Employee motivation in product-service system providers

This research investigates how intrinsic and extrinsic motivation factors contribute to employee motivation in providers of product-service systems (PSS). Employee motivation determines the quality of the delivered service and is thus an area of great importance for PSS providers. We present rich case-based data collected through semi-structured interviews, a survey and secondary sources. The analysis showed the particularly high importance of intrinsic and individual motivation factors such as the fulfilling nature of the work and skill development showing the ownership and pride service employees took in their work. Further, the organisation needs to set the context of high employee motivation by enabling flexibility and performance feedback. Our research contributes to the literature by providing a first empirical study of employee motivation in PSS providers and thus providing important insights on the implementation of a servitisation strategy.     

制造业服务化对提升制造型企业创新能力的作用研究

在对现有文献的研究基础上,通过分析成功实施制造业服务化战略的企业经验,从专业优势、顾客的参与和体验以及网路化协作三方面对制造业服务化提升我国制造型企业创新能力的作用进行了探讨。