顾客满意与产品开发

追求顾客满意是现代企业对市场竞争本质的深刻认识 ,其实质是创造忠诚顾客 ,实现企业的长期盈利。产品是联结企业与顾客的纽带 ,企业应当为顾客创造产品的价值 ,从顾客的需求和利益出发 ,以顾客的价值评价尺度对产品进行设计 ,不断地开发出功能优化和附加值高的产品。通过向顾客提供满意的产品 ,使顾客对企业产生忠诚感 ,最终实现顾客利益和企业效益的统一     

基于大规模定制产品族设计的供应链管理

阐述了大规模定制产品族设计的基本思想,研究了大规模定制下供应链的驱动模式。从制造业生产模式的进步和信息技术的发展,给传统供应链管理带来了新变化,从经济学角度,具体分析了面向大规模定制产品族设计的供应链管理的基本特点,并进行了可行性分析。     

法治视野下的警察刑事执法制度改革——以不规范执法制度的成因及其规制为中心

我国警察刑事执法实践中面临着诸多问题,现有刑事执法活动存在制度缺陷,如刑行交叉,缺乏独立性及严格科学的用人绩效保障机制等。改革刑侦体制、构建现代警务制度、规制违规执法,需要针对公安机关刑事执法权,建立买单制、问责制,明确责任倒查和追究的主体,变注重“事后监督”为注重“过程监督,”变注重“阶段性审查”为注重“一事一追责”。     

鸡西市殡葬改革窥斑

殡葬改革,是移风易俗的重中之重,鸡西市从50年代至今,坚持不懈,取得了显著业绩。     

论国际绿色贸易壁垒及对我国出口的影响及其对策

随着世界环境保护和可持续发展战略的深入,绿色浪潮迅速席卷全球,已经并继续日益深刻地影响着人类生活的各个层面,21世纪必将成为“绿色世纪”。绿色浪潮的兴起和发展,使我国的外贸出口面临严峻的挑战。当务之急是:建立健全扩大绿色产品出口的机制;顺应时代潮流,发展绿色产业;依据国际标准,培植绿色企业;研究国际绿色认证标准发展动态,打破绿色贸易壁垒。     

Small Parts Aspiration, Ingestion, and Choking in Small Children: Findings of the Small Parts Research Project

Obtaining information on current child injury trends and their associated issues is an important factor in developing products that meet or surpass acceptable toy safety boundaries. Understanding these boundaries helps determine safe product design characteristics that reduce the risk of product-related injury. Inchcape Testing Services developed a Small Parts Aspiration, Ingestion, and Choking Hazards Research Project, independent of an ongoing consumer Product Safety Commission (CPSC) project. The project's purpose was to determine, independent of CPSC, whether a more stringent small parts regulatory standard was necessary and, if so, to ensure that the standard was determined objectively. This article reports on the project's findings relating to critical characteristics (size, shape, and consistency) relative to the victim's age, of objects responsible for child choking injuries and fatalities.     

Managing Multiple Facets of Risk in New Product Alliances*

The trend of forming alliances to develop new products continues; however, many of these new product alliances fail. As such we explore how key risk types intrinsic in new product alliances, performance, relational, and knowledge appropriation risks, influence alliance success. Further, we theorize that different alliance governance mechanisms can reduce the negative impact of risks on alliance success. To disentangle possible heterogeneous factors across firms that may affect the interplay of risk assessments and the use of governance mechanisms, we employ latent class regression analysis on survey data collected from 128 new product alliance firms and find support for a two‐regime solution. Longer alliance relationships and lower technological turbulence are factors for some firms (regime one), while the opposite are factors for other firms (regime two). These two regimes show different patterns in the interplay of risk assessments and governance for alliance success. Our theory and results support viewing risk as a multiple‐factor concept and by understanding the different impacts of the risk types in new product alliances and how governance mechanisms mitigate such effects, we aid managers' decision making regarding the balance of contractual versus normative governance in new product alliances. Understanding the heterogeneous factors inherent in these complex relationships enables managers to understand the conditions in which various governance mechanisms promote new product alliance success.     

Supply Chain Conflict Due to Store Brands: The Value of Wholesale Price Commitment in a Retail Supply Chain*

Store brands are of increasing importance in retail supply chains, often causing channel conflict, as the retailer's product directly competes with the manufacturer's national brand. Extant research on the resulting channel interactions either assumes the national brand manufacturer can credibly commit to maintaining a wholesale price or that he lacks such ability. However, these two scenarios imply very different supply chain interactions, as only a national brand manufacturer with commitment ability can strategically adjust a national brand wholesale price to prevent a store brand introduction by the retailer. We specifically analyze the impact of this assumption on the manufacturer, the retailer, and the customers. We determine when long‐term contracts that provide the manufacturer with such commitment ability can improve supply chain profitability.     

战略导向、组织学习对产品创新的影响研究

本文对战略导向影响产品创新的路径进行了研究,发现不同战略导向对学习活动有不同的选择倾向,而不同类型的学习活动也会对产品创新产生不同的影响。本研究不仅弥补了应用性学习与探索性学习研究的不足,也有助于企业引导和利用组织学习来提高产品创新水平,为管理实践提供理论参考。     

航空产品责任诉讼初探——以美国立法与司法实践为视角

发生空难后,航空产品责任诉讼是受伤害旅客获得高额赔偿的重要途径,美国是航空产品责任诉讼的集中地,有着丰富的司法实践经验和较为完备的法律规定。航空产品责任诉讼的责任主体主要是航空产品制造商和航空器出租人,要使其承担产品责任,必须证明航空器存在设计、制造或警示说明缺陷。同时,美国法院常常会在航空产品责任诉讼中应用不方便法院原则,从私人利益和公共利益因素两方面进行考察,判断法院是否对案件行使管辖权。尽管由于法官自由裁量权的行使可能导致不同案件判决结果存在差异,但是通过对美国《第三次侵权法重述:产品责任》和相关案例的研究,在美国航空产品责任诉讼中原告的举证责任、不方便法院原则的适用标准等问题上仍有一些规律可循。