公众感知行政服务质量模型与评价研究——跨地区、跨公众群体的比较研究

本文在借鉴服务企业成熟的顾客公众感知质量测评研究成果的基础上,开发了公众感知行政服务质量的测评模型.数据分析结果表明,不同于私人企业和公共服务质量的测评,政府机关有独特的公众感知行政服务质量测评维度,分别是便利性、响应性、透明性、守法性、实效性和保证性.同时,本研究分别针对不同地区、不同部门、不同学历和不同调查地点的数据进行了比较研究,发现并分析了不同公众类型在感知行政服务质量方面所存在的差异.     

从《虚花悟》英译看《红楼梦》两译本的诗歌翻译特色

《红楼梦》十二曲之《虚花悟》不仅深刻地揭示了整部作品的主题,也蕴涵着丰富的文化意义。通过对其不同译本中体现的翻译策略和方法进行分析,有助于全面了解不同译者的诗歌翻译特色和风格,从而对中国古典作品的英译起到启示作用。     

诗人之“怪”与诗人之“识”

诗人之"怪"在本质上是诗人"为人"的一种变态性形式,这是与常态形式相对而言的.就哲学角度而言,它源于诗人对世界、人生的特殊而深刻的认识,这不仅表现在诗人对现实问题的认识上,还表现在他对终极问题的思索方面.     

回归感性走向对话

语文教学必须实现由“知识中心说”向感性的回归 :回到感性的言语形式 ,回到学生的语感。而走进对话正是回归感性的必由之路。     

Sleep Safely: Crime Risks May Be Smaller than you Think

Recent events of extreme violence against members of the public such as the Dunblane killings have heightened both media and public perceptions of crime risks. This paper draws upon existing and ongoing research to review how risks are perceived, and the possible role such perceptions may play in the crime risks debate. In particular, are the processes by which we perceive risk and danger prone to exaggeration, and if so, what effect might such exaggerations have upon the formulation and implementation of policies aimed at dealing with crime risks? The impact of such policies upon one section of the criminal justice system, the Probation Service, is considered along with responses that officers and managers in the Probation Service are making to the new imperative to identify and effectively manage offender risks.     

Coping with Group Behaviors in Uncertain Quality Function Deployment

Quality function deployment (QFD) is a planning and problem‐solving tool gaining wide acceptance for translating customer needs (CNs) into technical attributes (TAs) of a product. It is a crucial step to derive the prioritization of TAs from CNs in QFD. However, it is not so straightforward to prioritize TAs due to two types of uncertainties: human subjective perception and user variability. The main focus of this article is to propose a group decision‐making approach to uncertain QFD with an application to a flexible manufacturing system design. The proposed approach performs computations solely based on the order‐based semantics of linguistic labels to eliminate the burden of quantifying qualitative concepts in QFD. Moreover, it incorporates the importance weights of users and the concept of fuzzy majority into aggregations of individual fuzzy preference relations of different TAs in order to model the group behaviors in QFD. Finally, based on a quantifier‐guided net flow score procedure, the proposed approach derives a priority ranking with a classification of TAs into important and unimportant ones so as to provide a better decision‐support to the decision‐maker. Due to the easiness in articulating preferential information, our approach can reduce the cognitive burden of QFD planning team and give a practical convenience in the process of QFD planning.