服务科学管理与工程：一个正在兴起的领域

20世纪80年代以来,服务日趋重要,并有占据全球经济主导地位之势。服务科学旨在通过科学的形式化方法对服务展开跨学科的系统研究,目前正处于兴起阶段。回顾了服务经济在全球快速成长的形势,说明了服务科学研究的必要性、紧迫性及其兴起过程。在重点讨论了服务科学的研究对象"服务"的基础上,详细阐述了服务科学的概念与目标,说明了服务科学的核心议题和研究方向。     

高校图书馆的知识管理和知识服务

从知识管理的概念入手,分析了高校图书馆进行知识管理和知识服务的必要性,以及图书馆知识管理和知识服务的内容。     

‘If I was a different ethnicity,would she treat me the same?’: Latino parents’ experiences obtaining autism services

This article reports on an ethnographic study with 12 Latino families of children on the autism spectrum related to obtaining autism services in Los Angeles County. Using critical discourse analysis of interviews, observations, and records, we consider the experiences of the Latino families in relation to: a discursively constructed ‘autism parent’ subject position that mandates ‘fighting’ service systems to ‘win’ autism services for children, originating from White middle-class parents’ socioeconomic resources and social capital; a neoliberal social services climate that assumes scarcity of available resources and prioritizes austerity in their authorization; and a media and institutional ‘cultural deficit’ discourse that attributes disparities in autism services for Latino children to their parents’ presumed culturally-based ‘passivity.’ We argue that parental discourse about fighting, or not fighting, for autism services is engendered by a tension between a parental logic of care, and the logic of competition of the economic market.     

我国铁路运输服务的公益性问题研究--基于公共选择理论的扩展性分析

从个人偏好与选择的角度出发，认为铁路运输服务在承担其经济任务的同时，也担负着保障公民基本出行权的职责，而这恰恰是铁路运输服务公益性的衍生基础。在利用公共选择理论对铁路服务的公益性进行剖析与定位后，提出了将铁路运输服务对象和服务范围的可分性程度作为其是否具有公益性的判断与定位标准。还认为在实行公益性铁路运输服务的同时也应该考虑铁路行业产权与服务分配机制对其公益性的影响。     

Contract functions in service exchange governance: evidence from logistics outsourcing

The logistics outsourcing literature emphasises relational governance mechanisms and has underplayed the role of formal contractual provisions. This paper empirically examines the multiple functions that contracts perform in the governance of service exchanges. Codification, safeguarding, coordination and adaptation functions are linked to contract specification schedules, payment mechanisms, (early) termination rights, performance review and communication provisions, service variations clauses and renegotiation provisions. Contracts may also embody exchange- or partner-specific learning, albeit to a limited extent. Overall, the empirical findings lend support to the functional view of contracting. The functionality of contracts extends beyond safeguarding against opportunism and financial losses. In addition to offering economic and legal safeguards, contracts are used to coordinate and adapt service exchanges in the face of complexity and uncertainty.     

A Further Evaluation of Response Cards: Teaching Direct Care Staff Basic Behavioral Principles

Numerous studies have demonstrated the efficacy of response cards for teaching students in educational settings; however, the effectiveness of response cards has yet to be examined in organizational settings where such strategies may be very useful (i.e., in staff training). The purpose of this study was to evaluate the utility of response cards during in-service training to teach basic behavioral principles to direct care staff working in a human service setting. Results indicated that individuals who received the response card training participated more during training and were able to retain more information over time relative to those who received a standard in-service training.     

Systematizing Knowledge of User Influence – A Study of User Advisory Boards in Substance Abuse and Mental Health Services

While there is a great deal of interest in, and literature describing user influence in mental health and substance abuse services at the individual level, there are fewer studies of collective user influence at the organizational level. This article presents the findings of a study of the development of user advisory councils in regional organizations providing substance abuse services, which were part of a national implementation project in Sweden. A survey of both users and professionals involved in the local projects, in addition to interviews with key actors at the national level, were completed and analyzed with reference to the results of a literature review. The overall aim of the study was to identify obstacles and success factors related to the development of collective user influence at the programme and system levels. The results indicated that there was an overwhelmingly positive attitude towards experience‐based knowledge and the potential for developing formal, collective user influence in these organizations. Users and professionals had common viewpoints regarding the obstacles and success factors, which included: addressing power relations, establishing legitimacy, assigning resources, investing in sustainability and planning for real participation. They were also substantially in agreement as to the strategies that would be needed in the future in order to move from ideology to action. These factors form the basis for a model that might be used to support the systematic implementation of this type of organized user influence.     

Child welfare services in the United States and Sweden: different assumptions, laws and outcomes

The child welfare systems in Sweden and the United States were dramatically reformed beginning in the early 1980s. After 10 years, the different results of these reforms are quite striking. These child welfare systems have different methods for preserving families in crisis; different assumptions about the roles of birth parents, foster parents, and adoptive parents; and different goals for children who will not go home. Each of these areas is explored and recommendations made for re-examining child welfare services in both countries.     

我国养老金会计发展趋势之理论探讨

随着我国社会主义市场经济的不断发展 ,加快完善社会保障体系 ,建立健全社会保障制度已成为人们日益关注的重大社会问题 ,建立并推广适合我国国情的养老金会计 ,是需要认真研究的会计学领域的新课题