Gaining Competitive Advantages in Higher Education: Analyzing the Gap between Expectations and Perceptions of Service Quality

The research findings have provided several implications for higher educational institutions, managers, and leaders of decision-making processes throughout the world. Service quality, customer satisfaction, and behavioral intentions are global issues that affect all organizations, large or small, profit or non-profit, global or local. We are all influenced or discouraged, satisfied or dissatisfied with positive loyalty behavioral intentions or negative complaining reactions, propelled by the level of service quality received. This revised version was published online in July 2006 with corrections to the Cover Date.     

制造企业服务业务扩展及其认知因素研究

制造企业的竞争越来越激烈,几乎所有的企业都要面对快速反应多变市场和应对价格压力的要求,面对越来越小的产品利润空间和越来越复杂的客户需求,本文从对工业服务管理文献分析和制造企业的调查研究入手,揭示了制造企业从纯粹的产品生产者向客户支持方案提供者发展的转移趋势.通过对瑞士和德国30多家机器和设备制造企业进行的调查研究,说明了服务业务对制造企业在开发财务、营销和战略机会上的重要作用,并对转移过程中服务业务的扩展过程进行了总结.结合具体企业实践,本文对制约制造企业扩展服务业务中在管理动机上的认知因素进行了分析和研究.结合中国加入WTO后,中国制造企业将全面融入国际竞争的背景,本文期望对中国制造企业的发展和竞争地位的提高提供理论和实践上的指导.     

我国制造业产能利用率测度与影响因素研究——基于十个重点行业

选取制造业的十个重点行业,使用2001-2014年的面板数据,运用数据包络分析法(DEA)对其产能利用率、技术效率和设备利用率进行了测算,结果显示:我国制造业的部分行业存在严重的产能过剩问题;非金属矿物制品业、黑色金属冶炼和压延加工业等传统行业的产能利用率较低;通信设备、计算机及其他电子设备制造业等新兴行业的产能利用率相对较高.剖析制造业产能过剩的影响因素,发现市场需求与产能利用率存在显著的正相关关系,资本密集度、就业水平、开放度、金融支持与产能利用率有显著的负相关关系.     

关于推进我国由核大国向核强国迈进的探讨与思考

论文阐述了推进我国核大国向核强国迈进的背景、规划、核战略产业、军民融合海陆空领域的发展。首先题解我国核大国、强国的顶层设计、国外背景、10大产业的大国强国方向;进而阐明了我国已步入核电大国行列,在役在建设核电站进入世界第三位,但核电在国际国内能源、电力中比重很小,迈向核电强国任务艰巨;进而阐明举全国之力做强我国核工业,建设更先进的核潜艇,研发中国战略重器核航空母舰;建立强大有后处理的核燃料循环,打造“中国造”华龙1号,全产业链走出去;实施一批重大工程建设,推动核科技进步,继续研发、部署小堆项目建设;抓紧以核电代煤、治霾、减碳、供热的开发工作;加大核科技在农学、医学、科研、军工的应用。认真贯彻《核安全法》确保核工业安全发展,健全完善核应急体系,推动核安保能力提升,不断完善核安全结构和核安全系统的顶层设计,保障核工业安全万无一失。抓好军民深度融合国家战略发展,军民对接,使命承担,发展军民融合产业。     

高校青年志愿服务的发展路径探析——基于AGIL系统模型

高校青年志愿服务是社会志愿服务中重要的组成部分。高校青年志愿服务事业由四个子系统承担着相应的功能:资源系统发挥适应功能;高校志愿服务组织发挥目标达成功能;共青团发挥整合功能;育人系统发挥模式维持功能。在目前的高校志愿服务工作中,各项功能存在发挥不到位的问题。以AGIL理论分析模型为框架,可以从四个方面促进高校青年志愿服务提供路径支撑:资源系统做好社会化发展、高校志愿服务组织做好项目化管理、共青团做好枢纽化整合、育人系统做好价值化引领,从而发挥有机整体的作用。     

核设施运营单位的核应急能力评估指标体系构建

核设施运营单位的核应急能力评价是核设施运营单位风险评估及核应急管理的重要内容,构建核设施运营单位的核应急能力评价体系可以提升核设施运营单位的核应急响应能力和管理能力。在对某4个核设施运营单位的20位专家进行两轮咨询的基础上,结合已有国内外研究成果,并采用临界值法对评价指标进行筛选,建立了一个包含3项一级指标,13项二级指标,38项三级指标的核设施运营单位核应急能力评价指标体系。指标体系综合考虑了影响核设施运营单位的核应急能力的主要因素,涵盖了核设施运营单位的核应急工作的各个方面,且各指标之间相对独立,操作方便,实施起来简单易行,可协助发现核设施营运单位在应急响应能力方面存在的问题,对核设施运营单位的核应急能力建设起到积极的促进作用。     

县级政府、供应链管理与农产品上行关系研究

基于中国13省87个电子商务进农村示范县的调研材料,分析政府项目驱动下农产品上行问题。实践表明,政策利好为县域农产品电商发展提供了试错空间,“S2B2C”的供应链管理模式对农产品上行的推动作用明显。但是,多数县级政府未能认识到供应链管理之于农产品上行的作用,普遍存在政府治理方式滞后、公共服务网络不健全、农产品区域公用品牌缺乏、冷链等基础设施投入不足等问题。因此,为有效推动农产品上行,政府应进一步推动“公私合作”、构建一体化的公共服务、注重品牌营销、优化产品供应链管理。     

A Research on Tourism Development Level Measurement and Innovation Integration Development in Bay Area of Hangzhou Bay

As a national strategic pillar industry of tourism, it is very important to explore the innovation and integration of tourism industry in Bay area of Hangzhou Bay. Based on the economic data of seven cities in Bay area of Hangzhou Bay from 2003 to 2016, this paper establishes an index system for evaluating the competitiveness of tourism industry, uses the method of information entropy weight to determine the index weight, and uses the method of standard deviation and coefficient of variation to measure the development level of tourism industry in Bay area comprehensively. The results show that:(1) The competitiveness of tourism industry in Bay area has risen slightly over the past 14 years, and the ranking of competitiveness of cities has shown a stable trend, and the trend of integration is obvious. (2) The advantages of human tourism resources in Bay area urban agglomeration are obvious. It is necessary to reorganize, complement, innovate and integrate the tourism resources of each city in the region, and take “culture + science and technology” as the driving force to promote the transformation, upgrading, innovation and development of tourism products.(3) The tourism industry in Bay area should take resource endowment as its core competitiveness, strengthen the construction of ecological environment in the whole region, seek the upgrading and expansion mode of “pan-text tourism industry” with the help of information technology and regional excellent traffic conditions, economic basis and innovation ability, and realize the leap of “quality” of the competitiveness of tourism industry in Bay area.     

企业用户云服务技术选择行为

如何选择最佳云服务方案,是企业决定采纳云服务之后所面临的一个重要决策。为了解决云服务技术选择问题,从业务流程的视角出发,以模块化系统理论为基础,提出一个流程模块化、IT可拆解性及安全风险如何影响云服务技术选择的研究模型。采用问卷调查和计量经济学的普通最小二乘法OLS进行实证分析。研究结果表明:流程模块化和IT可拆解性对云服务技术选择的抽象程度有显著的正向影响,即流程模块化程度IT可拆解性越高的企业,越倾向于选择抽象程度高的云服务,如软件即服务SaaS;而流程模块化程度和IT可拆解性越低的企业,越倾向于选择抽象程度低的云服务,如基础设施即服务IaaS。同时,安全风险会正向调节流程模块化和IT可拆解性对云服务技术选择的抽象程度的影响。     

Three‐Stage Decision‐Making Model under Restricted Conditions for Emergency Response to Ships Not under Control

A ship that is not under control (NUC) is a typical incident that poses serious problems when in confined waters close to shore. The emergency response to NUC ships is to select the best risk control options, which is a challenge in restricted conditions (e.g., time limitation, resource constraint, and information asymmetry), particularly in inland waterway transportation. To enable a quick and effective response, this article develops a three‐stage decision‐making framework for NUC ship handling. The core of this method is (1) to propose feasible options for each involved entity (e.g., maritime safety administration, NUC ship, and ships passing by) under resource constraint in the first stage, (2) to select the most feasible options by comparing the similarity of the new case and existing cases in the second stage, and (3) to make decisions considering the cooperation between the involved organizations by using a developed Bayesian network in the third stage. Consequently, this work provides a useful tool to achieve well‐organized management of NUC ships.