Creating a positive emotional culture: Effect of internal communication and impact on employee supportive behaviors

The study surveyed 506 employees in the United States to test the effect of internal communication (i.e., corporate-level symmetrical and leadership-level responsive communications) on fostering a positive emotional culture characterized by companionate love, joy, pride, and gratitude. In addition, we tested the interplay between corporate internal communication and a positive emotional culture and its influence on supportive employee behaviors, specifically, organizational citizenship behavior (OCB) and employee advocacy. Results indicated that symmetrical communication and responsive leadership communication cultivated a positive emotional culture in organizations. Such culture also fostered employee OCB and advocacy. Moreover, corporate symmetrical communication directly and positively influenced employee OCB. Finally, this study found that employee OCB positively affected employee advocacy. The theoretical and practical implications of the findings for public relations scholars and practitioners were discussed.     

Principles of Total Quality Management and Their Application to Employee Assistance Programs:

Total quality management (TQM) has been thrust into the psyche of corporate America. TQM is not a new phenomena. Introduced in the early fifties to Japanese managers by an American management expert, it served to make Japan an international economic leader. U.S. companies have generally had little international competition. They now recognize he formidable challenge that quality based companies represent and are striving to replicate these successes. To do so will be to remain competitive. To discount the impact of TQM initiatives could spell economic disaster. Employee assistance program (EAP) management is modeled after American management principles. EAPs are also now having to compete for market share in ways for which they were never prepared. The TQM initiatives currently being implemented in many companies may be applied equally well to EAPs. This article presents an overview of the TQM principles formulated by W. Edwards Derning. The article also attempts to critically analyze some of the areas that have been problematic in EAP management. Further, it examines how TQM initiatives could serve to ameliorate some of these problems and lend additional impetus to the competitiveness of employee assistance programs with other behavioral health care service delivery and cost management programs.     

What constitutes great IDEA? An examination of corporate diversity communication on facebook and external and internal stakeholder reactions

This study conducted a quantitative content analysis to examine corporate Inclusivity, Diversity, Equity, and Accessibility (IDEA) communication (n = 1216) from 48 corporations on Facebook through the lens of dimensionality, stakeholders, drivers (legitimation), and level of investment. Findings indicated that most of the IDEA communication on Facebook focused on gender and racial/ethnicity diversity, employee, and community stakeholders. The IDEA communication was almost equally value- and performance-driven and reflected external promotion level of investment. External stakeholders engaged more with performance-driven and external promotion IDEA communication. The volume of IDEA posts reflected corporate internal diversity practice and was positively related with Glassdoor ratings of the corporation by African American, Middle Eastern, and LGBTQ+ employees.     

企业员工社会工作辅导介入模式初探——从工业社会工作员工协助方案的角度

随着经济社会的高速发展,企业员工遇到了工作压力的困扰,员工的各种问题对企业的可持续发展造成了极大的阻碍。本文提出了一种解决途径,即发展工业社会工作员工协助方案的重要性,并着重从心理资本与社会资本的视角,初步探索了企业员工社会工作辅导的介入模式。     

基于SA8000完善中小企业员工福利的新途径——论企业社会工作的介入

随着市场经济的发展,企业间人才的竞争日益加剧,员工福利已悄然成为企业吸引、挽留人才的重要砝码,SA8000的出现又进一步强化了企业对员工福利管理的要求。构成我国经济发展基石的中小企业在员工福利管理方面存在问题,试图在SA8000的视野下运用企业社工的介入对我国中小企业员工福利管理的完善进行一番尝试。     

Top issues and responsive strategies in public relations practice: An empirical assessment in the Greater China area

An online survey of 132 public relations practitioners in Mainland China, Hong Kong, and, Taiwan revealed three issues (i.e., finding, developing and retaining highly talented communication, professionals, managing the digital revolution and rise of social media, and dealing with the speed and, volume of information flow) as the most urgent ones to deal with in today's public relations practice. Consequently, various responsive strategies have been applied to deal with emerging critical issues.     

The Impact of Gender and Status in a University Setting on Importance of EAP Services

ABSTRACT

Employee groups vary in their perceptions of the importance of EAP services. Women value them more than men, and, in a university setting, office and service workers value EAP services more than do administration and faculty.     

Internal public relations’ role with workplace,spirituality, and religion

This article argues that public relations ought to lead the integration of spirituality and religion in an organization’s workplace. Because no model of this opportunity exists for internal public relations (a.k.a. employee relations or internal communication), this article looks at scholarship about spirituality and religion in the workplace to show links among organizational performance, employee engagement, and public relations operations, particularly that focused on employees. From this research-based approach, guiding principles for public relations’ lead role in integrating spirituality and religion in an organization’s workplace and an operational framework for internal public relations are given so public relations professionals can make the integration reality and effective for all.     

A classification of resources for employee-based value creation and a future research agenda

This conceptual paper aspires to provide a theoretically sound understanding of the value creation process of a specific value network (i.e., firm–employee context). Drawing on service-logic and resource-based frameworks, a classification of four diverse resource types in an organizational context is introduced (i.e., core, augmented, add-on, peripheral resources), based on their exchangeability and their contribution to employees’ value creation and co-creation. This classification enables a better understanding of the nature and the unique features of different firm–employee exchanges in an organizational context, and delineates each type’s distinctive role in employee-based value creation activities. Four propositions derive from this classification; this suggests that not all resource types can be exchanged and that the relative contribution of various firm–employee exchanges to value creation is asymmetrical. A future research agenda is also presented, discussing the potential implications of this classification for contemporary organizations.