Early involvement in the design chain—a case study from the computer industry

This work presents a case study of how a design chain, with more than three tiers of organisations (customer, manufacturer, and supplier), can involve its members in the early stages of the design and development process to meet their needs more effectively. A vertical design chain model, consisting of strategy, process and information levels, is adopted to elucidate how a computer company can provide for different customers and use various suppliers to create synergy within the design chain. The results of this study demonstrate that the re-engineering of cross organisation product design flow, product data management software applications and the integration of information from various parties are critical to the early involvement in a vertical design chain. Based on this case study, the proposed early involvement model can shorten the time taken to develop new products and considerably reduce the number of engineering changes for various manufacturers.     

Strategic interactions between humans and artificial intelligence: Lessons from experiments with computer players

Artificial intelligence (AI) is starting to pervade the economic and social life. This renders strategic interactions between humans and artificial agents more and more common. At the same time, experimentalists have increasingly employed computer players as a tool to provide a deeper understanding of strategic interaction in general. What can this strand of research teach us about the strategic behavior of humans interacting with AI? I review 162 experimental studies using computer players. I find that behavior and the outcomes of strategic interaction often change when humans interact with computer players rather than other humans. In particular, humans usually adapt to computer players even absent detailed prior information about them, they often act more selfishly and more rationally in their presence, and they apply different cognitive processes. Moreover, while humans are able to exploit computer players following simple algorithms, they are also vulnerable to exploitation by more sophisticated ones. Conversely, computer players may also enhance efficiency. I suggest several directions for future research.     

Service Personnel,Technology, and Their Interaction in Influencing Customer Satisfaction*

Managing both the technologies and the personnel needed for providing high‐quality, multichannel customer support creates a complex and persistent operational challenge. Adding to this difficulty, it is still unclear how service personnel and these new communication technologies interact to influence the customer's perceptions of the service being provided. Motivated by both practical importance and inconsistent findings in the academic literature, this exploratory research examines the interaction of media richness, represented by three different technology contexts (telephone, e‐mail, and online chat), with six customer service representative (CSR) characteristics and their influences on customer satisfaction. Using a large‐sample customer survey data set, the article develops a multigroup structural equation model to analyze these interactions. Results suggest that CSR characteristics influence customer service satisfaction similarly across all three technology‐mediated contexts. Of the characteristics studied, service representatives contribute to customer satisfaction more when they exhibit the characteristics of thoroughness, knowledgeableness, and preparedness, regardless of the richness of the medium used. Surprisingly, while three other CSR characteristics studied (courtesy, professionalism, and attentiveness) are traditionally believed to be important in face‐to‐face encounters, they had no significant impact on customer satisfaction in the technology‐mediated contexts studied. Implications for both practitioners and researchers are drawn from the results and future research opportunities are discussed.     

《计算机应用基础》考核浅析

本文根据99级及2000级<计算机应用基础>课程考试的相关工作,对<计算机应用基础>课程的考核内容、考核方式、考核环境、阅卷及学生的能力进行了详细的分析,指出考核的目的是考察学生的能力,以及目前考核的不足,对今后<计算机应用基础>课程教学和考核的改革有抛砖引玉的作用.     

计算机语言课程的教改探索

以提高教学质量为目的,针对传统教学内容与教学方法中存在的问题,对在计算机语言的教学中加强“面向问题“的教学进行了分析和探索.     

海洛因中毒小鼠睾丸的组织形态改变

通过腹腔注射海洛因使小鼠染毒,观察了生精小管上皮细胞的形态变化,并应用图像分析系统对实级精母细胞的形态参数进行了分析。结果表明,一定剂量的海洛因对小鼠初级精母细胞的细胞面积、细胞周长、核面积、浆面积、核浆比例、核灰度及细胞圆形度均有影响。提示海洛因可明显改变小鼠生殖细胞的形态结构。     

应用型大学《大学计算机基础》课程教学模式探讨

介绍了《大学计算机基础》课程的基本教学要求和大学新生信息技术基础的差异性,提出在应用型大学内根据国家计算机等级考试大纲逐步引入该课程的教学内容,并充分建设合适的网络平台,帮助学生自学该课程的理论内容。     

Windows 2000 Server典型实验在VMware中的实现

Windows 2000 Server的实验需要专门的网络实验室,从而需要很大的设备投入。随着虚拟仿真技术在计算机网络中的应用,可以利用虚拟机软件构造虚拟计算机网络实验平台。VMware是一个功能强大的虚拟机软件,本文介绍VMware环境下Windows2000 Server的多个典型实验的实现原理与方法。     

用软件获得IBM-PC及其兼容机中不同定时长度的时钟中断

本文提供了一种用软件在IBM-PC及其兼容机上获得任意定时间隔时钟中断的方法。该方法无须对原机器硬件作任何改动,可用于微机实时控制系统中,方便地获得任意采样频率。     

汉字的矢量化技术

本文提出了直接由点阵汉字形成图形矢量汉字的有效处理方法．可对ＧＢ２３１２—８０中（１—８７）区的所有宋体、仿宋体、楷体及黑体点阵汉字以迹线闭环技术进行矢量化处理，自动产生符合国际惯例的单线体（ＭＯＮＯＴＥＸＴ），双线体（ＣＯＭＰＬＥＸ），三线体（ＴＲＩＰＬＥＸ）以及各种填充体（ＦＩＬＬＰＡＴＥＲＮ）等几十种字体的矢量汉字，其数据占用量少，精度高，尺寸任意缩放，可直接写入图形屏幕，也可产生矢量字库，并支持各类打印机及笔式绘图仪．