构建以客户为导向的企业业务流程

经历生产导向、销售导向、市场导向之后,越来越多的企业将“客户导向”的理念提上日程。本文通过对“客户导向”业务策略及流程的分析,意在企业向“客户导向”转换提供借鉴;同时也希望能在“客户导向”理念的深度构建过程中,产生一定的指导作用。     

排球课自主程序教学初探

排球课自主教学改变了传统教学法教师讲,学生练的“满堂灌”教学,重点放在以科学的教学方法和思维方式武装学生,不仅使学生达到“学会”,更重要的是教会学生“会学”的本领。     

后学院时代高校知识生产模式研究

本文从作为知识生产主力军的高等院校入手,分析对比了学院式和后学院式两种不同的知识生产模式。在肯定了现有知识生产模式的同时,指出了其存在的弊端。在提高研究者及国家创新能力的前提下,提出了构建新的知识生产模式的合理化建议。     

《东华理工大学学报(社会科学版)》影响力评价分析

利用中国知网的个刊影响力评价分析系统,对《东华理工大学学报(社会科学版)》2007～2010年的出版内容结构(各学科的文献量、比重及文献影响力)、作者群、论文发表时滞进行了客观的评价分析,定量的统计分析结果可为编辑分析期间影响力提供准确、客观、公正的数据参考,为期刊未来发展定位及提高学报质量提供指导。     

科技型人才聚集中的隐性知识扩散特征研究

知识扩散是影响人才聚集效应产生和区域经济发展的关键因素之一。在分析科技型人才聚集和隐性知识扩散的基础上,研究了科技型人才聚集中的隐性知识扩散的以下特征：扩散系统非线性动力特征、扩散机制的多样性和综合性、知识扩散与知识创新的两难困境和扩散的偏好特征等。为促进隐性知识的有效扩散和增强科技型人才聚集效应提供一定的理论基础。     

知识社会的建构主义教育——中国会计教育改革的新视角

知识革命对现代教育提出重大的冲击和挑战,而建构主义学习理论为教育变革实践指明方向。知识经济社会环境下的中国会计发展,需要基于建构主义的会计教学,培养能够创造性地解决中国经济与社会改革实践中复杂的结构不良性问题的高级会计人才。     

原始崇拜与人类精神变革探讨

漫长的原始社会对于全部人类历史起着十分重要的作用,因为它奠定了人类历史的开端和基础。原始社会的文化模式具有强烈的自在性和自然性。在原始社会,人类在总体上有了朦胧的类意识,而且这种类意识一开始就与宗教神学紧密联系在一起。文章主要从自然崇拜、图腾崇拜与祖先崇拜的演变中探讨原始社会人们的精神觉醒历程。     

业务流程再造理论的全景式展示

为了适应以＂顾客、竞争、变化＂为特征的现代企业经营环境,摆脱建立在劳动分工理论基础上的传统企业作业管理模式的束缚,迈克尔.哈默与詹姆斯.钱皮提出了企业业务流程再造的概念。其主要创新之处在于它强调以业务流程为改造对象,以关心客户需求和满意度为目标,利用制造技术、信息技术及现代化的管理手段,以打破传统的职能型组织结构,建立全新的过程型组织结构,从而实现企业经营在成本、质量、服务和速度等方面的改善,提高企业的生产效率和在市场中的竞争能力。本文在阐释基本原理的同时,结合海尔模式的个案分析,并深入探析其发展趋势,以期对业务流程再造理论进行全景式的展示。     

Information Technology Project Escalation: A Process Model*

Information technology (IT) a common and costly problem. While much is known about the factors that promote escalation behavior, little is known about the actual escalation process. This article uses an in‐depth case study to construct a process model of escalation, consisting of three phases: drift, unsuccessful incremental adaptation, and rationalized continuation. Each phase encompasses several within‐phase escalation catalysts and the model also identifies triggering conditions that promote transition from one phase to the next: project framing (antecedent condition), problem emergence, increased problem visibility, and imminent threat to project continuation (triggering the outcome deescalation). The results show that escalation is not necessarily the result of collective belief in the infallibility of a project. Rather, escalation results from continued unsuccessful coping with problems that arise during a project. Furthermore, the results suggest that the seeds of escalation are sown early: the very manner in which a project is framed contributes to whether or not the project will become prone to escalation. As problems ensue, repeated mismatches between attempted remedies and underlying problems contribute to fueling the escalation process. Implications for research and practice are discussed.     

A process-oriented perspective on differential business value creation by information technology: An empirical investigation

The relationship between information technology investments and firm value as an area of inquiry has sustained interest among IS researchers over the past decade. More recently, some have challenged the notion differential value among firms through Information Technology (IT) as it evolves into a ubiquitous utility-like set of technologies. This study examines the relationship between IT and business value from a process-oriented perspective, and also helps to identify the underlying links between IT and its differential business value to firms. By drawing upon economic and organizational theories, this paper develops a process framework to assess the intermediate organizational process capabilities and overall performance of firms that effectively deploy and use IT. Using data from over 80 firms, the study finds empirical support for the differential business value created by IT along a number of process oriented dimensions. These findings are discussed as these results set an optimistic tone for IT as a major causal driver of differentiation.