服务科学管理与工程：一个正在兴起的领域

20世纪80年代以来,服务日趋重要,并有占据全球经济主导地位之势。服务科学旨在通过科学的形式化方法对服务展开跨学科的系统研究,目前正处于兴起阶段。回顾了服务经济在全球快速成长的形势,说明了服务科学研究的必要性、紧迫性及其兴起过程。在重点讨论了服务科学的研究对象"服务"的基础上,详细阐述了服务科学的概念与目标,说明了服务科学的核心议题和研究方向。     

高校图书馆的知识管理和知识服务

从知识管理的概念入手,分析了高校图书馆进行知识管理和知识服务的必要性,以及图书馆知识管理和知识服务的内容。     

‘If I was a different ethnicity,would she treat me the same?’: Latino parents’ experiences obtaining autism services

This article reports on an ethnographic study with 12 Latino families of children on the autism spectrum related to obtaining autism services in Los Angeles County. Using critical discourse analysis of interviews, observations, and records, we consider the experiences of the Latino families in relation to: a discursively constructed ‘autism parent’ subject position that mandates ‘fighting’ service systems to ‘win’ autism services for children, originating from White middle-class parents’ socioeconomic resources and social capital; a neoliberal social services climate that assumes scarcity of available resources and prioritizes austerity in their authorization; and a media and institutional ‘cultural deficit’ discourse that attributes disparities in autism services for Latino children to their parents’ presumed culturally-based ‘passivity.’ We argue that parental discourse about fighting, or not fighting, for autism services is engendered by a tension between a parental logic of care, and the logic of competition of the economic market.     

以输出为导向的高级英语课堂教学模式

以文秋芳教授的"输出驱动假设"与"输出驱动—输入促成假设"为理论框架,探索以输出为导向的高级英语教学改革新模式。该模式与传统高级英语教学最大的区别是以输出为终极目标。该模式旨在积极引导高年级英语专业学生进行创造性思维,提升综合素质,满足社会对创新型人才的需求。     

Integrated Direct and Indirect Flood Risk Modeling: Development and Sensitivity Analysis

In this article, we propose an integrated direct and indirect flood risk model for small‐ and large‐scale flood events, allowing for dynamic modeling of total economic losses from a flood event to a full economic recovery. A novel approach is taken that translates direct losses of both capital and labor into production losses using the Cobb‐Douglas production function, aiming at improved consistency in loss accounting. The recovery of the economy is modeled using a hybrid input‐output model and applied to the port region of Rotterdam, using six different flood events (1/10 up to 1/10,000). This procedure allows gaining a better insight regarding the consequences of both high‐ and low‐probability floods. The results show that in terms of expected annual damage, direct losses remain more substantial relative to the indirect losses (approximately 50% larger), but for low‐probability events the indirect losses outweigh the direct losses. Furthermore, we explored parameter uncertainty using a global sensitivity analysis, and varied critical assumptions in the modeling framework related to, among others, flood duration and labor recovery, using a scenario approach. Our findings have two important implications for disaster modelers and practitioners. First, high‐probability events are qualitatively different from low‐probability events in terms of the scale of damages and full recovery period. Second, there are substantial differences in parameter influence between high‐probability and low‐probability flood modeling. These findings suggest that a detailed approach is required when assessing the flood risk for a specific region.     

我国铁路运输服务的公益性问题研究--基于公共选择理论的扩展性分析

从个人偏好与选择的角度出发，认为铁路运输服务在承担其经济任务的同时，也担负着保障公民基本出行权的职责，而这恰恰是铁路运输服务公益性的衍生基础。在利用公共选择理论对铁路服务的公益性进行剖析与定位后，提出了将铁路运输服务对象和服务范围的可分性程度作为其是否具有公益性的判断与定位标准。还认为在实行公益性铁路运输服务的同时也应该考虑铁路行业产权与服务分配机制对其公益性的影响。     

基于可编程控制器的群控电梯模型设计与实现

文章设计并实现了一种以可编程控制器为核心控制器的群控电梯模型.基于可编程控制器的电梯模型具有可靠性高，维护方便，能耗低，通信、组网能力强等优点.该电梯模型的设计与实现为电梯设计、制造、维修维护技术人员掌握电梯工作原理，熟悉电梯运行过程提供了实际对象.     

Contract functions in service exchange governance: evidence from logistics outsourcing

The logistics outsourcing literature emphasises relational governance mechanisms and has underplayed the role of formal contractual provisions. This paper empirically examines the multiple functions that contracts perform in the governance of service exchanges. Codification, safeguarding, coordination and adaptation functions are linked to contract specification schedules, payment mechanisms, (early) termination rights, performance review and communication provisions, service variations clauses and renegotiation provisions. Contracts may also embody exchange- or partner-specific learning, albeit to a limited extent. Overall, the empirical findings lend support to the functional view of contracting. The functionality of contracts extends beyond safeguarding against opportunism and financial losses. In addition to offering economic and legal safeguards, contracts are used to coordinate and adapt service exchanges in the face of complexity and uncertainty.     

Does output predict unemployment? A look at Okun's law in Greece

Using a dynamic specification of Okun's law, the authors examine the relationship between unemployment and output in Greece over the period 2000–12. While Granger causality tests indicate that real output is important to understanding future movements in unemployment, Okun's ratio is found to be 3:1, implying that a 1 per cent increase in unemployment was associated with a 3 per cent decrease in real output during the 13‐year period under study. Also, asymmetric analysis shows that the response of unemployment to real output is stronger during contractions of real economic activity than in expansionary periods.