Dialogic communication in the health care context: A case study of Kaiser Permanente's social media practices

This case study examines how one of the largest not-for-profit health care organizations in the US, Kaiser Permanente, uses social media to communicate with its stakeholders. Through content analysis and interviews, this study identifies the communication models reflected in a sample of social media posts and examines the organization's approach to using social media. The study finds evidence of both one-way and two-way communication models, as well as principles of dialogic communication. The implications of these findings are discussed.     

Examining signs of recovery: How senior crisis communicators define organizational crisis recovery

Interviews with senior crisis communicators explore how crisis recovery is defined and what role publics and organizational communication and characteristics play. Findings reveal recovery is measured operationally and short-term. Effective communication proactively addresses failures, is transparent and honest while positive, focuses on future directions, and rebuilds and repairs symbolic damage. Organizational best practices include tested values and crisis leadership. Publics can facilitate healing, highlight victims’ voices, and provide recovery evidence.     

The Whitening Hypothesis Challenged: Biculturalism in Latino and Non‐Hispanic White Intermarriage

Assimilation theory holds that intermarriage between minorities and non‐Hispanic whites is a gauge of integration and assumes that minorities jettison their ethnic identification in favor of whiteness. Drawing on race relations theory to argue that intermarriage is potentially transformative for non‐Hispanic whites as well as Latinos, this article challenges assimilation theory's bias that minorities (should) undergo cultural change and that non‐Hispanic whites remain unmoved. This article uses in‐depth interviews with Latino and non‐Hispanic white married couples to assess the consequences of ethnic intermarriage from the perspectives of both partners. Interethnic partners engaged in four “ideal types” of biculturalism, running largely contrary to assimilation theory's social whitening hypothesis. Due to boundary blurring, exemplified by affiliative ethnic identity, non‐Hispanic whites can migrate into Latino culture.     

‘Us’ and ‘them’: the limits and possibilities of a ‘politics of neurodiversity’ in neoliberal times

The neurodiversity movement claims that there are neurological differences in the human population, and that autism is a natural variation among humans – not a disease or a disorder, just ‘a difference’. A ‘politics of neurodiversity’ is based on the claim that the ‘neurodiverse’ population constitutes a political grouping comparable with those of class, gender, sexuality or race. This paper considers the limits and possibilities of neurodiverse political activism, and concludes by calling for a politics of identity that does not depend on a politics of ‘us’ and ‘them’.     

Exploring the relationship between employment-based social capital, job stress, burnout, and intent to leave among child protection workers: An age-based path analysis model

Research suggests that age and organizational factors are consistently linked with job stress, burnout, and intent to leave among child protection workers. However, no study has contextualized how age matters with regards to these adverse employee outcomes. We conducted a theory driven path analysis that identifies sources of employment-based social capital, job stress, burnout, and intent to leave among two age groups. We used a statewide purposive sample of 209 respondents from a public child welfare organization in a New England state in the United States. Results suggest that the paths to job stress, burnout and intent to leave differed by age group. Social capital dimensions were more influential in safeguarding against job stress for older workers compared to younger workers. Our results justify creating workplace interventions for younger workers that target areas of the organization where relational support could enhance the quality of social interactions within the organization. Organizations may need to establish intervention efforts aimed at younger workers by creating different structures of support that can assist them to better deal with the pressures and demands of child protection work.     

Intersectional Identities and Conceptions of the Self: The Experience of Transgender People

Transgender people in the United States change genders in relation to androcentric, heterocentric, and middle‐class whitenormative cultural narratives. Drawing on ethnographic data primarily with transgender people of color, I analyze the ways in which gender, race, social class, and sexuality all combine to create specific background identities – intersected identity frames – which others attribute in interaction. We can better understand these intersected identity frames through the experiences of transgender people, who actively engage in identity management. The meanings others attach to specific combinations are foregrounded in the context of transitioning; some audiences employ dominant, white cultural narratives, while others draw upon ethnic cultural narratives. In all cases, transitioning throws the multi‐dimensionality of intersected identity frames into sharp relief against the background of intersecting social and cultural structural arrangements.     

Norms,status and the dynamics of advice networks: A case study

The issue of the influence of norms on behavior is as old as sociology itself. This paper explores the effect of normative homophily (i.e. “sharing the same normative choices”) on the evolution of the advice network among lay judges in a courthouse. 0020 and 0025 social exchange theory suggests that members select advisors based on the status of the advisor. Additional research shows that members of an organization use similarities with others in ascribed, achieved or inherited characteristics, as well as other kinds of ties, to mitigate the potentially negative effects of this strong status rule. We elaborate and test these theories using data on advisor choice in the Commercial Court of Paris. We use a jurisprudential case about unfair competition (material and “moral” damages), a case that we submitted to all the judges of this court, to test the effect of normative homophily on the selection of advisors, controlling for status effects. Normative homophily is measured by the extent to which two judges are equally “punitive” in awarding damages to plaintiffs. Statistical analyses combine longitudinal advice network data collected among the judges with their normative dispositions. Contrary to what could be expected from conventional sociological theories, we find no pure effect of normative homophily on the choice of advisors. In this case, therefore, sharing the same norms and values does not have, by itself, a mitigating effect and does not contribute to the evolution of the network. We argue that status effects, conformity and alignments on positions of opinion leaders in controversies still provide the best insights into the relationship between norms, structure and behavior.     

Where do intra-organizational advice relations come from? The role of informal status and social capital in social exchange

Social status and social capital frameworks are used to derive competing hypotheses about the emergence and structure of advice relations in organizations. Although both approaches build on a social exchange framework, they differ in their behavioral micro-foundations. From a status perspective, advice giving is a means to generate prestige, whereas asking advice decreases one's relative standing. At a structural level these motivations are expected to result in an overrepresentation of non-reciprocal dyads and non-cyclical triadic structures in the advice network, as well as in active advice seekers being unlikely to be approached for advice, especially by active advice givers. From a social capital perspective, advice seeking creates obligations for the advice seeker. At the structural level, this results in an overrepresentation of reciprocal dyads and cyclical triads, and active advice seekers to be unpopular as targets of advice seeking, especially for active advice givers. Analyses of four waves of a longitudinal sociometric study of 57 employees of a Dutch Housing Corporation provide partial support for both approaches. In line with the social capital perspective, we find reciprocal advice relations to be overrepresented at the dyad level. Results at the triad level support the social status arguments, according to which high status individuals will avoid asking advice from low status individuals. The implications for macro-structural properties of intra-organizational advice network are discussed.     

Residential mobility and the spatial dispersion of personal networks: Effects on social support

Using a representative national sample of personal networks, this article explores how the spatial dispersion of networks, residential mobility and social support are linked. Three issues will be addressed here. Firstly, how is the spatial dispersion of personal networks related to individuals’ social characteristics, network composition and residential mobility? Secondly, how do the spatial dispersion of networks, residential mobility and their combined effect influence the number and (thirdly) the structure of emotional support ties? Results showed that the extent of the support was affected neither by the geographical distribution of the networks nor by residential mobility. Living far from one's birthplace, however, exerted two distinct, and opposite effects on the support network structure. On the one hand, mobility led to high spatial dispersion of personal contacts, which in turn favored a sparsely knit network centered around the mobile individual. On the other hand, by controlling for the effect of distance between the contacts, we found that individuals that cited long-distance ties tended to be part of more transitive support networks than those that cited local ties. We interpreted the latter effect as evidence that transitive ties may survive greater spatial distances than intransitive ones. These findings are discussed in view of spatial mobility and social network research.     

Apps4Africa: A new State Department public diplomacy initiative

In 2010 the U.S. State Department funded an “Apps4Africa” contest to encourage development of socially conscious mobile applications for Africa. The initiative marked a significant departure from traditional public diplomacy efforts to expand diplomatic outreach beyond traditional government-to-government relationships. This case study analyses Apps4Africa to reveal its appropriateness as a model for future efforts and concludes Apps4Africa succeeded primarily because it responded to the changing dynamics of the 21st Century.