CRM的发展趋势及其对提高金融企业竞争力的启示

随着我国金融业对外开放程度的逐渐提高,如何提升我国金融企业的竞争力已成为一个被广泛讨论的话题。根据欧美等发达国家CRM的发展趋势和表现形式,分别从电子商务对金融企业运营的冲击和影响、优化渠道管理、重视关系管理以及把握对企业的整体协调这4个方面进行了分析,认为实施CRM是提高我国金融企业竞争力的重要途径。     

试论奥斯曼帝国金融体系的近代转型

长期以来,人们认为,伊斯兰国家信贷发展缓慢,甚至停滞,但研究表明,奥斯曼帝国金融业高度发达,而且还发展出与有息贷款功能相同的商业技术,以逃避法律的制裁。到了19世纪,帝国财政需要,欧洲贸易与商人融资的需求等因素使奥斯曼引进了西欧的一套金融体系,并经历了西欧国家控制金融发展的过程。后来,在土耳其青年党时期发展出一批由国内资本集团控制的一些区域性的银行,并建立了具有央行性质的奥斯曼国家信贷银行。奥斯曼帝国金融体系的这一近代转型历程,既是传统金融实践发展的自然结果,又受西方的影响。这一近代转型本质上是内生型的。     

The impact of R&D sources on new product development: Sources of funds and the diversity versus control of knowledge debate

We build on the knowledge-based view to study the relative impact of alternative R&D sources on innovation performance. We contrast two arguments that have created a debate in the literature: One is that diversity of knowledge is better for innovation, because the integration of a larger variety of knowledge helps create new products that can fulfill unmet customer needs; another is that control of knowledge is better, because the incentives and contextual system of the firm facilitate employees' experimentation, which supports the creation of new products. We provide one solution to this debate by arguing that the relative importance of diversity and control of knowledge on innovation depends on the sources of finance. Hence, we find that, in general, control of knowledge has a higher impact than diversity of knowledge on the sale of new products. We also find that alternative sources of finance moderate the relationships: internal funds strengthen the impact of R&D sources with more diversity of knowledge on the sale of new products, while external funds strengthen the impact of R&D sources with more control of knowledge on the sale of new products.     

投资者法律保护与公司上市后长期业绩表现--基于法和金融理论的实证分析

公司上市后长期业绩不佳是世界范围内的一个"异象",主流的理论解释集中在信息不对称和利益冲突两个问题上,可见投资者保护的增强有利于缓解这种"异象".为此,本文基于法和金融理论,以1991-200O年在上海证券交易所上市的公司为样本,实证检验了我国中小投资者法律保护发展对公司上市后长期业绩的影响.研究结果表明,随着我国中小投资者法律保护的发展,公司上市后长期业绩表现不佳的"异象"有所缓解.     

A Data‐Driven Inventory Control Policy for Cash Logistics Operations: An Exploratory Case Study Application at a Financial Institution

A number of market changes are impacting the way financial institutions are managing their automated teller machines (ATMs). We propose a new class of adaptive data‐driven policies for a stochastic inventory control problem faced by a large financial institution that manages cash at several ATMs. Senior management were concerned that their current cash supply system to manage ATMs was inefficient and outdated, and suspected that using improved cash management could reduce overall system cost. Our task was to provide a robust procedure to tackle the ATM's cash deployment strategies. Current industry practice uses a periodic review system with infrequent parameter updates for cash management based on the assumption that demand is normally distributed during the review period. This assumption did not hold during our investigation, warranting a new and robust analysis. Moreover, we discovered that forecast errors are often not normally distributed and that these error distributions change dramatically over time. Our approach finds the optimal time series forecaster and the best‐fitting weekly forecast error distribution. The guaranteed optimal target cash inventory level and time between orders could only be obtained through an optimization module that was embedded in a simulation routine that we built for the institution. We employed an exploratory case study methodology to collect cash withdrawal data at 21 ATMs owned and operated by the financial institution. Our new approach shows a 4.6% overall cost reduction. This reflects an annual cost savings of over $250,000 for the 2,500 ATM units that are operated by the bank.     

The Financial Impact of FSC Certification in the United States: A Contingency Perspective

This article focuses on an important and emergent standard for sustainable operations management: the Forest Stewardship Council (FSC) certification. Unlike similar certifications, its focus is on the entire upstream supply chain, reflecting the criticality of supply chain management to ensure sustainable products. We investigate the financial impact from FSC certification, offering valuable decision support for managers considering this certification. Taking a contingency perspective, we view a firm's supply chain position and its prior certification to the ISO 14001 standard as influencing the results. Drawing on signaling theory, we suggest that firms farther downstream in the supply chain realize significantly greater abnormal financial performance benefits than firms upstream in the supply chain. We further hypothesize that firms that were not ISO 14001 certified at the time of FSC certification realize significantly greater abnormal financial performance benefits than firms that did have the ISO 14001 certification. To test these hypotheses, we utilize financial data of all publicly traded firms in the United States that have obtained the FSC certification, and assess whether FSC certification leads to abnormal performance benefits considering the above contingencies. Data collected from the FSC Certificate Database and Compustat, employed in an event study, provide support for our hypotheses. Overall, our findings contribute to research on decision making in the context of sustainable operations management, and offer a plausible explanation for contradictory results in prior studies. We highlight the applicability of signaling theory to decision sciences research, and stress the need to consider contingencies in sustainability management research.     

大力发展海洋金融 推进上海国际金融中心建设

上海目前正处于创新驱动、转型发展的关键时期,寻找新的经济增长点显得尤为迫切。上海海洋区位条件得天独厚、海洋资源丰富、海洋经济发展潜力巨大并将成为上海下一轮增长的新动力。海洋经济的发展离不开海洋金融的支持,大力发展海洋金融推进海洋经济建设,不仅有助于上海实现转型发展,而且可以进一步完善上海金融体系,推动上海国际金融中心建设。     

迪拜危机与伊斯兰金融的安全性

2009年11月25日,迪拜宣布将重组其政府控股公司迪拜世界,并要求推迟6个月偿还迪拜世界及其子公司棕榈岛集团的所有债务,危机引发了全球金融市场的强烈震荡。本文通过分析迪拜危机产生的深刻原因,指出伊斯兰金融具备抵御灾难的安全性特点。迪拜危机的产生与它的发展模式和地缘政治等因素有关。只有在强有力的伊斯兰金融的支撑下,充分发挥伊斯兰金融抵御风险的优势,迪拜才有可能继续成为海湾地区重要的金融中心。     

“省直管县”对中小企业影响的实证分析

利用双重差分法研究“省直管县”财政体制改革对中小企业绩效的影响,发现在控制了地区年末金融机构贷款余额、地区劳动力增长率、地区城镇职工平均工资、人均生产总值后,“省直管县”的政策改革效果并不显著,城镇职工平均工资的系数显著为正。而其他变量像地区年末金融机构贷款余额、地区劳动力增长率、人均生产总值后的估计系数并不显著。劳动力因素和地区市场规模并不显著影响中小企业的发展,更重要的是回归分析表明中小企业面,临的“资金难”问题可能并不是影响中小企业发展的重要因素,新增加居民消费和购买力则会显著促进中小企业增长。     

“民生财政”体制优化建设之探析

当前中国民生财政在体制机制、资金分配、监督机制上仍有待改进。优化民生财政,需要进一步推行省管县体制,保障县乡基层政府的公共服务能力;规范预算管理的民主化、科学化;强化民生资金的过程监督;开展民生资金绩效评价。