Assessing the effects of ‘big brother’ in a workplace: The case of WAST

The extensive and growing use of electronic performance monitoring in organisations has resulted in considerable debate over the years. This paper focuses on workplace monitoring at the Welsh Ambulance Services Trust (WAST), a provider of emergency services for the people of Wales, in the UK. The key objectives include examining the nature of performance monitoring at its call centres and determining whether employees are micromanaged through the use of workplace surveillance. The findings cover staff (both management and non-management) perceptions, gathered through a questionnaire and interviews as well as observations made in the study areas. The findings revealed that workplace electronic monitoring is not intrinsically all good or all bad. It is value neutral and offers a win–win situation.     

Conflict and Conflict Resolution in a Cooperative: The Case of the Nir Taxi Station

What conflict resolution mechanisms dodemocratic worker cooperatives generate and to whatextent could these mechanisms be called democratic? Thiscase study tries to address these questions by examining both conflict and conflict resolution in ademocratic organization, a 66-year-old taxi cooperative.The conflicts presented stem from three main sources:ethnic origin, local division of labor, and“class” affiliation. These conflicts are resolvedthrough different processes, ranging from a joke-tellingritual to a formal tribunal composed of elected judges.Discussion centers on unique aspects of conflict resolution in a democratic worker cooperativeand their implications for studies of conflictresolution in nondemocratic firms.     

Managing workplace stress: A Canadian Delphi study among human resource managers

The human and finacial costs of stress in the workplace have been extensively documented in the literature. The present study used a two-round Delphi methodology with 17 human resource managers from 17 medium-sized and large Canadian organizations. The main purposes of the study were to predict future policy and programme directions as well as expected benefits and constraints on organizations during the 1990s. This panel of experts predicated even greater stress in the workplace in large part due to greater (global) competition and greater resource constraints on organizations for programmes and services for their employees as well as management resistance to such directions. Organization will be challenged to identify cost effective means to prevent or, at least, to amelorate stress. Several practical ideas were generated by the panel for organizations to consider.     

The Transnational Project and its Implications for Migrant Civil Society in Bangladesh

In Bangladesh, overseas labor migration plays a vital role in the development strategy promoted by government agencies, international donor organizations and civil society organizations. Civil society organizations facilitate the migration process, respond to exploitation facing migrants while overseas and assist migrants upon their return to Bangladesh. Organizations in Bangladesh are pursuing a ‘transnational project,’ whereby their activities, missions, and objectives are now focused around transnational work in order to assist migrants. The transnational project is driven by foreign development agencies and the legitimating actions of local migrant organizations. This paper demonstrates the different ways transnationalism has moved from a radical concept to a banal development practice, by critically analyzing contemporary development practices of migrant civil society organizations in Dhaka, Bangladesh. Also addressed are the implications of the transnational project on migrant organizations, development, and migrant political inclusion, arguing that the transnational project creates new power structures and paradoxes within organizations.     

The Dawn is Too Distant: The Experience of 28 Social Work Graduates Entering the Social Work Field in China

Nurturing new, competent social work professionals requires multilevel preparation extending from school to the workplace. However, not much has been done to understand this school-to-work transition process in countries where the social work profession is still in an early stage of development. This paper reports the findings of an exploratory qualitative study of 28 new social workers in China, where social work is an emerging profession, on how they entered the field and what challenges they encountered. Their stories indicate that what they learned in school did form a foundation for the establishment of their professional identity in the workplace. However, due to workplace politics and to the lack of recognition of their professional status, they experienced an unsettling induction process. Coupled with the challenges of inadequate financial compensation, the careers of these new social workers may face an early end despite the great future for the profession promised by the government. Implications of this study for social work education in China are also discussed.     

Collecting experimental network data from interventions on critical links in workplace networks

This article describes and discusses challenges associated with interventionist network data gathering in organizational settings, with a special focus on dyadic interventions. While pointing out major risks of these approaches, we argue that collecting data in combination with dyadic network alteration methods can enable social network researchers to explore network mechanisms from a new angle and potentially benefit the members of the targeted social networks and the entire collectives, if certain research design and implementation principles are followed. We introduce a facilitated self-disclosure method for strengthening critical dyads in social networks in combination with longitudinal and retrospective network measurement. We assess the participants’ perceptions of the different stages of this process by qualitative interviews. The study illustrates that experimental network data collection includes some extra challenges in addition to the many challenges of observational network data collection but participants also reported practical benefits that would not be gained through observational network surveys alone. The results highlight the importance of early and continuous communication during the data collection process with all research participants, not just the management, and the benefits of sharing more of the preliminary results. The lessons learnt through this study can inform the design of experimental network data collection to prioritize the preferences of the participants and their benefits.     

Measuring exposure to bullying at work: The validity and advantages of the latent class cluster approach

Abstract

This paper addresses the construct and predictive validity of two methods for classifying respondents as victims of workplace bullying. Although bullying is conceived as a complex phenomenon, the dominant method used in bullying surveys, the operational classification method, only distinguishes two groups: victims versus non-victims. Hence, the complex nature of workplace bullying may not be accounted for. Therefore a latent class cluster approach is suggested to model the data, which was obtained by using the Negative Acts Questionnaire (NAQ) administered to employees in Belgium (n=6,175). Latent class modelling is a method of analysis that does not appear to have been used in occupational health psychology before. In this study, six latent classes emerged: “not bullied,” “limited work criticism,” “limited negative encounters,” “sometimes bullied,” “work related bullied,” and “victims.” The results show that compared to the traditional operational classification method, the latent class cluster approach shows higher construct and higher predictive validity with respect to self-assessments and indicators of strain and well-being at work. The consequences of these results for theory, future research, and practice are discussed.     

Kicking someone in cyberspace when they are down: Testing the role of stressor evoked emotions on exposure to workplace cyberbullying

ABSTRACT

New technologies at work broaden the scope of bullying behaviours to the online context, creating opportunities for a new form of bullying to arise – workplace cyberbullying. So far, knowledge on the factors contributing to workplace cyberbullying has been lacking. Within this emerging research line, the Emotion Reaction model, specifically focused on workplace cyberbullying, was put forward. In this study, we test the model’s main proposition regarding exposure to workplace cyberbullying; namely, that stressors evoked emotions predict exposure to cyberbullying and that this relation is moderated by emotion regulation strategies. The model was tested in two steps. First, the model as a whole was tested cross-sectionally. Next, the direction of causality between fear and sadness and exposure to cyberbullying was tested using a cross-lagged panel design. The results provide support for the central role of fear and sadness in the relationship between work stressors and cyberbullying exposure and the moderating role of reappraisal. No moderating effect of suppression was observed. In addition, support is found for the causal claim that fear and sadness predict cyberbullying exposure. The results and their implications are discussed.     

Stand Up for Health: Programme theory for an intervention to reduce sedentary behaviour in contact centres

BackgroundContact centre staff spend up to 95 % of their day seated, which can lead to a range of negative health outcomes. The aim of this study was to develop a programme theory for a complex intervention to reduce sedentary behaviour in contact centres.MethodsThe 6SQuID model was used. A literature review, and focus groups at one contact centre were used to: understand the problem (step 1); identify modifiable factors (step 2); and develop a theory of change (step 3). A workshop shaped a theory of action (step 4), and the programme theory was refined after testing activities over 6 months (step 5). The intervention is currently undergoing further evaluation and feasibility testing in a larger scale stepped wedge randomised controlled study in 11 contact centres (Step 6).ResultsStep 1: Limited opportunity to sit less, and move more at work was identified as the main problem. Step 2: Modifiable factors were identified at four levels of the centre. Step 3: A theory of change was developed around cultural norms and individual behaviour change. Step 4: Actions were developed to ‘activate’ the theory of change. Step 5: Activities were implemented, and adapted over 6 months and the programme theory was refined.ConclusionThe programme theory behind this intervention is robust, evidence based, adaptive and transferable.     

Can ethical leadership inhibit workplace bullying across East and West: Exploring cross-cultural interactional justice as a mediating mechanism

While workplace bullying is recognised as a serious issue for management concern around the world, the literature on approaches to prevent and manage it in international settings is sparse. This paper advances knowledge on managing workplace bullying by reporting an investigation of how and why ethical leadership may be an effective management style to address this issue across cultures. It draws on Social Learning and Social Exchange Theories to conceptualise interactional justice as a possible mediating mechanism by which workplace bullying can be reduced in the presence of ethical leadership.The researcher surveyed 636 employees working in an equivalent job context in Australia (N = 306) and Pakistan (N = 330) to determine the cross-cultural effectiveness of ethical leadership-based framing. Through the examination of direct and indirect effects (via interactional justice) of ethical leadership on workplace bullying, the findings indicated that employee exposure to such behaviour is significantly reduced because ethical leaders foster justice at work. This study has implications for improving international management practice in regard to workplace bullying.