时代价值

延安时期,中国共产党的领袖们在党内政治生态建设方面进行了大量卓有成效的理论创新,阐明了党内政治生态建设的内在动力、基本规范、重要途径和根本保障。当前,我们党在全面从严治党过程中,严肃党内政治生活,净化党内政治生态,仍需要从延安时期党内政治生态建设历史经验中汲取营养。