昆明政府购买居家养老服务的循证政策探索

昆明市于2009年8月推行政府购买居家养老服务政策。目前关于在西部欠发达地区推行该政策的研究还缺乏有效性和针对性。本文以昆明市老龄化和循证式政策制定为背景,通过深入调查和访谈,对西部欠发达地区推行政府购买居家养老服务政策的实践进行分析,以填补该地区政府购买居家养老服务研究的空白,同时为欠发达地区完善社会化养老服务体系和政府决策提供依据。     

城市养老机构服务质量及其影响因素调查研究

以笔者2009年6月至9月对南京市36家养老服务机构及其入住老人的调查数据,探讨城市养老机构服务质量构成及其影响因素,采用SPSS15.0软件对数据分析。研究结果显示,服务质量构成五因子模型为：硬件设施、经营管理、服务软件、家的氛围、区位环境。研究进一步分析了养老机构性质、文化程度、性别、婚姻状况、家人来访、是否有养老金和医保、与朋友相处情形七变量对服务质量构成因子的影响。     

城市社区就业服务现状调查研究

社区就业服务有利于缓解社区居民就业压力,满足社区居民日益增长的多元化社区服务的需求,是社区和谐稳定的重要基础性服务工作。在对桂林市社区居民的就业服务与管理状况进行随机调查和分析基础上,提出了几点意见和建议。     

Bringing IT Back: An Analysis of the Decision to Backsource or Switch Vendors

Whereas the decision to outsource information systems (IS) has been an important focus in IS research and practice, the decision to switch vendors or to backsource has received little attention. Evidence suggests that in practice, however, the decision to backsource or to switch vendors is becoming increasingly common as firms vie for ways to continue to cut information technology (IT) costs and improve IT service levels. This research specifically examines the factors associated with the decision to backsource or to switch vendors. Based on a sample of 160 IT managers involved with application development, we compare and contrast the perceptions of those who switched vendors, backsourced, or continued in an outsourcing relationship for application development. Our findings suggest that product quality, service quality, relationship quality, and switching costs are related to the decision to backsource application outsourcing. However, service and product quality did not influence the decision to switch vendors. Rather, firms that made the decision to switch vendors reported high levels of service and product quality but low levels of relationship quality and switching costs.     

服务型政府:“主体间”互动的分析视角

"服务型政府"作为当今中国社会的一个主流话语,它是公众、学者、传媒与政府等多元社会主体间互动的结果.首先,它是公众与政府,即行政价值主体与行政管理主体之间的互动;其次,它是学者与政府,即学术研究主体与行政实践主体之间的互动;最后,它是媒体与政府,即大众传媒主体与舆论回应主体之间的互动.     

西方服务型政府的自由主义政治哲学基础

自由主义政治哲学的发展经历了古典自由主义和新自由主义两个历史时期.西方服务型政府理念与自由主义政治哲学有密切的联系,以其为基础的政府的根本目的即保障个人的基本权利.为了达到这一目的,古典自由主义主张消极的政府服务观念.经过理论转型,新自由主义实现了政府服务职能由消极向积极的转变.     

远程教育助推农业科技信息服务

在珠海市水产专业镇农产品安全信息服务实例中,以网络培训、电话咨询、网上交流等形式面向全镇提供信息服务与技术支持,使农业科技成果面向农村服务农户,推广规范化养殖技术。实践表明,农村远程教育将扩展农业综合信息的传播途径、加快信息技术普及速度,完善区域农业科技的推广体系。     

Schedule Recovery: Unplanned Absences in Service Operations*

The U.S. service sector loses 2.3% of all scheduled labor hours to unplanned absences, but in some industries, the total cost of unplanned absences approaches 20% of payroll expense. The principal reasons for unscheduled absences (personal illness and family issues) are unlikely to abate anytime soon. Despite this, most labor scheduling systems continue to assume perfect attendance. This oversight masks an important but rarely addressed issue in services management: how to recover from short‐notice, short‐term reductions in planned capacity. In this article, we model optimal responses to unplanned employee absences in multi‐server queueing systems that provide discrete, pay‐per‐use services for impatient customers. Our goal is to assess the performance of alternate absence recovery strategies under various staffing and scheduling regimes. We accomplish this by first developing optimal labor schedules for hypothetical service environments with unreliable workers. We then simulate unplanned employee absences, apply an absence recovery model, and compute system profits. Our absence recovery model utilizes recovery strategies such as holdover overtime, call‐ins, and temporary workers. We find that holdover overtime is an effective absence recovery strategy provided sufficient reserve capacity (maximum allowable work hours minus scheduled hours) exists. Otherwise, less precise and more costly absence recovery methods such as call‐ins and temporary help service workers may be needed. We also find that choices for initial staffing and scheduling policies, such as planned overtime and absence anticipation, significantly influence the likelihood of successful absence recovery. To predict the effectiveness of absence recovery policies under alternate staffing/scheduling strategies and operating environments, we propose an index based on initial capacity reserves.     

中西部地区生殖健康家庭保健服务能力建设项目实践的启示

中日合作"加强中国中西部地区生殖健康和家庭保健服务能力建设项目"通过在农村深入开展生殖健康和家庭保健服务的成功实践,显示出在多个层面上的重要意义:探索了人口和计划生育系统提供农村公共服务的有效途径;有利于人口和计划生育工作在体制机制上创新;推动了人口计生工作队伍职业化建设,体现了统筹解决人口问题的发展方向;显现出国际合作项目为整体工作服务的意义和作用.     

中国公共服务30年的制度变迁与发展趋势

改革开放30年来中国公共服务制度变迁的特色体现为一个目标、三个转变、四个阶段.梳理30年来我国公共服务制度变迁的历程,总结其阶段性特征、发展脉络与趋势,可为进一步完善公共服务体系,加快服务型政府建设提供经验借鉴.