服务型政府背景下的公共部门应急管理

服务型政府就必要千方百计地维护人民的生命财产安全。在大变革的时代背景下,正确认识公共部门危机管理的特点,提高政府应急管理能力,无疑是构建服务型政府的必然要求。这需要从意识灌输、管理机构、协调机制、社会参与和信息发布几个方面入手。     

民办养老机构的社会资本及资源获取——基于南京市的个案分析

利用对南京市36家民办养老机构进行的半结构式问卷调查所得资料,描述了民办养老机构通过横向联系、纵向联系和社会联系摄取组织资源的过程,指出社会关系资源是养老机构发展的关键性资源,通过社会资本投资,可以缓解或解决其所面临的主要困境。     

会计服务业走向国际化的发展策略

为了更好地与国际惯例协调,提高会计服务业的竞争力和整体水平,会计服务业应充分利用WTO有关协定条款,有计划地逐步开放会计市场.正确认识WTO对会计行业的制度性要求,在合理、客观、公正的前提下,制定我国会计服务业切实有效的发展规划和策略,制定适合我国国情、符合我国会计服务业发展要求的规章制度,深化会计师事务所改革,加强国际市场竞争能力,促进会计服务业的稳定发展.     

美国联邦文官培训的方式方法及其历史演变

多种多样的培训方式方法,不仅是美国联邦文官培训制度的一个最基本的特征,而且是美国保持政府官员高素质与政府行政工作高效率的一个重要手段。本论文从历史学、政治学与公共管理学相结合的角度来研究美国联邦文官培训的方式方法及其历史演变,旨在揭示美国文官培训制度的基本特征及其形成这一特征的经济、政治、文化与社会原因。     

社会工作视角下大学生志愿服务长效机制构建

当前我国大学生志愿服务大多属于临时或短期的志愿服务活动,缺乏稳定性和持久性,严重制约了大学生志愿服务的深入及可持续发展。大学生志愿服务长效机制的建立,是保证志愿服务可持续发展的重要条件。个人、志愿服务和学校层面因素对大学生长期参与志愿服务产生着不同影响,通过社会工作视角分析发现,健全志愿者选拔与培训体系、导入社工价值理念、建立监督评估激励机制、创建社工义工联动机制等是构建大学生志愿服务长效机制的重要内容。     

西方跨国公司跨文化服务营销的经验及其借鉴

在竞争激烈的现代市场中,服务逐渐成为最能创造价值的营销利器,日益成为市场营销的核心。本文通过介绍一些西方跨国公司跨文化服务营销的成功案例,分析其在营销过程中所运用的策略,总结出其取得成功的经验,同时提出我国跨国公司在跨文化服务营销过程中应借鉴西方的成功经验,与企业自身特点相结合,制定适合自己的跨文化服务营销策略。     

Service diversification and growth of professional service firms

This study investigates the impact of service diversification on the rate and mode of firm growth in professional service firms (PSFs). Drawing on the extant PSF literature, we identify differing views regarding the growth impact of service diversification. Specifically, some scholars suggest that the external client benefits associated with service diversification should allow PSFs to expand revenues at a rapid pace and pursue less merger and acquisition activity, whereas others imply that increased diversification can cause internal challenges with respect to learning costs, coordination and innovation that can limit the rate of revenue growth and encourage more mergers and acquisitions. We test these competing views using longitudinal data on 137 accounting firms and cross-sectional data on 125 law firms and find that service diversification is negatively associated with the rate of firm revenue growth and positively associated with the use of mergers and acquisitions.     

The servant leadership advantage: When perceiving low differentiation in leader-member relationship quality influences team cohesion,team task performance and service OCB

How does servant leaders' unique ability to place each follower's needs above their own influence relationships between followers and impact their collective performance? In a study that integrates principles of servant leadership with the social comparison theoretical framework, we tested a group-level model to examine how servant leadership induces low perceived differentiation in leader-member relationship quality (perceived LMX differentiation) within a group, which strengthens team cohesion and in turn positively influences team task performance and service-oriented organizational citizenship behaviors (service OCB). Our sample comprised 229 employees nested in 67 work teams. Structural equation modeling results indicate that servant leadership significantly predicts low perceived LMX differentiation; perceived LMX differentiation is strongly related to team cohesion such that the lower the perceived differentiation, the stronger the team's cohesiveness. And, team cohesion is also strongly related to both the team's task performance and service OCB. Perceived LMX differentiation and team cohesion mediate the effect of servant leadership on both team task performance and service OCB.     

从“四化同步”到“六化协调”:县域产业升级发展新思路

随着“绿色化”理念的不断深入人心以及在中国经济发展过程中经济服务化在我国GDP产值中所占比值越来越大,把“四化同步”适时调整为“六化协调”已是大势所趋。“六化协调”发展与县域产业升级的密切关系为河北省县域产业升级振兴带来新思路,如何做?首先要找差距,抓重点,提升县域“六化协调”整体发展水平;其次要加强“六化”各系统之间互动,提升县域“六化”各系统发展水平;最后要制定区域化的“六化”发展战略,优化河北省“六化”协调发展的空间格局。     

Women–Family in Quality Perspective

Bringing together women and family in quality perspective bring about interesting discussions in this paper. By integrating previous studies and considering expert opinions, we determinate the variables and dimensions with respect to women’s existence regarding their roles both in the family and at work. Many activities carried out by women represent the consumer aspects of their role. Women undertake these activities to fulfill their needs, which can be classified in the order of preference using Maslow’s Hierarchy of Need. Women success can be measured based on their ability to perform their roles successfully. We identify women’s performance by using quality approach of Personal Quality Maintenance (PQM), which is widely applied in many organizations in order to maintain the service delivery, which meets the customer satisfaction. The effort to enhance women’s satisfaction for their success in playing the multirole in the family and at work is our main consideration. This study may contribute a new point of view regarding for the women’s welfare and existence.