Critical Commentary: Happy Shopper? The Problem with Service User and Carer Participation

This critical commentary assesses the consequences and impactof forms of seemingly widespread, constructive and altruisticservice user and carer participation (SUCP) within social work.In particular, and whilst drawing from Gramsci's understandingof hegemony and Levitas's critical interpretation of socialexclusion, it is proposed that SUCP serves the interests ofgovernment, affiliated organizations, including those withinsocial work and social care, and, perhaps more generally, thedisparate needs generated by the neo-liberal-inspired socialcare market. Arguably, there are also related substantive aspectsof SUCP that are problematic on ethical grounds—includingthe possibility that participation inadvertently increases socialinequalities by justifying and promoting hegemonic agendas.Some suggestions are briefly made regarding how to move SUCPforward, including difficult questions that must be asked aboutwhether or not SUCP can confront forms of structural disadvantageand oppression.     

Inventory‐Related Compensation in Decentralized Organizations

We consider a principal agent problem in a decentralized organization. The agent holds private precontracting information with respect to an uncertain demand in a single period setting. Being head of a profit center, his only task is to determine the optimal order quantity. We show that using a profit share as the only performance measure to incentivize the agent creates agency costs. In fact, offering a menu of profit‐sharing contracts to the agent to pick from, requires rent payments to motivate the agent to always choose the desired contract. This result still holds if a fixed payment is added. Using an inventory‐related component as a third measure, however, allows one to solve the agency problem and to achieve first best outcomes. Precisely, each contract needs to specify a bonus or a penalty conditioned on the inventory level at the end of the selling season combined with a profit share and a fixed pay. The paper not only demonstrates that first best can be achieved in the described setting, it also provides a theoretical explanation for the observed practice of using inventory‐related compensation elements, such as service‐level agreements, in organizations.     

论社会救助中的预防机制和服务保障：社会工作的功能及其运用

在社会救助中，社会工作应充分发挥其预防性功能。专业的社会工作能够在价值理念、理论模式、实务技巧及救助效果等四个方面指导、协助社会救助工作的展开，并使得社会救助的服务工作有效实施。社会救助与社会工作两者之间的有机衔接，将使得社会救助真正实现“从救济到救助、从保障到共生”的转变。     

论网络时代大学图书馆的服务

本文首先探讨了在网络时代大学图书馆的传统服务模式已经面临危机,然后讨论了面临危机的同时,也带来了新的发展机遇,最后提出了一些新的网络服务方式.     

网络化条件下图书馆服务功能与服务方式探析

本文论述了网络化条件下图书馆的服务功能与方式发生的巨大变化,同时提出了对图书馆员的新的素质要求.     

加快创建计划生育综合服务县的几点认识

创建综合服务县是从省情和工作实际出发，顺应计划生育工作发展规律的适时之举，符合党的宗旨。其主要内涵是在基本实现“三为主”的基础上，由管理型转向优质服务型和综合服务型。创建综合服务县要把四项措施落在实处。     

The Impact of Web-Scale Discovery on the Use of Electronic Resources

Abstract

In 2015, the University of California, Berkeley, launched EBSCO Discovery Service (EDS), a web-scale discovery tool, with a goal of improving visibility and usage of collections. This study applies linear regression analysis to usage data for ebooks, ejournals, and abstracts and indexing (A&I) databases before and after implementation of EDS in order to identify correlations between the discovery layer and usage of library electronic resources across platforms. Our findings diverge from conclusions drawn in the previous literature that indicates that resource use generally increases after a discovery tool is implemented. We examine data from a longer period of time than the previous literature had, looking for statistically significant changes in resource use. The discovery layer at UC Berkeley did not lead to equal increases across platforms, but rather to a complex array of increases and decreases in use according to a variety of factors.     

服务业集聚与城市化的互动关系:1997—2009

服务业集聚与城市化在本质上是相互影响的内生化过程。通过构建服务业集聚与城市化的联立方程模型,运用1997-2009年中国省级面板数据,采用三阶段最小二乘法法(3SLS)实证检验了服务业集聚与城市化之间的互动关系。研究发现,城市化与服务业集聚之间存在正向的互动关系,服务业集聚对城市化的促进作用要大于且显著于城市化对服务业集聚的作用;本地市场效应、开放型经济都有利于服务业集聚的产生;城市化滞后于经济发展水平;工业化在城市化进程中依然具有重要作用。     

公众感知行政服务质量模型与评价研究——跨地区、跨公众群体的比较研究

本文在借鉴服务企业成熟的顾客公众感知质量测评研究成果的基础上,开发了公众感知行政服务质量的测评模型.数据分析结果表明,不同于私人企业和公共服务质量的测评,政府机关有独特的公众感知行政服务质量测评维度,分别是便利性、响应性、透明性、守法性、实效性和保证性.同时,本研究分别针对不同地区、不同部门、不同学历和不同调查地点的数据进行了比较研究,发现并分析了不同公众类型在感知行政服务质量方面所存在的差异.     

A Design Theory Approach to Building Strategic Network‐Based Customer Service Systems*

Customer service is a key component of a firm's value proposition and a fundamental driver of differentiation and competitive advantage in nearly every industry. Moreover, the relentless coevolution of service opportunities with novel and more powerful information technologies has made this area exciting for academic researchers who can contribute to shaping the design and management of future customer service systems. We engage in interdisciplinary research—across information systems, marketing, and computer science—in order to contribute to the service design and service management literature. Grounded in the design‐science perspective, our study leverages marketing theory on the service‐dominant logic and recent findings pertaining to the evolution of customer service systems. Our theorizing culminates with the articulation of four design principles. These design principles underlie the emerging class of customer service systems that, we believe, will enable firms to better compete in an environment characterized by an increase in customer centricity and in customers' ability to self‐serve and dynamically assemble the components of solutions that fit their needs. In this environment, customers retain control over their transactional data, as well as the timing and mode of their interactions with firms, as they increasingly gravitate toward integrated complete customer solutions rather than single products or services. Guided by these design principles, we iterated through, and evaluated, two instantiations of the class of systems we propose, before outlining implications and directions for further cross‐disciplinary scholarly research.