发展精益物流提高企业竞争力

虽然物流业作为企业最后的利润源泉已经成为共识,但历史的原因和认识上的误区,致使我国物流业整体效率低下、企业核心竞争力不强,因而必须引进先进的物流管理思想.文章剖析了精益物流的整体优化内涵,提出了我国物流业应采取的从企业内部到整个物流产业逐步精益化发展的策略.     

对不同类型顾客忠诚意愿的影响因素及其强度差异研究

运用顾客忠诚理论和满意理论,将顾客满意、转换成本和品牌认同等因素置于顾客忠诚意愿影响分析视图下,以移动通信服务顾客忠诚调查为背景,开展影响因子分析和萃取;经过单因素方差分析检验,确定显著影响主因子集;针对3类顾客忠诚意向的影响因子的Logistic回归模型,讨论忠诚意向的影响主因子构成及其强度差异特性。     

Initiating structure leadership and employee behaviors: The role of perceived organizational support,affective commitment and leader–member exchange

The aim of this study was to examine the mediating role of perceived organizational support (POS) and affective organizational commitment (AOC) in the relationship between initiating structure (ISL) and employee behaviors. In addition, we also analyzed the moderator role of leader–member exchange in this relationship along three dimensions (affect, loyalty and professional respect). We conducted a survey-based study of 484 employees of a retail business and the results of the multiple regression analyses indicate that POS and AOC act as mediators in the relationship between ISL and two employee behaviors (extra-role organizational citizenship behaviors and turnover). Further, our results support the moderator effect of professional respect in the positive relationship between ISL and POS. This study makes an interesting contribution to the literature on ISL and its effects by construing POS as a consequence of this leadership style, and by adding professional respect among the possible moderators. Research avenues, limitations, and the practical implications of our findings are discussed.     

基于Poisson分布的呼叫中心人员配置分析

根据泊松分布的原理,构建了基于泊松分布的呼叫中心人员配置模型。并以携程网为例介绍模型的构建和求解过程。文中所应用的数学模型,为各服务性部门合理配置呼叫中心人员数量,保证呼叫中心接通率,并最大限度的节约成本,提供有益参考。     

非财务指标评价企业业绩分析

企业经营业绩,其表现形式是多方面的,通常用一系列相互联系的财务指标来描述。但若仅以财务指标来评价企业的经营业绩是不全面和不公正的,不符合当今信息时代的要求。信息时代已不同于工业时代,它以知识经济与创新、一体化、全球化和个体化为特征,市场竞争空前激烈。所以还必须设立有关业绩评价的非财务指标,把财务指标评价与非财务指标评价结合起来。     

A causal model for supply chain partner’s commitment

The purpose of this study was to investigate the relations of information, organisation and environment on the supply chain partner’s commitment using data from the auto parts industries listed in the Taiwan External Trade Development Council. Low levels of environmental uncertainty within the context of supply chain relationships with higher levels of intraorganisational facilitators and interorganisational relationships will have influence on the level of information sharing, quality and availability. As expected, it was found that there is a positive relationship between the level of information sharing, quality and availability, and the level of trust. Additionally, it was also found that there is a positive relationship between levels of trust and commitment in supply chain relationships.     

内生价格歧视理论:以电信业选择资费为例

本文构建了两子市场和多子市场内生价格歧视简约理论模型.分析了客户转换成本对子市场细分的影响,最终对厂商利润、产出、消费者剩余和社会福利的影响.应用该模型,对电信业的选择资费深度探讨,给出产出和福利增加的原因.     

不确定的流动性需求与即时流动性——承诺类业务的流动性特点探析

承诺类业务对银行流动性影响的核心,是银行提供承诺后就面临着“不确定的流动性需求”;为保证满足这种不确定的流动性需求,要求银行拥有“即时流动性”;即时流动性只能由以现金资产或其他类似的备付能力才能提供;银行可能拥有的即时流动性使一些业务的开展遇到“流动性限制”。通过对备付金数量变动影响的分析和比较,可以揭示各种承诺类业务的流动性特点和共性,从而为制定相应的管理策略提供支持。     

商场购物环境、顾客感知价值与企业竞争优势关系研究

基于对415名消费者的随机抽样调研数据,从理论和实证两方面研究了商场购物环境、顾客感知价值及零售企业竞争优势间的相互关系。研究表明,购物环境以顾客信任和购物体验价值为中介变量,正向影响企业竞争优势的获得,且购物环境中的氛围因素、社会因素正向影响顾客体验价值;顾客信任受氛围因素、社会因素、设计因素和体验价值等显著正向影响;体验价值和顾客信任显著正向影响企业竞争优势的获得。     

组织内成员间知识共享的影响因素研究

采用问卷调查法对5个组织(包含270个成员)进行了调查,从知识贡献和收集2个角度探讨了知识共享系统机制.研究结果表明:个体知识共享的成本和收益因素对知识贡献与知识收集有阻碍作用或促进作用;组织情感承诺能够对外在性成本与收益因素、知识贡献与知识收集之间关系起到减弱调节作用;知识权威丧失是阻碍知识贡献的重要影响因素.